Robert Wood Plumbing

Jen W.

Do not hire this man!

Even with something as simple as a hot water heater replacement.

He'll send out unqualified ""apprentices"" he pays $30 a job, try to upsell you items you don't need, and refuse to answer phone when a pipe he ""repaired"" breaks and floods you home.

John S.

Worst contractor I have ever come in contact with in 50 years. Technician showed no interest in the job. He did not even look the job over in Ernest. He took a couple of pictures, said he didn't have the parts and that the insurance company would look for replacement parts. I contacted them 4 days in a row with no return call. After 2 weeks I asked the insurance company for help because Robert Wood Plumbing could care less about my job. The insurance company assigned a different company to help me. I was so disappointed. Don't use this contractor unless you don't really need your problem fixed in a timely manner.

Kelly F.

I worked with this company as a contractor from First American and they were great! They reached out immediately to schedule and both the person who came out to assess our issue (leaky water heater) as well as the team that came out to replace the water heater were very professional and approachable. They answered my questions without hesitation. The only reason that I didn't give 5 stars is because it took them a week to submit the evaluation to FA even though they said they would do it immediately. Unfortunately, the water heater burst during that window and we were without hot water for 4 days. But, when I reached out to update the urgency of the request, they did it immediately. So, I would recommend this company and I would use them again.

Carlos L.

I just had a fantastic experience with Robert Wood plumbing. The tech was very knowledgable and performed the repairs lightning fast. He was friendly and professional.

Steve D.

Horrendous experience being assigned this contractor by First American Home Warranty for a failed hot water heater claim. While the initial first contact and visit was fairly quick, they failed to submit the inspection report to First American within a timely manner. Chris had come out to inspect the hot water heater on a Tuesday and stated he would submit the report that day, that did not happen. After multiple unanswered phone calls and voicemails to Robert Wood Plumbing, I was able to get someone on the phone the following Monday and was told they submitted the report on Friday, four days after the appointment. What? Why did it take you so long, and why was there zero communication between the visit and now? And why is no one picking up the phone or returning voicemails? I was then told I would get a call back later that day or the following morning which also did not happen. I continue to call the listed number for this company and no one picks up the phone. If you are assigned this company for a claim, request a different one.

Bradley G.

This is my second review of this company. Again, outstanding performance. My 75 gal water heater leaked right before Thanksgiving day. Chris L. came three times. The first time was the day after I discovered the leak. He diagnosed the leak, provided the information to my home warranty company and recommended I used a temporary water heater while waiting for the approval of the home warranty company, which turned out to be a wise solution because it took more than two weeks to get repair approved. I simply could not imagine how to survive without hot water for two weeks in winter. Chris came the second time with a helper to remove the leaky water heater and installed a temporary water heater. Hence, there was no disruption of hot water supply to me. Chris came two weeks later for the 3rd time and installed a brand new 75 gal water heater and removed the temporary water heater. The replacement took him and his helper under 4 hours. To have water heater breakdown during this busy holiday season would have been a nightware, but my experience turned out to be surprisingly positive, thanks to the techinical competenece, the no-nonsense attitude, and the extreme efficiency of Chris and his team. In addition, Samantha from back office put in numerous hours to communicate with my home warranty company and to get the replacement approved. It is no small feat considering few people worked at the warranty company during the holiday season and it is usually very hard to get a big repair budget approved by the warranty company. Her persistence and work ethics got the results I sorely needed. Last but not least, the owner Robert responded to my request quickly on a late Friday evening and managed to schedule the replacement within 3 business days. This is overall a solid team. The results speak for themselves. I am posting here three pictures: before, during and after the repair. As a real estate broker, I have been doing dealing with many contractors on daily basis. This plumber is a keeper. I am looking forward to doing more business with them in future.

Priscilla M.

We had to go through this contractor through our home warranty company. They were terrible. They came to our property to look at the water heater. The water heater needed to be replaced. They took an entire week to report that back to our home warranty company. Keep in mind this is a week of cold showers and no communication on their end. I called them every day for 5 days in a row to get the report submitted and every time I called either no one would answer or the manager that handles the report was unavailable. To top it off they tried to quote $900 above the cost of what the warranty covers for ""modifications"" that were completely unnecessary. We had someone else take a look at the water heater and they said the alterations were not justified because some of the things they were quoting were only necessary if the heater was located inside the house, which it is not. We ended up requesting the warranty company a cash out amount. I would not recommend anyone work with this company. They are unreliable, their communication is terrible and they will rip you off.

Mike G.

I met Robert through our home warranty company to fix a hose bib. He's the real deal, a great plumber that puts his name on his business. Pride of ownership and work...a lost art in today's society. I asked him to come back out to assist me with some pool equipment plumbing that needed some attention. Being a realtor I work with a lot of contractors and I'm happy to say that I have personally put Robert's contact information in my phone in the event I need his services or if I need to refer him to any of my clients. Thank you Robert for doing a great job, being timely and affordable. Stop browsing and schedule Robert Wood Plumbing for any of your plumbing needs.

J K.

I had hot water heater tank leaked. My first american home warranty tried to bring two contractors. Other one is no good but Roberwood Plumbing did it responsibly. Especially, I want to mention about Chris who is a technician who was out here three times. First, to dissemble the tank. And he placed the temporary tank for use. And when the water damage was fixed, he came back to place a new water tank. The process was delayed due to the draying the water damage and contractor repaired the damage. But Chris did a phenomenal job explaining whst he was doing and what code is changed and delivered as promosed. I will use him. Though it is hard to contact the front desk for shceduling as it is busy season and several technicians work rotating, Chris is someone you can trust. Here is my rating for the work in scale 1 (unsatisfied) and 10 ( very satisfied):
Communication (8)
Friendliness (10)
Puntuality (10)
Professionalism (10)
Deliver as promised (10)

Bradley G.

My home warranty company sent a plumber to my house for several repairs. My expectation was low based on the previous plumber they sent me. Boy, I was pleasantly surprised. Chris showed up on time and took care of the repairs very quickly. He was efficient and effective: got in, got done, got out. I really appreciate his no-nonsense style. His work speaks for itself - he clearly knows what he does. I wish every plumber is like him.