Robert Bradway's Plumbing & Heating Inc.

Elaina M.

View all



Robert Bradway's Plumbing & Heating Inc.

4.2

(16)

OVERVIEW

SERVICES

REVIEWS

PHOTOS

BY OWNER

ABOUT





Google review summary

54321

4.2

(16)

Reviews

Sort by

Most relevant

Newest

Highest

Lowest

Elaina Maglio

3 reviews·8 photos

11 hours ago

NEW

Service: Faucet installation

Critical: Professionalism, Quality, Value

Incompetence and lack of accountability

Hired Bradway to do a very simple new faucet installation in our bathroom. After ... More





Taurox Bull

3 reviews·1 photo

10 months ago

Service: Sump pump installation

Critical: Professionalism

Had a leak in the house while we were out of town. They were very quick to show up. Then proceeded to disconnect the internet, cameras, security system and heating controls. Not a good thing to happen while you are away. They informed our ... More

Susan Zakin

4 reviews

10 months ago

Very good service in the past but when I hear that COVID ""is just a cold"" after being flat on my back with it for three weeks, and have to deal with a phenomenally rude receptionist who informs me that they will only use one brand of water ... More

1

Stephanie Rotondo

Local Guide·95 reviews·191 photos

a year ago

Positive: Professionalism, Responsiveness

I can't say enough about Robert Bradway's Plumbing & Heating Inc!! From the moment we spoke with Peter we knew we were in good hands, and once we met Bob, we were sold!! Bob came to our house, it was a complicated job, and he was ready to ... More

Robert Bradway's Plumbing & Heating Inc. (Owner)

a year ago

Thank you for taking the time to write such a great comment!









Elaina Maglio

3 reviews·8 photos

11 hours ago

NEW

Service: Faucet installation

Critical: Professionalism, Quality, Value

Incompetence and lack of accountability

Hired Bradway to do a very simple new faucet installation in our bathroom. After they installed, we immediately noticed that the handles were not aligned correctly. Instead of the handles being straight across, they were installed in 2 different directions.

We turned the water on to see if the faucet worked. Within 15 minutes, water is gushing out of the wall. We called Bradway and they sent plumbers to the house to identify the problem and get the water back on. They confirmed the issue was due to incompetentance of the plumber who installed it. Apparently he ""forgot to tighten the pipes he installed under the sink"".

Unreal.

Additionally when the repair plumbers showed up, they ripped out the insulation from the basement ceiling which was holding gallons and gallons of water that was stuck in the floor boards and subflooring.

Significant damage was done to the oil finished engineered hardwood floors of the house which needed to be ripped out and replaced.

I contacted the owner Bob about these issues, sent numerous photos as well as the invoice for the repair work.

Not only did Bob charge my credit card for the shoddy work, but he did not reimburse to have the damages fixed.

Unbelievably frustrating experience. Bush league plumbers.

Christopher H.

Had a leak in the house while we were out of town. They were quick to show up. Then proceeded to disconnect the internet, cameras, security system and heating controls. Not a good thing to happen while you are away. They informed our neighbor the cost and that we would be billed. I told the neighbor that all the systems were disconnected. They told her it wasn't them. I called the company and was told ""they found an empty plug and didn't unplug anything"". Days later I got someone to the house to reconnect what they had unplugged. After informing them of their mistake, I was told that my house was unsafe and they would have plugged it back in if I had asked them. Say wha?? Gaslight much? They also proceeded to bill my credit card the day of their visit. No apologies, no accountability, no professionalism, no courtesy, no nothing. Just Overpriced, Rude and dishonest. Avoid

Margaret K.

This is a great plumbing company at a time when the area has an overwhelming need for plumbing. The work is good, the prices high, (they are plumbers!) but when I used them, my service took 6 weeks to bring a new toilet. They apologized and said that they were busier than usual. They also made sure that there was one toilet still working in the house.
But for the wait, they would get 5 stars.

Charles B.

A+ for professionalism, friendliness and for being so responsive. Fixed frozen pipes within a few hours of calling and the whole experience was easy and straightforward. Problem solved and Bob offered helpful ideas on how to mitigate future issues.

Would (and will) use their services again.

Donay Q.

Extremely happy to find a professional and reliable plumber close to home. Pat arrived within the prescribed timeframe. He was well prepared with tools and attire. We couldn't have been more pleased that he was COVD-19 compliment wearing a mask and covering his shoes..

Most importantly he identified and fixed our drainage issue in one visit. Another plumber had been here twice; resolved a drainage problem in the shower on visit one. However, then there was a worse glugging between the kitchen and tub! We asked for him to return and address the new issue. He returned but was done did not work and things kept getting worse. He told us to use Draino and if that didn't work to call Lady Rooter!
In the alternative, he offered the option of cutting out our pipes to seek the block and then replace them.

After much thought we decided to call Robert Bradway. Bradway was so accommodating and as I said above, fixed our issues in one visit and even provided eco friendly recommendations to assist in keeping our
pipes clear.

Hopefully, we will not need them anytime soon but it nice to know they are there.

James M.

Knowledgeable, courteous, quick response. Will definitely call again for any future plumbing needs.

Jim K.

I called this business because of the reviews on Yelp. He was not able to help me but gave me someone who could. This is rare these days, and I am happy that he took the time to reply and offer an alternative.

Lee T.

Ok folks listen up. These guys are the real deal. Can you imagine somebody coming out on the Sunday night of July 4 weekend when the temperature was like 91 at 9pm and work outside on the AC compressor for two hours to get AC going again. And then coming back the next morning to finish things up and test system again. Another glitch (not their fault) caused some additional work to be done. They were here almost as fast as I hung up the phone. Great guys all: courteous professional and above all knowledgeable since I know nothing about AC heating or plumbing. Let's put it this way: I hope I don't have to see them again for a long time but if I do it's nice to know they will rise to the occasion!
Thanks BRADWAY. I am very grateful.

Sandeep M.

We have owned a property in Columbia County for over 2 years and have worked with a few plumbers/HVAC contractors and Bob's firm is leagues ahead in their professionalism, timeliness and commitment to quality work.

I got a response on a weekend from Bob within an hour and Justin (who was on standby) stopped by ahead of time. He was able to diagnose the problem immediately and had the parts needed to fix it. Since he had some time, he also looked and advised us on some other plumbing issues we are having.

We would definitely use them and wish this family run business all the best!

Stephen S.

These guys are as good as it gets. They came quickly, fixed multiple things in our house with ease and went above and beyond to keep our place clean and make sure everything worked right. True professionals and super nice as well.

Justin replaced our water pressure tank, water filter, our low-pressure shower head, our no pressure sink, and even fixed our broken shower knob and flushed out the basement drain. He even cleaned out the massive mouse nest under our old water tank and went and dropped it way off in our woods. He made sure every faucet was working before he left and since there was a ton of snow outside he put on booties every time he came back in the house and cleaned up any water that got on the floor. By the way, he got this all done in an hour!

Finding a good plumber, contractor, mechanic or even doctor is not easy, but when you do, you just want to make sure they get the praise and business they deserve. It's so refreshing to see professionals who take pride in what they do. Will never call anyone else for plumbing or heating.