RJ Groner

Rose H.

Stay Away !!!
Installed my Mitsubishi Split System that worked for 1 season only. I Spent almost 10,000.
Adding insult to injury they charge 79.00 which they waived to send a tech out to tell me what I already knew a leak in the system?
They then want to change me 500.00 to find the leak.
Then charge me to fix the leak at what cost??????????????????
Learn from my costly mistake RUN I have had no Heat or Ac since season 1. WTF
Tired of being scamed!!!!!!

Richard D.

Used them for years. Should have went to someone else long ago. First of all most times they came to service my system I would have to have a second person come out the next day to fix something the first person did wrong. Very annoying. some of the tech are great, others not so good.
Last issue was tech came out for a spring service. Thought found a leak and called field supervisor out to verify. Both say yes with out doing a dye leak test. Field supervisor says will get quote for parts or a new system. Weeks go by and we call. Always say he is busy. Now no notes of any problems on my account. Almost a year later and nothing. If tech made a mistake then just own up to it. Don't just ghost your customer and then want $$ for service after that time.

Bob C.

Very expensive!! Two trips per service call to get it right. Disconnected heat and left it. Had to call to have someone reconnect the system when cold weather started. No heat for two days.

Anthony K.

The technician that was sent advised a a replacement furnace but living on social security would only be afforded to repair an older mobile home unit.
Parts were ordered but supposedly came in damaged.
So they took my money and never did the repairs
There's more to the story but there's a limit to the characters...

Mary C.

Been using R.J.Groner for many years now. Tried others when we first moved here 20+years ago and lots of problems. Groner replaced our oil burning furnace several years ago and both of our air units. I've recommended them when anyone asks who I use. I also opt for the maintenance agreement with them. Very responsive whenever we had any issues. Technicians are great and personable. My only suggestion for improvement is Groner should reach out (not the customer) to schedule maintenance appointments earlier and keep them. Every year I have to wait 2-3 times to reschedule because they have emergency calls that take precedence. Especially in the fall. I understand this, but at the same time, each appointment gets pushed out a few more weeks. Early fall is ideal, not the last day of November.

Lauren F.

Tried to scam me for 15k. Was able to get entire unit fixed for 2k. They also switched things off so the next guy i called would have an issue.

Update: a man reached out to me on here saying I was never a customer of his. Perhaps if my married name was on here vs my maiden name he would know I was one of his customers. Tech came out... said i needed 15k worth if work and sat in my driveway while he called and waited for his ""boss"" to come. Ridiculous that you would even write that on here. Shows just how professional this company is just by reading his comment.

Raul J.

my wife and I were lied to about our furnace being faulty from rj Groner this year October 2021...we spent three weeks with no heat for no reason other than greed...will never use it again...and will be telling this story for the rest of our lives...rj you failed us...

Stephanie S.

Had an emergency breakdown and the original company that used to service our AC refused to come and look at it. RJ Groner came to the rescue and have provided excellent and fast service. Thank you!

Chris R.

I cannot agree with the positive reviews. I used them for 3 years but they stopped servicing the area and did not complete the repair they started. Bad business ethics. I cannot recommend unfortunately if you are looking for anything more than simple yearly maintenance.

Patrick H.

Literally always there for you 24/7, no matter whether it's an annual maintenance and cleaning, or an actual emergency; whether it's a weekday or a 3 day weekend at 2 AM in the dead of winter, RJ Groner is always there for me. Because I have experienced all of these.