Right Now Heating, Air Conditioning & Plumbing

Pennie T.

Our brand new hot water heater broke in just a year, their trucks are not fully stocked with all parts. They had to order our part took 10 days to get the part we were without hot water for almost 3 weeks while we had to pay for showers then sent us 2 $10.00 gift cards to Home Depot to help cover the cost of out family's showers, a family of 5 with multiple showers at the truck stop weekly. it's been almost a month and yet here we are without hot water again. no matter what phone number you call to reach the Caldwell office everyone tells you I can get a tech out tomorrow but I don't know if they can fix it. This is a horrible business practice to say the least.

Christina M.

Our thermostat died. My husband called early morning to request an quote for a replacement. Everything else is in working order on our system. He was told he would get a call back. 540pm rolls around and still no call back. Wife calls in and gets the receptionist who refuses to give any kind of quotes over the phone and finally after multiple requests responds that a service call is 89 plus the cost of the thermostat and re-wiring. Wife stated multiple times she wanted the exact same thermostat receptionist refused to give any other information other than stating we would be voiding any and all warranties if we attempted to replace it on our own or had another company do it. WORST customer service EVER. Besides being argumentative the receptionist was either unable or unwilling to give any kind of suggestions on what to do outside of sending a tech out. I spent $10,000 on my system 6 or 7 years ago and let me tell you I will NEVER EVER use this company again.

Linda D.

Scanned the QR code on the shelf at Home Depot yesterday to get help with installing a new water heater. Within 60 seconds, someone called me from Right Now Heating and Air Conditioning. Apparently they are the preferred installer for Home Depot and Lowe's. Pretty nice up front but didn't specify they didn't work for Home Depot directly, which all of us assume since they say ""Home Depot installs for you"" so I had no idea they were/are independently contracted. Anyways, quoted me $2800 to install water heater with price of water heater included in that. Hopped on the internet to see what the reviews for the company were. Not impressed, so I decided not to go with them. Talked to Ferguson's in Pocatello, they have professional grade water heaters for the same price as residential water heaters sold by Home Depot and Lowe's. Also contacted some local, independent (not chain owned) plumbers and we are getting a professional grade water heater, bought from a local company, installed by local company for less than HALF of what Right Now was going to charge me. Plus they kept hasseling me after I told them I was going with a different company to install. I DO NOT recommend.

Scott H.

Extremely overpriced and terrible response times. Took 5 days to get a call when I questioned their $890 rejuvenation kit I was charged for. Was told it included: capacitor, contactor, and hard start kit. Collectively around $60-$70 in parts and nothing more. When I asked that they justify the up charge, they simply couldn't. Even went as far as listing out their entire overhead costs, as a company, to help justify the price of this kit to me. Was lied to my face from the comfort advisor when I asked him what the contents were. He was clearly unsure and kept listing possibilities of what the kit contained. Even told me, from his own mouth, I was being ripped off and that all companies do the same thing. Got estimates from other companies for the work that was performed that all came in at about half the price. They were very unwilling to work with me to refund these costs and are not even accredited by the Better Business Bureau. Would not recommend them for any services as they simply cannot be trusted.

Jonathan S.

Terrible company. Did a terrible job. They now own Owyhee Heating and Air Conditioning be aware

Rodolfo J.

Horrible customer service. Had to answer way too many questions just to request service for a Heater. Only to have them cancel our appointment last minute because they are ""overbooked"" right now. Extremely unprofessional and racist! Maybe if my name was John Smith I'd get better treatment here.

Timothy J.

Start with the positive which was mainly the technicians that did what they could. They were friendly, responsive over the phone and want to make you happy.

While my situation was unique it shouldn't have been hard to deal with.

Cliff notes they provided electrical work they had no reason to do in order to make up for their mistakes and sell a more expensive water heater.

First off I was given two different price quotes for the same product. I had them do a second opinion thing because I changed my mind on which water heater model I wanted but wasn't quite sure. I went with my second choice and cancelled the first order since the price between models was very significant.

I had to change the install date due to changing my order but it was just by one day. They cancelled the install appointment for the first order but still charged my bank for everything associated with it several days later at the end of the original install date. And for the more expensive of the two quotes they gave. When it clearly states that I won't be charged until work is complete. I called their office and they assured me I'd get a refund. Easy enough to get all of it worked out over the phone in the late evening also.

On the day of install they brought the first water heater instead of the one I changed it to(a shortcoming of their appointment system not the technicians). They proceeded to convince me on getting the one they brought installed instead since they already charged me(refund was still in process) and it was already there. They included some electrical work to make up for the difference in quote price. Which I later found out wasn't necessary, not to code by a long shot and done without a permit.

And the sound this heat pump model makes is louder then what the manual states and what the technician assured me it would be at. I'm pretty sure they had little to no real life experience with this type of water heater but assured me they did.

After all that there were code fails on the water heater plumbing. And the electrical work they ""included"" didn't even have a permit pulled for it. Pretty sure they fed me lies to get the sale since they messed up and wanted to sell the more expensive water heater. So the electric work completely failed due to sloppy work and actually never was needed. They ran a new circuit to a closer panel for no reason other than to make a sale. If I knew they needed a permit I'd have sent them back to get the water heater I actually ordered.

