Rite-Away Services

Berj D.

We did not have a major issue, but right before thanksgiving our garbage disposal broke and my home warranty scheduled me with them. They came in, inspected and replaced the garbage disposal the same day. Nothing out of ordinary except the guy working on the appliance had to take too many work calls, and I got worried at some point he will miss something, but he was professional, and got everything done without any issues. and kept the area around him clean as well. I waited about 7 days to post this comment to see if there were any issues that come up after the installation, and s far there are none.

Marnie B.

I had a wonderful experience with this company! I needed a hot water tank replacement. Rene was very professional, experienced, knowledgeable and kind! Thank you so much for your efficiency Rite-A-Way!

Lisa W.

We experienced a kitchen drain clog that was refractory to plunging and the sinks continued to slowly fill and require bailing to prevent overflowage. Our home warranty through American Home Shield connected us with Rite-A-Way. Rene, a master plumber, came out to the house and solved the problem within 15 minutes. He was very kind and knowledgeable and explained exactly what the problem was and what he was going to do to resolve it. He then educated me about what to do to prevent a similar occurrence. His professionalism is to be commended...and celebrated!! (As it is a rarity in this day and age) I will definitely use their services again if necessary and would highly recommend them to others. Thank you for making us whole again!!

Suzanne A.

Full disclosure I am the wife of Warren A.
Our home warranty company,First American, hired this contractor to work on an outdoor spigot that was leaking. The technician STOLE the spigot from our neighbor's house to replace our old one, which did not fix the leak. The ""new"" spigot was also put on at a 30 degree angle.
First American refused to investigate our claim against their contractor and told us to work it out. After we asked to contractor to send some one different out to fix the problem their technician has created, they refused. They then refused to answer any of our phone calls.
We had to hire a local company to do the job right and pay for it out of own pocket.

T M.

Home warranty company assigned them to me for a garbage disposal problem. They set up appointment for between 1 and 5 on Monday. Tech called me at 4:30 and told me that the office added stops on him and he did not have any garbage disposals left. I told him to go to a vendor and he said they were closed. He said he would reschedule me for following Wed. between 10 am and 12 am. At 12:10 I called office and girl said he was on a job and I would be next and he would call me. No call and I find out I was not even on schedule. They suck. Do not use this worthless company.

Rock G.

If I could give a 0 STARS!!! First American Home Buyers Protection sent Rite-Away Services to fix our faucet that broke outside. The plumber said he needed to cut a hole in the wall in my bedroom to fix it, the hole is 19"" x 14"", he told First American it was only 12"", if I could only post the photos. Then the faucet he put on the outside does not meet regulations and sticks out about 3"". A friend who works in the county checked it out and he said it was substandard and did not meet the regulations and we should contact First American. We did, their response, we want to see the report. They have all the pictures and still deny that Rite-Away Services did substandard work. Time to make some media noise.

Tyler O.

Technician BRIAN came out to my home, replaced a hot water heater under my home warranty, did a great job, very informative on everything that was needed. Was very skeptical about having them come out due to all the negative reviews I see in this site, although I have not had any other service done by the company or any other technicians, but I give Brian five stars over all for giving me a courtesy call when he was 15 min out, arrived within my time frame I was given, was very respectful and informative and cleaned up after himself as if no one was here.

Ryan E.

Should be zero stars. Never ever deal with them. Home warranty sent them. They made the problem worse. Had to get a real plumber to come and fix it. Now we are taking them to court. Horrible place to avoid at all costs.

Warren A.

What seemed legit at first turned out not to be. We had a leaky hose bibb, that was all; the plumber said he'd have to remove the dishwasher to get to the outside pipe.

Well, okay, he did that. But everything after that was ... disastrous.

The leaky hose bibb continues to leak. I was told at the time that because it was a new valve, it would have to 'seat' itself. What do I know from plumbing? Wasn't until later I learned I'd been lied to.

More disturbingly, my neighbor knocked on the door today asking who had stolen his spigot handle and put it on my outside faucet. Three guesses who. So not only was I lied to, but the plumber STOLE a piece of hardware from my NEIGHBOR.

Not only do I still have a leaky spigot, now I've got an irritated neighbor. GREAT JOB, Rite-A-Way. I suppose irate customers are the reason they don't answer the phone, and their website is offline.

This company was selected for us (as with the other reviews here) by First American. Well, First American needs to fire these clowns.

Gretchen W.

TERRIBLE, DON'T USE: I called in a claim under my First American Home Buyers Protection. I received a call from ""Rite-Away Services Pluming"" 1-800-974-7379. They dispatched a plumber right away (great!). The plumber was lazy and afraid, here's why: First, he said he put some putty around the drain and that stopped the leak. Then, he said the leak wasn't fixed and he's afraid there might be mold (not any particular evidence). He told me I had a half bucket of water coming through the ceiling downstairs. He told me I had to deal with another company PCR, to dry out this small 2 by 2 newly dampened drywall, test for mold, test for asbestos (which I told him was not an issue, i have HOA disclosers that state no asbestos was use to build the home, built in 1980, after asbestos was banned in residential homes). They showed up and quoted me $1500 + to do all this unnecessary work over two weeks and told me I should open a claim with my home owners insurance because they were going to charge well over $1000.

When I arrived home, I found:
o 1/2 cup of water... not a 1/2 bucket full. Plumber exaggerated!
o The ceiling had not changed, it was still maybe 2x2 square of damp drywall.
o PCRs De-humidifier in my living room, running since 3pm (which is bad because I'm charged for high energy cost 3pm-6pm).
I never signed anything authorizing PCR to start work or leave equipment running in my house.!!!

The more I evaluated the situation, the more I felt like the Plumber was subcontracting this out to his friends (probably for a referral bonus) and I was being scammed into an huge insurance expenditure!!!

I called my own plumber and paid out of pocket $250 to have it fixed in under 2 hours the next day. He cut open the 2 x 2 dry wall. There is NO asbestos (we already knew this) and there's NO MOLD. I tried to tell PCR and the plumber that, but they wouldn't listen. He said this leak hadn't been happening long it was just the shower valve. Which he's bought and fixed already.

I feel very taken advantage of in this situation. If I needed a drywall restoration company, I would have worked through my home owners insurance to find a trusted company they work with. I personally believe the Plumber from ""Rite-Away Services Pluming"" was shaking hands with PRC. He didn't do me any service, nor solve my problem. He just escalated matters by using scary words like ""a half bucket of water"" and ""mold/asbestos"" etc. And then he called another company and disappeared.