Right Now Heating and Air Conditioning

D B.

I can now see why Right Now only has 1.5 recommendation stars. No AC for over a week and no updating call. Customer service always says someone will be calling...hasn't happened yet.

Karleen L.

I had my HVAC replaced. This company's employees were very friendly and on time. I had to call them back to come and turn down the fan/blower because it was very loud with all of the air blowing through my home. I do recommend this company because they came out the same day I called them and they arrived the time they told me they would be here.

Jami W.

This company rips off elderly clients. They tried to charge 3,000 for a new water heater when the old one wasn't broken. After that they did they stated my neighbor needed an entirety new furnace. They are dishonest.

Steve A.

On May 16, 2025, Jeff from Right Now Plumbing came out to install the fill valve and feed line in my toilet. He did a good job but I was extremely disappointed that I was charged $475 for installing about $20 worth of parts and Jeff tried to sell me a new toilet. I will never use Right Now Plumbing again.

Michelle E.

I purchased a new HVAC system from this company less than five years ago, and it has consistently underperformed. After the first year, we discovered that the unit they sold us was undersized for our home's square footage. Despite multiple requests, they have refused to take responsibility or offer a proper solution. Most recently, we were told a part needed replacement--at a quoted cost of over $600. After declining and doing our own research, we found the part retails for under $100 and takes just minutes to install. The inflated pricing and lack of accountability are deeply concerning. Based on our experience with both the product and the service, I would strongly advise against doing business with this company.

Roland S.

tl;dr Right Now sells faulty equipment and a warranty that doesn't cover anything, and is more than happy to charge overblown fees and upcharged replacement costs. Do not recommend.

I'm giving two stars because at minimum, the folks Right Now send to your door and polite. As a company I wouldn't give them half a star. We were sold a faulty AC unit that underperformed in cooling our house down. When we complained the first time, were told that it was normal for a house to only get 5 degrees cooler than the outside weather. After insisting that someone come and take a look, they found no problems with the unit itself. We called in a second company to take a look and lo and behold, there was almost no refigirant in the system. Called Right Now again to complain and got the run around.

Fast forward through two blistering hot summers with an AC unit that just barely functions, and it stops working again. Call Right Now who have the gall to charge an $80 ""diagnostic fee"" on a unit that is still covered by the farce they call a warranty. The gentleman who comes out finds out that one of the parts has died. To fix it, he'd have to charge $520 on top of the $80 diagnostic fee. The kicker to all this? The part costs $20-$30 dollars at most retailers, and once again this is on a machine that is supposed to be under warranty. And while I can normally accept that you're paying for expertise in these cases, this is quite literally a simple disconnect and reconnect job. We decided not to have Right Now handle the repairs, and are looking (eagerly) to working with a new company.

Rebecca K.

Update: The technician who came out on Saturday asked us how much the company would need to pay us to remove our bad review from their site.

Heather sent over a contract offering $500 if we took down our review and signed the contract. *(See contract below) Not willing to sign.

This is how the company has so many 5 star reviews. The copy of the contract has been removed multiple times from Google when I post it.

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Very disappointed with service. I called to have a water heater replaced on Dec. 2.

Connor, the technician bought the wrong size (said it wouldn't fit) and so he hooked up a different water heater for the night so we could have hot water (which I appreciate). The technician was very apologetic. I told him that all I wanted was a quality job (didn't want them to rush and cut corners). When they came back, they bought another water heater but it was still too big. This was day two.

Technicians continued to apologize and offered me a free upgrade - a mixing valve so that I could have more hot water. He quoted me $2000 for the upgrade but said he would give it to me for free because of all the issues.
Technicians came back on day 3 and installed the new one (lower quality water heater). It took them another day (day 4) to finalize the install.

Inspector from the city came out and the inspection failed. I spoke with the inspector about the $2000 upgrade and he laughed and said that the company played me. I spoke with Heather (manager at Right Now) and she said that a failed inspection is a rare thing to have happen. Heather then informed me that she would be sending out a more experienced technician to fix the failed inspection issues.

