Robby's Rooter

Jeffrey E.

I have used Robbys Rooter for almost 10 years. Service has always been okay, not great. They often send people to my tenants house who do not speak English and therefore cannot communicate with them. The office themselves do not call back when they say they will, and have been extremely rude at times. They have charged me for work that has not been authorized. I recently had them replace a waterline to my back house while I was out of town. They had previously installed a gas line to the same house and told me that they would run the line next to the gas line. When I returned I saw the line was run on the side of my deck, not underneath next to the gas line, and Instead of drilling through the siding to connect under the front house they ran the line up 5 inches from the house and went through a foundation vent. The line running up to the vent was not strapped or supported in any way so if anyone kicked it there or on the side of the deck alongside the house it would have broken. When I asked them to come fix it correctly there were extremely rude. That same week my tenant said there was a clog in their bathroom. Robby sent somebody out and they cleared the clog. Once they left the bathtub stopper didn't work. My tenants called them immediately to tell them that this was the case. When I called them to say they needed to fix it they claimed it wasn't their fault. And basically said I was lying. I finally got Robby himself to the house and he repaired the waterline the way it should've been run. And after arguing with me about the drain line he said he went under the house and fixed it. The next week I had a rock in the waterline that jammed the bathroom toilet valve and found the bathtub drain where they worked was leaking. I called another plumber who came out and removed the rock from the waterline. He also removed the bathtub drain and found that a hole has been drilled into the PVC drain line. This could not of been done by anybody but Robby or his associate . DO NOT USE THEM! HORRIBLE EXPERIENCE !

Michael S.

Robby's Rooter,
They are very reliable and top-notch.
My kitchen drain was severely clogged, and it took the techician two trips to repair the damage. However, they took full responsibility for their initial mishap, and the repair to both kitchen drains was expertly done, on the repairman's return trip.

Michael S

Maidel M.

Jesse was great. He did the job quickly, informatively, and politely. Price was reasonable, too!

Gina L.

I had 2 leaks in my rental unit. We called this company to come out to fix the leaks. We told the company we would pay the $80 fee to assess the leaks, but to call us before fixing any leaks so that we could approve the charges. Both times the plumbers went out, fixed the leaks and didn't even give us a call but rather sent us a bill for $330! They didn't even tell us they fixed the issues; we had to contact them. We applaud how efficient they are, but they should have had the costs approved. I found someone else that was a lot cheaper. Ingrid did allow us to pay the $180 instead of the $330, but after much discussion on the phone. I will not be using them again.

Norma S.

The worst company I ever had. Late coming without a call. Couldn't finish job. Wanted me to pay for the work they did that day that they could not finish that day and never gave me a job estimate before starting the work. Never was informed about the price ahead of time other than the cost to come out. Worker dug holes without an estimate. Owners wife called me a bi... because I told her I would pay when the job is done. Not professional lady and screamed at me. Won't pay until owner calls me and I can tell him what happened. I waited all day. Was given an appt. of 11-2. At 2, called and said he was just a little late. I told them to then come and I called back at 4:45p.m. No service tech. was here yet. He came at 5:30, just before dark. Dug hole and then asked to be paid before job is done. No No. I told them I would pay in full after job was done and I got an estimate and contract that we agree on which I never got. No one can finish replacing an underground pipe by dark. It turns dark at 6:30. I have not paid them, but will when I get a bill with a discout for what they put me thru. Now I need to hire someone else to finish the job. Awful people. No courtesty call to tell me about being late. Owners wife called me a bi.... How do you say that to a customer and scream at them too?

Krista P.

I have used Robby's for awhile now and usually they are ok, not high end great, but they can snake a toilet, I would NEVER use them for anything other than that tho.

But..... I will NEVER EVER use them again after today!! They quoted me a price over the phone and when the plumber showed up, the price was doubled!!! When I called to ask why, ""Patty"" said that phone conversation I was referring to never happened. I had the names of both the girls I spoke with and she still was saying it never happened. So basically this Patty is calling me a liar. She must either be the owner or closely related to them, because she has NO job security fears. She is so rude, and classless. The worst customer service I have ever dealt with. I have now read here on Yelp that a lot of people feel the same way about her. I hope the owner reads these and gets her to stop answering the phones because they are losing business because of her. I have sent them so many customers and I will now be circling back to all my friends to let them all know what I just went through with her. She could have just said sorry, but no, she had to fight with me like we met in some dark alley. It was disgusting. All this AFTER the plumber was 2 hours late. NO ONE called to tell me he was running late. I had to call them. They told me, ""oh, he had to have lunch"". Ohhhhhhhhhhhhhhh, you couldn't call and let me know this?? I sat here ALL day and then I get rude Patty? Don't let them ruin your day like they did mine. Hire someone else. People need to learn they can't treat people like this and get repeat business. Or any business.

Delia E.

Zero stars for me. Apparently emergency plumbing to this company means a 4 hour wait. Literally have the water sink flooding my kitchen and they keep saying 4 hours. I wouldn't depend on them but the landlord does and since we're not paying for it, we can't choose.

Al V.

Robby rooter over billed and stated they installed a garbage disposal when THEIR dispatch got the order wrong! So in order to prove that they didn't install a disposal but rather cleared a clogged drain, they were stuck on arguing that they installed it and now must send someone over to PROVE that we aren't telling lies! In addition the tenant has to be disrupted from their day so I may enter their apartment just to verify we are telling the truth. It was bad enough the initial work order called for it when in fact that's not what they were told, it was a clogged sink people! I seriously don't know how they stay in business and unfortunately the owners have worked with them for years, you would think there was trust. I had go on a 3-way call so that I could confirm exactly what was done along with the owner on phone. I felt so bad because RR stressed the owner out which was obvious through the intonation. I wish the owners would use another company because this company doesn't know how to treat their customers. And my recent visit from them for another clog, their plumber thought it was acceptable to help themselves to the tenant's Clorox wipes and paper towels to clean the mess they made.

Zach M.

If you enjoy being verbally assaulted by your plumber this is the company to call!

Absolutely horrible customer service.

Christopher M.

Robby's Rooter fixed up my new place and was very efficient. Would definitely recommend them. Thank you!