Robby's Rooter

E M.

I had the worst experience with this company. Bathroom sink was slightly clogged. Robby's Rooter spent maybe 20 minutes supposedly unclogging it and claimed there was some hair in the drain and recommended not to brush hair over the bathroom sink. Fine. Then, a few hours later, I went to wash the dishes in the kitchen sink and suddenly my son yelled that water from the kitchen was coming into the bathroom sink. It was brownish water. When it drained, I could see there were small food particles. I complained to our apartment manager that somehow the plumber had done something wrong and now the two sinks were connected. I asked for a new plumbing company but the management company said they wanted to continue using Robby's Rooter. Robby's came back when I wasn't home and left my kitchen an utter mess, having taken out everything below the kitchen sink area and not putting it back. Turns out they had to redo the piping that somehow got broken on their first visit. As if that wasn't enough, the company then told the management company that the reason the bathroom sink was clogged wasn't because of hair (which they said was the issue on the first visit), but was ""food, grease, etc."" BUT I DON""T EAT IN THE BATHROOM. Not only is this a crappy company (making these kinds of mistakes), but then they don't take responsibility and shift the blame to the tenant. Basically, they lie. Don't hire!!

Robert M.

Jaime came out on a Saturday and really worked hard to clear out my roots in the main line. I have Sycamore trees in the yard, and although I had a main line replacement (20') about 10 years ago, I SHOULD have been doing routine preventative rooter service all this time,..... but I neglected to! As a result, when my clean-out rubber top popped off this morning and the sewage spilled out into the lawn, I knew I had waited too long. Jaime dug in and used two different sized blades to chop through the blockage and clear my line. I'm scheduling every 8 months preventive maintenance with Robby's from now on. And the price for Saturday was consistent, if not a little bit lower than others that I called, but that were unavailable. Robby's is local to me in Highland Park and I'm happy to know they will be taking care of me in the future.

Paul F.

We always use Robby's Rooter!

Today we had our main line cleared by Robby's Rooter. We have all of our regular maintenance done by them. They are always prompt, professional and courteous, plus they're prices are very reasonable.

Today Jaime took care of us. He was the best. Thanks, guys!

Megan J.

Very timely. Within a couple hours of my call, they had Jaime here to fix a few problems in my apartment. Jaime replaced the garbage disposal, fixed our toilet and sink in no time at all. Great experience.

Heidi A.

The plumber I dealt with was very rude to my neighbor. I will not be calling them again.

Alicia V.

I don't give one star reviews but you'll see why.

We've had lots of issues with gas in our apartment. The latest is we smelled gas whenever we used our oven, which is cause enough for concern, but on this particular day it also made a loud BOOM! a few minutes after being turned on. So we called the gas company and they said there's an obstruction in the line, there is not enough gas to light the stove so it builds up before ignition and it's dangerous so turn gas off and call plumber.

Our landlord sends this company yet again and the plumber walks in and says ""I don't know why you called the gas company, you should have just called us"". Uh, maybe it's because our oven almost exploded?

He looked and told us there was no obstruction and that gas meter needed to be replaced. Except that gas meter was replaced a year ago. And after that furnace, then hot water heater. So they just keep replacing appliances instead of actually fixing the problem, which is putting me and my family in danger. If you need a plumber my advice is to keep looking.

Evan O.

I've dealt with many plumbers over the past few years, and have dealt with three different plumbers in the last few weeks (different issues), so I have a pretty good perspective on plumbers. Out of all of them, this was the worst experience I've had.

First issue: the plumber was late by 25 minutes. The window they provided was 10-1, the plumber arrived at 1:20 and proceeded to sit in his can looking at his phone for another 5. Not good. Plumbing issues are disruptive and a customer needs to feel like the plumber is taking the issue seriously.

Second issue: the plumber is slow as hell and has been huffing, puffing and sighing his way through the entire job. I don't think this guy is in any shape to efficiently handle major plumbing issues by himself, and he certainly doesn't have a good attitude about it.

Third issue: the plumber did not inform us that he would turn off the water. We simply discovered the water was off. It's nice to know these kinds of things in advance!

Anyway, it took the guy 3 hours to snake the toilet. It's done, but during that time I had to run over to my in-laws to use their toilet. I promise you this could've been done more efficiently and with a better attitude. Find someone else to do your plumbing work.

Boom K.

Rudest plumbers ever. Couldn't get a toilet stoppage on the fourth floor cleared. And caused water to leak into unit below. AVOID AT ALL COSTS,

Leah C.

This place was so rude!! Patty calls and talks over you, hangs up and completely ignores everything you are saying! What the hec happened to decent customer service!!
Management: i tried to call to speak to you about this but she blocked me. I was trying to clarify an appointment and Patty was extremely rude to me!

Jeffrey E.

I have used Robbys Rooter for almost 10 years. Service has always been okay, not great. They often send people to my tenants house who do not speak English and therefore cannot communicate with them. The office themselves do not call back when they say they will, and have been extremely rude at times. They have charged me for work that has not been authorized. I recently had them replace a waterline to my back house while I was out of town. They had previously installed a gas line to the same house and told me that they would run the line next to the gas line. When I returned I saw the line was run on the side of my deck, not underneath next to the gas line, and Instead of drilling through the siding to connect under the front house they ran the line up 5 inches from the house and went through a foundation vent. The line running up to the vent was not strapped or supported in any way so if anyone kicked it there or on the side of the deck alongside the house it would have broken. When I asked them to come fix it correctly there were extremely rude. That same week my tenant said there was a clog in their bathroom. Robby sent somebody out and they cleared the clog. Once they left the bathtub stopper didn't work. My tenants called them immediately to tell them that this was the case. When I called them to say they needed to fix it they claimed it wasn't their fault. And basically said I was lying. I finally got Robby himself to the house and he repaired the waterline the way it should've been run. And after arguing with me about the drain line he said he went under the house and fixed it. The next week I had a rock in the waterline that jammed the bathroom toilet valve and found the bathtub drain where they worked was leaking. I called another plumber who came out and removed the rock from the waterline. He also removed the bathtub drain and found that a hole has been drilled into the PVC drain line. This could not of been done by anybody but Robby or his associate . DO NOT USE THEM! HORRIBLE EXPERIENCE !