River City Environmental

Aaron S.

I just want to say a huge Thank You to the people of River City. We are so blessed having businesses like this that truly care about their neighbors.
We were displaced due to the fires and are in our RV parked at an emergency station.
Just prior to the fires our truck was taken in to the shop. We have no way to tow our RV to a dump station so their service of emptying is amazing.
My wife is handicap and on oxygen 24/7 as well as other issues its vital to have water and bathroom.
ThankYou again so much.

K H.

DON'T TRUST THEIR QUOTES!

We have had to use this company multiple times, for THE SAME ISSUE!
We originally were impressed with the $300 service fee, but at the last service call (#3), our technician Mark quoted us the $300 fee same as before, and One week later I get an invoice for $497!
When we called them to discuss why we were charged over half again as much, they said it was for a 2hour travel fee and tech time. They did reverse a $45 environmental fee, but refused to honor the quote given.

On top of that, Mark was going to have other tech come out to give us estimate to replace a damaged pipe, but they never bothered to come out and we happily paid a more reputable company for the repair.

We will not be using this company again.
If they would have demonstrated integrity, this review would be different.

Gerald S.

Did a great job lost all their points by overcharging. When challenged they had reasons I did not like. Also, they take credit card info up front and when done you are charged, the price they come up with without telling you it was higher and explaining it. Finally they agreed to give me about $125 credit as concession. I had to call they 3 times over 4 weeks before I finally got the money, but only $85! They wore me down so I gave up. But I mustered up the energy to write this review I guess as therapy.

Kylie C.

Called for a quote to get my above ground swimming pool filled and told them we needed about 5000 gallons (to fill a 14ftx4ft circle pool, not huge). I was told their trucks carry about 2600 gallons so I was quoted for two truck loads. The quote was roughly $300-$350. I was charged for nearly $500! This company is expensive and the water I received was GREEN. When I mentioned to the truck driver that I was not expecting green water he laughed and said ""that's Portland water for ya"". I have treated with several (expensive) chemicals to try to remedy this and the water is still a terrible hue of green.

This charge is ridiculous, the company is taking advantage of people and overcharging for a less than desirable green tinted product. I do not recommend to anyone to fill their pools with this company. Will never use again and will tell my neighbors, friends, coworkers and patients to use a different company and beware river city environmental. Company should be ashamed charging so much.

Brett P.

Wow,
I should have read the reviews. The average homeowner does not know why their catch basin is draining slowly, assumes it needs cleaning and depends on your knowledge and experience to ask the right questions. I had a terrible experience. You don't show up when scheduled and perform a service which doesn't address the problem. The catch basin still needs attention. You want to argue whether I mentioned it wasn't draining during our phone call, which is ridiculous. Had you the ""professionals"" asked the right questions I would not mind paying for the service I needed which was cleaning (jetting) of the drain line, not cleaning the catch basin. Terrible communication and all your manager is interested in is blaming the customer. I will use another service going forward and will leave an appropriate review. Please read your reviews and learn from your mistakes... 3 stars, no wonder.

Gerrie W.

we called to set up a appt to get our septic pumped , they asked all the questions and said they would call back to set up a yime on the day we wanted , the next day they called and left a message to call back to set up the time
Well when he called back they said they had no paperwork on us , and did not even set up a appt so we just called someone we could rely on , if you want the job done DONT CALL RIVER CITY

Stephanie L.

Have used this company 3 times now. Always very friendly guys and do a great job. Give helpful tips on how to prevent and how often we should do our catch bassinens. Will definitely continue to use them and recommend as well.

Dan K.

River City Environmental did a fantastic job decommissioning my septic tank to DEQ standards and hooking me up to the county sewer line at my place in Welches. Their bid was very competitive, and the project manager communicated very effectively along every step in the process. The team that they sent out was fantastic! Great people who took time to explain things and answer all my questions. They had to navigate their heavy equipment through some tight spaces, and ended up pulling some pretty big boulders out during the job. They even took the time to place the boulders at spots on the property that I asked them to. Theron and Sean were great. I didn't get to meet the third member of the team but I bet he was great too. I highly recommend this professional organization.

Nancy B.

Pipe replacement from house to street. Long confusing process that took months. Terrible project management, poor communication and put off numerous times. Phone calls not returned. ""We'll be there next week"" heard too many times. The job got done but only after months of too much frustration. Strongly recommend going elsewhere for this work.

Dean S.

Horrible front office communication!! I called to set up an appointment, I think I spoke to a young lady by the name of Kendall. They didn't have any openings until next week, which was fine, I scheduled a 10am window. Next week comes around, nothing yet. I call and she said I'd be in touch with their plumbing guy Jessie in the next few days, apparently they only have one plumbing guy. Few days pass and still nothing. I call the office again and ask and she said she will have Jessie give me a call.
A few days pass and I get a call at 7:50am from Jessie saying he's 15 minutes away from our business. I told him I requested a 10am slot, and couldn't make it to my business in such a short amount of time. Had to reschedule again after all that back and fourth!!

Another week goes by and Jessie finally comes. Jessie, a very nice guy, said he'd needed to order parts and get back to me on prices. The problem was, he was leaving for vacation for a week.....Another week goes by I text Jessie and all he said was the girls were trying to fit me in the schedule. ANOTHER week goes by and I text Jessie, and get no reply.

I have officially given up on this company. Can't rate their work since NO ONE EVER CAME!! But their communication within the company is absolutely horrendous!!