Right Choice Rooter

Maggie S.

Day 1: Arrived promptly as promised a few hours after being called. Attempted to clear sewer line and got 60' of 5/8'"" cable stuck in my drain. Claimed the line was crushed and left charging me $526 for 100' of cable. Arranged to meet with a plumber at my location to have pipe dug and replaced. When I called to discuss why I was charged for cable and request that I at least be given the additional 40' of cable I had been charged for I was told, ""If you're going to be all weird about it we won't come Friday"" (to meet with the plumber).
Day 2: Plumber arrives with rented backhoe. Right Choice arrives and videotapes their equipment stuck in my pipe which is filled with water. The clog is located 3' from the sewer main in the middle of the road. The plumber leaves as he is not prepared to deal with tearing up the roadway. He did ask RightChoice to hydro-jet from the sewer main back towards my property. Right Choice did that and then left claiming the pipe was crushed and I would need to have it replaced.
Day 3: I go into basement and discover cable laying on basement floor. I am able to remove the entire 60' using one hand as the other is in a sling post surgery. I call to request my money back for the 'stuck' cable. After several minutes of debate I was told, ""You're just trying to get something for nothing."" And was then hung up on.
Day 17: Phil's Electric Drain Service comes and videos the root ball left by Right Choice, Roots the drain clean and videos the clean and uncrushed pipe.

Total bill from Right Choice= $1496.25
Phil's Electric Drain Service = $275