Ritz Plumbing

dolores w.

NIGHTMARE! DO NOT USE! $4,500 later and the problem is still not solved. grass was drying out due to irregular low water pressure. Ritz said the problem would be resolved by replacing the booster pump at the house. (I live on a hill) But the problem continued. the last plumber Ritz sent out said the water pump should have been moved to a different location so it would affect the sprinklers AND the house. water pressure was not a problem in the house as all our faucets were low flow. I asked the plumber to put his findings in writing but he would not. Ray the manager was poor at returning phone calls. The first plumber must have been new as a plumber and over torqued the fitting on a PVC line, breaking it. Said he had to get parts, but wouldn't use a local plumbing supply company, leaving the job for hours. And the part that really had me concerned was when he looked at the booster pump and asked me if that was the part he was suppose to replace. IMPORTANT TO KNOW: Ritz contracts out to different plumbers so you won't get the same plumber with a return visit, even if you find and request a competent one.
The reviews on yelp and google should have been a red flag for my office assistant who had them come out for a bid and recommended hiring them. She no longer works for me...

Andrew P.

The worst. Should be called Ritz You Off Plumbing.
These guys came to the house. First of all the energy they put off was uncomfortable... you could smell distrust. Sketchy. They charged 150 bucks and didn't fix the problem! When I called to complain I was met with sorry can't help you... Stay away from Rips you off plumbing...

Claire C.

Prompt and great service for our severely clogged toilet. Cris and Marvin were very friendly, professional, and helpful. They got the job done really efficiently & even gave us tips on what we can do if something similar ever happens again. We'll definitely engage the services of Ritz again in the future!

Suzanne G.

The worst company I've ever had to deal with. Hired them for a simple shower issue and, while I was out, they scared my 85 y.o. mother into agreeing to a pricey sewer repair that was not necessary. They never showed her the leak they said she had and hurriedly began to dig up the yard to start that sewer project before I returned, delaying the repair they were hired for until the following day. The shower repair service call was in May. It's now November and they still haven't properly repaired the tile. They've been out several times and either didn't have the proper supplies needed or screwed up so badly they had to rip out what was done and re-do, yet still don't have everything needed to complete the job. Each timne, scheduling is a problem, something gets screwed up, the guys who do the work shrug and shake their heads and said they just do what they're told, the ""office"" is the issue. The office promises it'll be done in one day and then the work men tell us no, it needs at least another day, maybe two days. Don't hire these people. My mother isn't on the internet so she doesn't read reviews and they bought the company she used to trust, so when she called them in May, this awful company is who answered. They will swindle, overcharge for services, break things, leave work unfinished, and generally suck at running a service business. BEWARE.

Ray M.

Jesus and Tony came out to save my unit on the third floor from flooding and causing more damage than we already have! I will have Ritz Plumbing on my speed dial for any plumbing needs! Will Let Everyone In Need Of An Honest Plumbing Company To Use Ritz Plumbing and Request Jesus J and Tony! Perfect Customer Service Hands Down! I Will Let All My Friend and The President Of HOA So We Get The Right People Involved , Very Satisfied With There Honesty!

Nina N.

These are crooked plumbers. They quoted me $3000 to fix a simple leak under my house and I agreed and they gave me the quote in writing. But an hour after they started they asked for $5000 to finish the job because they found another leak in the same location. I asked them to fix both leaks for the $3000 but they refused and we were stuck with using them because they had already dismantled some of our pipes. This is a bait and switch routine, quoting a lesser price then raising the price to finish the work. We complained to the supervisor but he said no he would not help us other than a $250 reduction. This job should have been done for about $2500 but because Ritz Plumbing did this bait and switch we were stuck with the over inflated price of $5300. Buyer beware of this company, they are disreputable.

Roma P.

Ritz Plumbing helped me out at my business, they were on time and explained the problem. I recommend using them if you want a reasonable pricing with reliable work!

Angie H.

Wonderful! Installed a new shower column in our bathroom and fixed a hot water issue. Thanks Ritz (and Ramon)!

K M.

I had a new toilet that was running. Ritz came out and told me that it was the fill valve and would cost $295 but that the fill valve broke because there is too much pressure in the house. To put a pressure gauge in would be another $1200.

It sounded fishy so I called another plumber who said the fill valve needed to be replaced because in installation it wasn't fully flushed and charged me $165. It's been running fine now for over a week.

Not sure if the plumber was dishonest or incompetent.

Nancy S.

I have a 100+ year old house, and as you can guess, over the 30+ years I've owned the house, pretty much all the plumbing has had to be replaced/repaired over the years. I have dealt with Ritz all this time, and have always been very pleased with their service. They are prompt and clean, respectful of your property. Everyone knows that plumbing is not cheap anywhere, but these guys give value for money, and they are good with explanations of what needs to be done, and why. I will continue to use them and recommend them highly.

Nancy S. Los Angeles