The new guy game out and fixed the issue and it passed inspection (day 5). I went out to change my air filter on my furnace and the new technician that redid all the aluminum piping blocked my access to change the air filter. I called the company again and asked them how this could have happened with a more experienced technician. No answer was provided. They said that they could send someone out to fix the issue. This would be day 6 of a water heater install.

Aaron was scheduled to come fix the issue today (Jan. 11) between 8-10am. No one has shown up, I've called the company and was told I'd get a call back on Monday. This water heater repair has now taken over 5 1/2 weeks.

Shari B.

where to start!! OMG this is the worst heating and cooling company ever. I've dealt with some scammer companies, but this one takes the cake. I also called the owner Jeff 7 days in a row and left him a message, no reply back.

started with Jason the salesman selling us all gas Air conditioner, furnace, Hot water tank, and water filtration system costing 21k plus. wasn't happy with the installation of the filtration system. I told the install guy it wasn't what we ordered, he assured me it was, so after them being out to our house to fix the filtration 6 times, the installer said are you on irrigation?? we said no city water. he said you have the incorrect filtration system; I said I know!! so he called the office and had to explain, the salesman Jason couldn't even recall what he sold us that we had to prove what we ordered by his own quote he left was 2600.00 not 500.00 (so basically they didn't even look at the quote, knowing the cost was way different than the actual item they decided to install, Jason called back and said your correct, it was the tall whole house system. so that was brought back out and installed. wasn't 24 hours later we called Right now heating for a service call the filtration system failed, after a few more calls and having them back out, the service guy said the motor is faulty, so he had to go back and get a motor and came back out next day to replace the motor on it,
so, after that it continued to work fine...
when October came, we turned on the heater for the first time since June (actual all installation) we got an error code 46 & 57, they came out and we had water all over the floor, the service man emptied the water reservoir and it worked again, about 2 weeks go by and we got the error code 57, the lady that answered said we can have someone out there in 3 days, "" I said 3 days my mother is 85 and has to have heat"" she is disabled, we asked to talk to a manger but we were informed there was no managers on duty, and we never got a call back. without heat we had no choice but to empty the reservoir, a few days later the error code 57 pops up again and no heat in the house. SO we called again, and they had a service guy out that day. He said the water reservoir is full and he removed a couple of siphons that are in the hoses, and said this could be the problem and said he removes them, so he did, and assured us you won't have this problem again! Guess what!! next day we called Right now heating again for the exact same error code 57. woke at 1am to a very cold home and no heat. they are supposed to be here this afternoon.
every time you call you get a different serviceman, never the same guy.
needless to say, we will seek legal advice, anyone who is willing to make this a civil suit contact me [email protected] I see all the complaints and its horrifying to think this company gets away with this.
believe me when I say STAY AWAY from these guys... I have all documents and emails, etc. to prove their horrible customer service and faulty equipment.

James B.

Ever since they installed a new furnace and a/c, have had minor problems!! Recently signed up with Home Depot for a winter tune-up and apparently they are in cahoots with Right Now!! Which Home Depot hid from me! So tech did job in a little less than an hour! Now a month later I'm having same problem I've been having with this unit almost on a yearly basis!!

Amanda S.

Came out on a Saturday to fix my leaking shower, and came quickly, which I really appreciated. The job wasn't done great; the plumber seemed quite young and couldn't get into the space easily. The fixture they placed didn't match the rest of my fixtures and the back panel they installed didn't sit flush.
However, they stopped the leak and the plumber was friendly and tried to do a good job, so it wasn't all bad. I was grateful to have them come out quickly and to communicate.
Looking at my bill, though, I can't give them more than one star. Apparently, they charge $700 an hour for labor. I could have paid less for a brain surgeon to come out. I would definitely avoid them--you can get a lower price literally anywhere.