Ritz Plumbing

Rajeeyah M.

Ray and Gaven came on time and were very efficient. They worked really fast to diagnose the issue and gave me a reasonable price. They were both very polite and immediately knew what to do!! I recommend them for any of your plumbing problems. Hopefully I won't need any future services, but it i do, I know who to call.

Sam S.

Jesus came out on short notice to help me finish the plumbing for my kitchen remodel. He was on time, courteous, and explained what needed to happen every step of the way. Even when things were more complicated than he originally thought, he made sure to keep me updated and get everything squared away. Really glad I called Ritz plumbing and will use them again - they are lucky to have someone like Jesus!

Bill C.

I wish the plumbers were as tenacious as their accounts receivable department.

Last month I called them up and had them come out to do a hydrojet job. They made it about 1/3 of the way through my main drain and said they couldn't go any further. They then left. No paperwork. No payment. Nothing further. To their credit the guys that showed up seemed nice and I think they were apologetic. I thought our ""relationship"" was done.

I hired a BETTER plumber to come out and hydrojet the sewer line two days later. He came out and cleaned out the full 120 feet to the city sewer line. He did a complete and thorough job, he didn't give up. He did what he was supposed to do and got paid for it.

A week later I started receiving calls from Ritz Plumbing. They've called over a dozen times. They want $350 for a job they didn't finish and walked away from. I've ignored their calls every time. They sent me a letter in the mail. I presume it's an invoice... I don't know, I threw it in the trash. Ritz's plumbers hardly work, but their AR department works hard.

Needless to say, I don't recommend them.

p.s. They have another Yelp! listing at:
https://www.yelp.com/biz/ritz-plumbing-and-heating-company-los-angeles-2 (with another bad review).

Ted H.

First time calling Ritz Plumbing and I am very satisfied. Caleb & Oscar came out and fixed one of our bathroom's sinks. He showed me the problem with drywall being clogged in the pipe. Both technicians were respectful, knowledgeable and effective. Thank you again Ritz!

Tangier C.

Gilbert and Henry came out before the scheduled time, assessed the situation quickly and got to work. Everything was done, checked and verified and any questions I had were answered. Nice work.

Khaki J.

Christian came within 15 minutes of me calling - amazingly fast service, and efficiently fixed the clog with no hassle. Great service that came ASAP!! Will use again.

Taraneh N.

I had a toilet problem and Paul Garcia came to my house and fixed it in a very short time. I highly recommend this company and this individual. He is very honest, professional, efficient and friendly. I always call this company for my plumbing issues. Thank you Paul, you are the best!

Martin S.

Needed a gas line repaired and they lost the first appointment. They were on time for the second appointment but did not have the parts and could only provided a verbal estimate. The Technician total me the office would call me in the hour to schedule the repair, never called me. Call Ritz two days later to schedule the repair and ask them to make sure the Tech has the parts to do the repairs. Tech arrived early and again had no parts and would have to reschedule. Call the office to talk to the Manager and never heard from him. Called another vendor.

Janelle B.

I'm a real person writing this review as the gentlemen are still here. They are cleaning up. Let me say, Oscar, Julio and Chris were very professional, they all were. Their work is excellent.
Paid attention to the cats, shut the door each time. They came out to our Cabin in the woods. The sink was messed up, and the tub a mess. In the end the tub was filled with black sandy water. They got the clog fixed, doing everything they could. Double snaking it, pressuring it. The clog was eventually gone but the tub had black sand and ick and they cleaned it all up. Very professional (no plumber cracks, lol)
Thank you again, Oscar, Chris and Julio
As soon as I let them out I'm going to take a shower, with a much faster drain.

dolores w.

NIGHTMARE! DO NOT USE! $4,500 later and the problem is still not solved. grass was drying out due to irregular low water pressure. Ritz said the problem would be resolved by replacing the booster pump at the house. (I live on a hill) But the problem continued. the last plumber Ritz sent out said the water pump should have been moved to a different location so it would affect the sprinklers AND the house. water pressure was not a problem in the house as all our faucets were low flow. I asked the plumber to put his findings in writing but he would not. Ray the manager was poor at returning phone calls. The first plumber must have been new as a plumber and over torqued the fitting on a PVC line, breaking it. Said he had to get parts, but wouldn't use a local plumbing supply company, leaving the job for hours. And the part that really had me concerned was when he looked at the booster pump and asked me if that was the part he was suppose to replace. IMPORTANT TO KNOW: Ritz contracts out to different plumbers so you won't get the same plumber with a return visit, even if you find and request a competent one.
The reviews on yelp and google should have been a red flag for my office assistant who had them come out for a bid and recommended hiring them. She no longer works for me...