Ritz Plumbing

Marianne I.

Really sorry to hear that Jim's plumbing was sold and the problems all his old client's have had with the ""New Jim's Plumbing"". I was fortunate to be referred to Ken the plumber (by Meg S., see her old review). Ken is a former employee of the ""Original Jim's"" who started his business after Jim's was sold last year. Ken's Plumbing in Pasadena has the same quality, character, and honesty as the ""Original Jim's Plumbing""...excellent work, reliable, reasonable, and trustworthy (626) 510-6334.

J M.

Jim's is no longer Jim's!!! Apparently Jim, whose plumbing services we used for years, has retired and sold his business to a bunch of crooks called Ritz Plumbing. They still answered the Phone ""Jim's Pasadena Plumbing"" when we called today and never explained that it wasn't Jim's until I asked to speak to Jim.

We called what we thought was Jim's today to do 3 things: 1) look at a slow running shower drain, 2) adjust the pop-up drain assembly on a bathroom sink, 3) fix a leak in a hot water supply line to a pedestal sink.

Somehow, nothing we asked to have fixed was fixed, but they ""hydro flushed"" the main line (why???) and looked in it with a camera (again, why???). None of our three plumbing concerns had anything to do with the main line!!! They then proceeded to give us a bill for $550 and an estimate of $2,900 to replace four feet of the main line. What the hell happened? My husband refused to pay the $550 bill and asked to have the new owner call him tomorrow. They originally quoted us a $120 service fee, but NONE of the three things we asked to have done were done, so I don't think we should even pay that!

Bottom line: DO NOT USE THE NEW ""JIM'S PASADENA PLUMBING""!!!! They are swindlers. I'll contact the Better Business Bureau tomorrow.

Ann K.

Jim's stellar reputation has been destroyed. Beware of the company taking his business: Ritz. I learned during my call to this place just how wrong it has gone. A toilet replacement became much more expensive because an underlying something or another was corroded. I was stuck. Tenant needed a working toilet. Boy am I sorry. Then I discovered that instead of charging the $1,800 to my credit card as I requested, somehow my checking account had been debited. Not planning on a debit that large, I almost went went overdraft.

Gary D.

Somewhere along the months/years, Jim's Plumbing went from being an excellent, honest and profession plumber with reasonable rates. NO MORE. Keep looking. My real estate agent mentioned that Jim retired and moved North. That would explain a lot.

Sarah N.

My four stars are for the OLD Jim's Pasadena Plumbing staff. After having a nightmare experience with the new owners - (Ritz, yuck!), I called Ken Hardback, a former Jim's employee, who has started Ken's Pasadena Plumbing at 626-510-6334. Ken is great and gets 5 stars from me. Don't be fooled by Ritz but call Jim's former employees like Ken. He is knowledgeable, fair, and honest. You can trust him, unlike the scam artists at Ritz.

minard k.

this company is the worst they took advantage of my 80 year old mother,she called because her dishwasher was draining into the sink. They told her there was no cleanout and charged her 2200 to install one, of coarse there was already one there. beware of these people. I would write more but I am so mad at these people i cant think straight. KARMA will repay them

Mia C.

This is NO LONGER JIM'S PASADENA PLUMBING! BUYER BEWARE! They don't tell you this when you call, but these guys bought Jim's business and NONE OF HIS EMPLOYEES STILL WORK THERE. Their minimum service charge is $120 (I think Jim's was $95 or so) and they sent TWO TRUCKS to my house to repair a TOILET. They wanted $225 to repair the toilet, but said that the real problem was that my water pressure was putting undue stress on the toilet, and repairing that would be a much bigger deal indeed -- but they tried to talk me into that, too. Very shady.

Kari M.

Jim's Plumbing installed copper pipes in our house back in 2013 and we were very happy with the service & price. Sadly, Jim retired & sold the business but based on the recent reviews here, the new outfit isn't so good. Call Ken's Pasadena Plumbing instead. A former employee of Jim's, he claims to take care of customers like Jim would. We haven't used him yet but I plan to! (626) 510-6334

Josh N.

Obviously, as reading other reviews, Jim's has been sold to a bunch of crooks called Ritz Plmbing. I used Jim's for years & was always dealt with fairly, quickly & they sent an invoice. We replace granite countertop last week & needed fixtures re-installed & disposal hooked up, so naturally, I called Jim's. As is Ritz's custom, they come right out. A job that Jim's would have charged me $200 for ended up costing $495. And on top if that, no invoicing! I had to use credit card, as I didn't have that kind if dough sitting around. Now, 2 weeks later the black pipe from disposal to drain has simply FALLEN OFF! I called Jim-Ritz & got an appointment for the next day (strange how the can come right away when they sense $$, but you need a next day appointment for warranty work!). I waited around from the appointed 8-10 AM, after rearranging my schedule. At 10:20 AM, no plumber, so I called. After 10 minutes of run-around, I was told the ""tech"" can't come till tomorrow. I blew my stack & said forget it...it's a 5 minute job that a real plumber could fix & wouldn't charge an arm & a leg for. When they sense it's a new JB....Johnny on the spot...when it's to fix something they butched up....all bets are off!!

PRO TIP! The 2 guys that used to work for Jim's, Mario & Juan, broke off on their own once they saw how Ritz-Jim's did business. They are the same plumbers who used to do such a good honest job when they were under the original Jim's! Call them at 626) 993-4474 or 626) 786-6050 first. If you need a colon cleansing or enjoy getting screwed without being kissed first, call Ritz-Jim's!!!

Grant L.

Sad to say I have the same issue as others now that Jim's has been sold to Ritz. After many good years of fair prices and honest repairs, today I got gouged on a simple mainline cleanout. Ironically, if you read my original review for Jim's the new outfit pulled the exact same stunt ($3k replace the whole line) as what first drove me to call Jim's for a second opinion. If you head over to the Ritz page there is a review which could be word for word what they told me today. Thanks but no thanks ""Jim's"" or Ritz...whatever. Look elsewhere is all I can say at this point.