River City Environmental

Rick S.

I'm a contractor, and I thought I'd try using River City for a portable toilet at a job site. There wasn't one aspect of the whole experience with this company that wasn't a major hassle. The quoted price wasn't even close to the final cost. The toilet was delivered damaged and unable to be secured. A replacement took weeks and since the original couldn't be secured, it was used and abused by people who had access to it 24 hours a day. They were unresponsive by email and by phone. I keep getting invoiced for very strange, small amounts 5 months after I paid the final invoice and they picked up their unit. To their credit, they eventually fixed one invoicing mistake, but I'm still trying to close the book with them...today I got a bill for 2 dollars and change.

I don't think I've ever left a one-star review, but I truly would avoid dealing with this company if you have other options. Luckily a porta-potty is a relatively small transaction, so I'm not out much. Maybe they are more responsive to larger customers, but I see a lot of red flags and will not be using them again.

Kate S.

River City needs to provide full disclosure in their estimates. If they are going to charge time from door to door, they would be better advised to state a two hour minimum. According to them, it took two men two hours to dig a two foot hole and discover there was no problem. They claimed transportation time was part of the reason for the excessive cost even when we live in their same zip code. They also failed to include fuel charges and environmental fees in their estimate, so I ended up paying double what I had expected. I will be taking my business to their competitors and hope that everyone who reads this can find a company with better business practices.

Elisabeth R.

We use River City for a number of commercial properties we manage in and around Portland. River City has been professional, experienced, solution focused and communicative. They are also very cognizant of the building's tenants and will work around schedules as to not be disruptive. They have handled everything from basic plumbing, new installs, storm line jetting, jetting large clogs and scoping and mapping sewer lines. Overall, they are great to work with and highly recommend.

Alina S.

Scheduled striping with River City, the crew was very professional very quick and organized they for sure know what they are doing . Did an amazing job at my property I really recommend them

Dori G.

Called the River City to pump the black water and gray water out of my moms RV which is at the bottom of my driveway. The driver had trouble finding my driveway, and made a huge hole in my driveway spinning his wheels instead of trying to get up the driveway another way. Once they got to the RV it took them a long time to pump it out. The technician acted like he didn't know where to hook up the hose. Come to find out after they left the black water and gray water tanks in the RV are still half full. I would not recommend this company. At all.

Naomi W.

We live near PSU and they are conducting some work so the school can replace a roof on the Engineering building. They set up their vacuum across the sidewalk from a resident and directed their noise out into Lovejoy Fountain park which is all stone, no surface to absorb the sound. Meanwhile they could have done this with their truck on 4th Street. They didn't notify anyone till the day before and when asked about it - they could give a crap they adversely impacted 200+ residents with their unprofessional behavior.

The guy ""minding"" the vacuum is wearing ear plugs. Could have been nice for the company to give out ear plugs to all the residents they were assaulting auditorially for a week.

Meagan M.

After an emergency plumbing issue on New Years Day (forced to shut off water to the entire house) and calling many plumbers to no avail, River City said they could get me in the next morning around 9am as the second job of the day following a 7:30am call. They quoted me $445/hour with a 2-hour minimum, which was expensive but seemed necessary to get the issue fixed urgently. I sat around all day waiting for them to arrive or call/text me, and they just simply never showed up. I called for an update midday and was told I was still next in the queue, and then never heard from them again. A day later I called to remove my name from the queue in the event I was still on their list (received service elsewhere) and they seemed neither surprised nor apologetic. Spare yourself the disrespect.

Kari M.

First time user. The service was good. The cost was twice what they quoted. Be aware, the clock is running from the time the hydro vac truck leaves their yard until it returns! I will check other options on future projects.

Diane P.

Responsive, professional, no hidden fees, reasonable price.

Crystal L.

TERRIBLE TERRIBLE EXPERIENCE!!
My husband and I contacted River City the beginning of June 2021. We needed them to and inspect our leech lines for purposes of installing a pool. After some miscommunication and rescheduled appointments on their end, a gentleman named Chris came out to our house and discovered our leech lines need repaired/replaced. Chris gave us a detailed quote to start the process and recommended we start right away due to the severity of the blockages. The contract dated 6.9.21 states that River City would dig two holes 90' apart, fill out necessary paperwork and submit to Clackamas County for the next steps on what type of system they require. Knowing that our options were limited and fear of having our septic system back up, we agreed to the price and requested they start work immediately. After two weeks passed without any communication, my husband reached back out to Chris to find out when we could schedule the test holes. Chris and his crew came back out in August and dug two test holes. River City charged my credit card the full amount on September 22, 2021 without any communication. Again - after weeks with zero communication from River City or Chris, my husband contacted River City and was informed that Chris was no longer with the company and he dropped the ball on lots of projects, our home being one of them. River City informed my husband that a new project manager (Jeremy) would be in contact to discuss our project. It took my husband contacting Jeremy before we ever heard from him. Then when we did hear from him, he knew nothing of our house. He tried to draw up a new contract and recharge us more money. We had to prove to Jeremy that we in-fact already had a contract, and they had already charged my credit card the full amount of the project. That was September and we STILL have had NOTHING completed on our house. We have two large size mud pit holes in our backyard. We have attempted to contact River City multiple times, each time being told Jeremy or one of his crew members would be in contact with us, but that contact has yet to happen, by anyone. We have no idea what River City has submitted to the County, or where we are at in getting our septic system replaced - something River City insisted we do immediately, or our system would likely back up into our home. I took the incentive to look on Clackamas County's website for septic requirements and it looks like the test holes River City dug in July are no longer valid per the code rules of October, test holes have different requirements depending on the season.. I wonder if River City even knows that.