Rite-A-Way Services, Inc

DeeDee H.

Well this company is horrible. We will never use them again and told the company we deal with never again. For Jim the person that works for the company. Let me tell you someone was scheduled between 9-1. Well guess what, maybe a surprise to you no one showed up. Well there is a such thing as a telephone. You call people on it. Well that's all it takes is a phone call and nothing. Horrible because you think you are the person that has it hard. So do a lot of other people. Well guess what, it's done because my husband fixed it. Couldn't wait till Saturday. I give your company a 0.

Jimi M.

Ok so this is how it goes. I work for this company and let me say this. We work directly for your warranty companies. What we do and can't do is all depending on your policies or company. Why it takes so long to get stuff done is we have to go through a process of purchase orders, authorizations and schedules. We are so busy that our turnarounds are lengthy. We are very versed and qualified to service your home. Just cause we are the face that shows up does not mean we are at fault. We have 8 calls a day per plumber and currently only have two in a large area and things happen beyound or control or offices control. We work our butts off driving long distances while still having more work than we can do and wish homeowners wouldn't beat down the messengers of their respective warranty companies choice of company. If you ever have called your company and sat on hold just to get answers then times that by 8-9 times a day or more. Hope this sheds some light on what we do and how we are told to do it. The warranty companies have list of contractors, we are the cheapest so they load us up. The secondary contractors are more expensive to use so they are half as busy as us so they are able to keep appts and schedules. We try our best to service the calls, but servicing calls from Saucalito to Windsor in one day gets slowed down. I've been in Vacaville, Fairfield, Vallejo, Novato, Sonoma then Rohnert Park in one scheduled day. I hope most that read this understands that we are in a van driving the same roads as you and get held up, run into calls that take a big chunk out of the day and just simply can't carry every little part on our van. No excuses because this is reality. Thank you and Merry Christmas to all.

Curtis F.

This company should be closed down as they do nothing but cheat and lie to people. The only reason I am working with them is because they are the chosen vendor from a homeowners warranty company, American Home Shield. I plan to jettison them as a home warranty company due to their perpetuation of the relationship with such an incredibly callous and poorly functioning company.

I called in a non-working hot water heater on 11/19/2015. As of today, the hot water heater is still not working. I have called American Home Shield over 15 times and spent hours on the telephone with them to try and either get their worthless vendor, Rite Away to perform or to assign me another vendor. Their representatives called Rite Away several times and several appointments were set. Not once have they shown up for their appointments set and not once did they call to let me know no one would be showing up for the appointments. Most of the times when I have called Rite Away they have a message that says they are too busy to come to the telephone and to call back later. When I have gotten someone on the line, they have different stories about their lack of performance each time but the stories are never the truth.

Neither of these companies care one whit about customer service or something like this could never occur. I read their previous reviews and all relate similar experiences as mine. As in the other reviews, Rite Away would get zero stars from me because what they really deserve is being shut down so that the general population doesn't have to experience the type of abuse they dole out on an ongoing basis. Note that not one single person has one thing good to say about Rite Away. Apparently it is a deal with them and the Homeowners warranty company to keep from having to fulfill their obligations. Any company dependent on the goodwill of previous customers could never survive but these guys are still operating. Most of the reviewers worked with Rite Away due to use of their Homeowners Warranty. They didn't select Rite Away because of their reputation for good and timely service, obviously.

Can't say enough bad things about this company but I'm sure these type of reviews will continue to mount up. Look what they have received so far.

Aaron B.

2 Friday afternoons off of work waiting for a ""scheduled appointment"" and both were no-shows with no calls. The dispatchers have to take all the abuse as the ""supervisor"" and ""owner"" were both away from their office. How do they stay in business? As others have said, too bad there isn't a way to select no stars

Anna V.

