Robert Wood Plumbing

Bradley G.

My home warranty company sent a plumber to my house for several repairs. My expectation was low based on the previous plumber they sent me. Boy, I was pleasantly surprised. Chris showed up on time and took care of the repairs very quickly. He was efficient and effective: got in, got done, got out. I really appreciate his no-nonsense style. His work speaks for itself - he clearly knows what he does. I wish every plumber is like him.

Billie B.

Pretty poor follow thru, had service call and they came to evaluate, said was missing a part and would order and come back. They never called back, never came back. This is terrible customer service

Noel C.

I tried to use Bob. He came over, scoped the work, and agreed to start cutting a small square of sheetrock while I had to run to the store for the washer valve wall-box kit. He did not have the parts while he said he did on the phone before coming over. I was about to leave, walked out the house, and saw him suddenly driving away. I assumed he was going to Lowes and texted him to confirm. The only answer was that he had a customer with sudden flooding. Finally, there is no reading between the lines now. This is the story true to fact.

matthew w.

Where do I begin...

Recently my water heater took a shit. Still being under home warranty from First American Home Warranty I decided to take advantage of the 5 days we had left. Upon going through the process I was referred to Robert Wood Plumbing for repairs...

Now the fun begins...

Three days after making initial contact the plumber showed up, after some tinkering and poking around for a hour or two he determined it was the thermo coupler that needed to be replaced.

The plumber then proceeded to leave to find said part. Upon his return he stated the supply warehouse did not have the part in stock and it needed to be ordered. Frustrated yet understanding of the situation we agreed and prepared ourselves for another 3-4 days of cold showers.

On the 4th day we had not heard anything and decided to call Robert Wood Plumbing to find the status of our order. The lady on the phone was very nice and helpful, stating that the part had been received and the plumber was scheduled to come out and make repairs the next day.

So to recap, we're now 9 days in without having a water heater, and 7 days in dealing with Robert Wood Plumbing. On the 8th day the plumber shows up, states he has to take a picture of the serial number of the part so it can be ordered. My confusion and frustration are hitting epic levels now. Why wasn't the picture taken 4 days ago and why did Robert Wood Plumbing tell us the part was received and ready to be installed.

After a small discussion and me venting my frustration the plumber returned to his vehicle to make some phone calls to track down the part. A few ten minutes goes by and the plumber returns. This time with even better news!!! I was notified the part can't be ordered, the supply warehouse no longer stocks it. Why wasn't this known when they came out the first time? ? Who knows...

I was then told I have to contact the manufacturer to see if there is a warranty available for ME to order the part, to then call Robert Wood Plumbing to come out and install it when it arrives... if you're just as shocked as I am, it's understandable..

If on the other hand, you enjoy taking cold showers.. wasting over a week of your time.. being fed a line of bullshit for 8 days.. then Robert Wood Plumbing is right for you.

Cura H.

This company was contracted through our home warranty
They came out to fix our garbage disposal and a shower handle
Called ahead of time to let us know they were on their way, arrived on time and fixed the issues, friendly and informative

Steph S.

They showed up on time, even a few minutes early. They were very, worked hard and did a really good job! I am very pleased!

Aran S.

Robert, owner just left my house and I would really like to take the time to thank him for his very professional work. Robert was contracted through my home warranty so some times those contractors can be a little undependable. NOT this company! Robert took under 15 min to diagnose the problem that the prior company for some reason got totally wrong. He called me less then an hour later to say he had just ordered the part and it would come in on Wednesday afternoon, installing it first thing Thursday morning. It's Thursday morning and left 20 min ago with being here less then 30 min. Everything works perfectly, no more leak! Robert and his crew are very competent and again, professional folks . I will only be using Robert Wood Plumbing from now on! THANKS ROBERT!

Aran Shelly, North Tustin

David F.

Robert Wood Plumbing... these guys are my freaking heroes.

Here's the whole story...

FAHW warranty claim placed 6/7/21. Received a call promptly for an appointment and only didn't schedule for the following day due to my son's graduation.

After FAHW sent out a plumber (Rooter Alert 6/9/21) that came with almost no supplies, didn't identify themselves and did nothing to try to fix our clog/slow drain I was told they'd have to come back the following day with a longer snake to fix the problem. I was told I'd receive a call in about 1/2 hour to reschedule...no problem right?

After coming back to the door 2 more times I'm told ""they"" want him to run a camera down the line to try to determine where the problem is for when they come back... no problem right? At some point they leave and never say anything (whatever).

No call back... at all... from anybody.

6/10/21 I check my claim status on FAHW.com. Claim is listed as closed. WTF? I call FAHW and am told they closed the claim because we have no main line clean out. Remaining calm I explain that we've had FAHW for 16 years since we've owned this house. The majority of the claims are plumbing stoppages and the plumbers always clear the issue with a 100 ft snake. I'm placed on forever hold and finally told they will call me back shortly after they review my claim history... no problem RIGHT?

6/11/21 After not receiving a call back from FAHW, I call Navi on Friday afternoon. I speak with Jose. Re-explain the whole situation... forever hold. Advised I will receive a call back either Saturday (yeah right) or Monday at the latest and that the matter would be escalated to management). NO PROBLEM RIGHT?

6/14/21 Monday late afternoon rolls around and no call back. I call FAHW and less calmly re-explain the whole situation. This is the 3rd person I've spoken to who seems to have no idea that I've called previously and received no call back. She seems to want to go back to the beginning where she tells me the claim is closed and denied. I'm having none of that. Long story not so short, after I ask to speak with a manager (who is conveniently unavailable) the case finally gets resigned to Abe Plumbing for a second opinion. Right at the end of the day I get a call from the new contractor to schedule my appointment for 6/22/21. ARE YOU FREAKING KIDDING ME...OVER 1 WEEK AWAY. Reluctantly I make the appointment.

6/16/21 My wife calls FAHW and apparently gets somebody infinitely more helpful than anybody I've spoken to. She texts me to let me know it's reassigned to our current heroes Robert Wood Plumbing for sometime between 1pm-2pm Thursday 6/17/21.

I receive a confirmation call Wednesday evening and guess what?

6/17/21 Plumber arrived (on time) at about 1:15pm, took a look at everything, was gone by 2:15pm with the drains cleared (fastest work from any prior contractor). They will get back to me with separate quotes for additional non-warranty work. AWESOME JOB... THANK YOU! THANK YOU! THANK YOU! we can do dishes and laundry again. Woohoo!

Don H.

This is the second time I used Robert Wood Plumbing. The first time was for a sewer clog at a rental. Another company had come out before and told me all the sewer lines needed to be replaced for big bucks. I called Robert for a second opinion. He quickly found the problem , tree roots at a coupling, and was on it the next day replacing the coupling for a very reasonable price.

This time it was an under ground water leak issue at my home. He sent Chris out who politely listened to my story and explained my options. Once we agreed on the best course of action, he gave me a very reasonable quote.

Although I originally used Robert for a second opinion, he's the first I'll call from now on!

Angelo L.

I found Robert Wood Plumbing thru our home warranty for a clogged shower drain. Robert and his employee came out the next day and promptly fixed it.
They were both polite and took care of the job.
Both took off their shoes before entering our home and wore face masks the entire time.