Mary M.

This is a long review, but our experience with Right Now was also long.

Our first visit by Right Now was on June 28th, 2021 when I noticed that our 25 year old A/C unit wasn't cooling our home so well anymore and we were about to head into the 105 degree heat wave.  On this visit a Rejuv kit and coolant fill was to supposedly keep our old unit going and improve the cooling our home until a replacement could be installed; we didn't experience any improvements at all.

Four days later had a new A/C - Heat system installed. That evening, our temps didn't get below 80 (even though the thermostat was set to 73).

From there, we had techs come out who did an air flow redirect. But, the temps still rose 4-5 degrees above the thermostat setting. Plus, now we were experiencing HOT air coming in through all of our exhaust fan vents (above the stove, in the laundry room, and in the two bathrooms). 

A few days later, we were sent another tech who came out who noticed that the vent system was set to open and needed to be closed. Filled the charge on the new A/C unit and also stated that a new TXV part and would need to be installed. Due to the hot air that was still coming in through our fan vents, temps still rise 4-5 degrees above the set temperature.

Over three weeks time, they kept finding and resolving issues. They were helpful and kind. But, it was perplexing why new issues kept happening. Eventually, they managed to improve the system and reduce the temps that were coming in through our exhaust fan systems.

We also had a tankless water heater installed by Right Now Heat and A/C. The night it was installed, I happened to go out into the garage and saw that the new water heater was leaking (not dripping, leaking). We were told to shut the water off ourselves until a tech could get out on another day.

Originally, we were also going to have a cool air return placed in our office. In August, they returned to make that modification and to also install a larger gas line for the water heater. I'm not sure how the bigger gas line helps, it now takes longer for our water to heat up.

We opted to NOT follow through with the cool air return because, due to our experiences to date, I wasn't feeling comfortable with them making any more modifications on our home. Little did I know, more were to come anyway.

Instead, we opted for them to check all of our HVAC lines to be sure they were secured and properly sealed. Of course, they found many gaps. This is something I feel they should have already done through any of their many previous problem-solving visits.

It's just been one issue after another in nearly three months time and around a dozen visits. But eventually, the inspectors came and mentioned that an exhaust system would need to be put in the garage because the system was actually too big for the size of air flow in our garage.

The result, there is now a 6"" hole in the middle of our garage wall that only has a grate over it. There was no screen to keep out insects, nor a HVAC tube to keep rain/elements from getting in the walls.

I would love to let the pictures tell the rest of the story... if I can get them to load.

The bottom line is that this entire experience has been frustrating, time consuming (we had to be available around a dozen times during this process), not to mention prolonged (nearly 3 months time), and the modifications leave me wondering if they would have accepted this kind of result in their own homes.

The discomfort began with pushy sales (to sell us every thing they offer) and ended with frustration over this long drawn out process. In between, we also dealt with often (not always) being treated rudely by their customer service.

The inspector came by 3 times before they minimally passed inspection. But even he was shocked by some of the work done here.

Cole H.

DO NOT DO BUSINESS WITH THIS COMPANY!!!
I had Right Now Heating and Air come to my house when my air conditioner failed. The service tech wrote me up an estimate (which was several thousand dollars higher than every other company in the valley) and had me fill out a credit APPLICATION to complete the estimate. I took no further action with Right Now due to their ridiculously overpriced estimate. Fast forward 3 months and I now have a hard hit and open line of credit on my credit history. Right Now Heating and Air took my credit APPLICATION and OPENED a line of credit WITHOUT MY CONSENT or doing any work. In the course of trying to get the problem solved I first went to Wells Fargo (who Right Now partners with to fund their financing). The banker walked me through the steps on how to close the account and get it removed from my credit history. One of the many steps included going to the Right Now office and getting a copy of the credit application and a letter from them stating that there was no need for a line of credit as there was no work done. A pretty simple task and not an unreasonable request. I was greeted by some snarky, standoffish office gal who told me quite sternly that by signing a credit application I had given them consent to essentially do whatever they wanted with my credit. I'm glad she is an expert in this area because customer service is certainly not her strong suit. When I was finally able to speak with someone in their finance department Mark basically told me that this was a Wells Fargo problem and not a Right Now Heating and Air problem. They were completely unwilling to help me solve the problem and pawned the whole thing off on Wells Fargo. Way to take accountability guys. I find it incredibly frustrating that Right Now is completely unwilling to help or take ANY accountability for this considering it was Wells Fargo that instructed me to reach out to Right Now Heating and Air Conditioning. So now here I am, getting the runaround from two separate companies, both of which blaming the other. DO NOT DO BUSINESS WITH THIS COMPANY (or Wells Fargo)!!!

Patrick M.

Your technician Joe S was on time, loved how he put on booties to protect our home, he was very courteous and performed the service on our furnace and air conditioner and drained our water heater. Joe was very professional and did a fantastic job. You can not go wrong with this company