Will yet another 1 star make a difference? Probably not but seriously, don't ever let these plumbers into your home. Not even for a quote or opinion. Rite-A-Way was sent by our home warrantee company to look at a rusty, leaking, 15-year old (expired) water heater. They recommended the heater should get replaced. I called the home warrantee company to request a cash-out so we can choose the vendor ourselves (I had read all the other extremely helpful Yelp reviews). The home warrantee agent called Rite-A-Way to confirm the value on the cash-out and then came back on the line to tell me that Rite-A-Way had suddenly changed their mind and no longer recommended that the water heater get replaced. I can only assume this change of heart came about as they realized they would not get the business of doing the actual replacement. I gave up on the warrantee and played phone tag with another plumber for a month when the tank went from a slow drip to a steady stream. I've added a picture of what the water tank looked like when we got it replaced - 4 large holes on the bottom. $1,000 worth of water damage to the drywall. Thanks for nothing, Rite-A-Way. Your business license should be revoked.

If your home warrantee company assigns Rite-A-Way, call them and ask for another vendor.

B P.

In the past Rite-A-Way sent John from Petaluma area and he was always great, and showed up, but he is no longer with the company. It seems that Rite-A-Way has changed its M.O. Recently, they booked a very long time slot of four hours, on a day that was not Rite A Way, and they did not show up. I understand that sometimes a plumber can run into a job that takes longer than anticipated. However, for a no show, I expect some priority in rescheduling. I had to wait again for several days and was not offered a first call. Again, another four hour time slot. The second time, I needed to hire someone to wait during the second part of the slot. The plumber did not arrive so I called and received an update, that the plumber would not make it during the 10 to 2 slot but could be expected from 4 to 5. That is a pretty long day. I was also told I would receive a phone call a half hour in advance. So after telling my hired help they did not need to wait any longer, and arranging to have someone be there at 4, the plumber never did show up. When I called for an explanation, I was offered to reschedule a third time at a far out date and a long time slot, and I was also told that the plumber did come around 3:30 and had called ahead. However neither of my phones had messages or any sign of an incoming phone call, and something about the miscommunication felt specious. I tried to explain that plumbing situations cannot wait indefinitely but the conversation made me feel as if I were being strung along by intentional overbookings. So in the end I asked for another plumbing company and was given a shorter time slot which was honored. I would never call Rite A Way again unless they wanted to Rite their Wrong Ways in a very big way.

Ashley J.

This company is the ABSOLUTE worst! I was referred to them by my Home Warranty. The first time they scheduled an appointment, I received a call an hour into my appointment time saying no one was coming. They rescheduled for the following week. Because I work (like most people), I had to have someone sit at my house from 8am-12pm. Get this...no one ever came!!! I called them and they assured me someone came, but they say no one was home. They also said they called me multiple times. I did not have a single missed call. I called my home warranty to have a new company come out and they said this was the only company the use, which I find is hard to believe. Stay away at all cost! This company is a joke. I am VERY unhappy.

Mike S.

Horrible! Run, don't walk. Super flakey, don't show up on time if at all...don't know plumbing....nice enough guys but don't get stuck in their clown filled circus show

Kristine B.

If there was a way to give zero stars I would. This is the worst company. They made an appointment to come out and did not show. Another appointment was made. Plumber came out, looked at the leak and said he did not have the parts on the truck to fix. Another appointment was made and again no show. I fired them. Companies like this give the home warranty company a bad name as well. Women on the phone is incompetent and doesn't know the area.

Suzanne Y.

I have never given a company a one star review but this company doesn't even deserve one star. We had to use this company because of our home warranty company, but what a hassle. They rescheduled 3x with no warning. The people on the phone are rude, unhelpful and difficult to get a straight answer from. When the technician came out he did fix the problem sort of, the ""jury"" is still out. WARNING do not use this service. When home warranty gives you this option say NO , give me another option. If you are just looking for a plumber for sure do not use these people, there are plenty of plumbers with 5 star ratings, why use one that only gets a one star rating.