Right Call Solutions

Denise J.

I understand many Texans had issues due to the ice storm, and my issue may not be as severe. And yes, I know they're swamped- but all I was asking for was a simple phone call that could take 2 minutes. It's been 3 weeks since they came out- zero communication from them on "next steps". My home warranty company they never reported back after they came out to take pictures. So no part(s) ordered and no action by them. All I wanted was a callback to set expectations but common courtesy is severely lacking at this organization. Totally unprofessional.

Ron M.

Stay away at all costs. This company was contracted by my home warranty company and they absolutely screwed it up. I needed my toilet reseated and the tech came out. The bolts were rusted so he tried a saws all to cut them. Well, he got one done then his saw stopped working. What did he do? He rocked the toilet back and forth until the other bolt broke along with the toilet flange. He left and went back to his shop and made his report. He told them that parts were missing and sent that report to the home warranty company who promptly denied my claim
I found a reputable plumbing company to come and estimate the fix. They said about 800 to 1000 dollars because they have to go into the floor and replace the lead and broken flange. So if you need a plumber, find another company. I tried for 3 days straight to get management to call me back but nothing yet. I doubt I'll hear from them.

John K.

Had a furnace issue under warranty and Vincent was sent out. Very friendly and knowledgeable. He took the time to explain how the system worked and was detailed with his explanation. Very please with RCS from office to their techs. A+

Sabrina ..

Between Right Call Solutions and Fidelity Home Warranty, they both suck. We were left without AC for over 4 weeks! Seriously! They blamed each other for missing parts, misordered parts, lost tracking numbers, who was responsible for what, what needed to be done. It was terrible! Towards the end of the entire ordeal they began to place blame on covid. Seriously! Steer clear of BOTH of them!

Jimmy M.

Vincent n showed up , didn't even wanted to take a look at the issue . He just wanted to charge his service call fee and call it a day . I will definitely go with anyone else before calling this company

Madyson K.

Rosalie, the receptionist or appointment maker, needs to work on her customer service. Horrific customer service skills. Had an appointment scheduled for Monday. She called and left a voicemail while I was at work stating my time frame. Which I was fully prepped for. The team NEVER showed up. When I called in to inquire why they didn't come and when they were going to come, Rosalie became defensive and argumentative stating I should have answered my phone so she told them not to come. While attempting to reschedule she REFUSED to let me speak to a manager or get me any real answer to the problem she created.

Michele F.

Right Call Solutions came out to our house to look at our tankless water heater. It was determined that the igniter needed to be replaced. They would need to order the part. That was five weeks ago. The water heater is still not fixed, no idea when the part will be in, and can not get anyone from Right Call to even return my phone call. I have left over 5 messages! Terrible customer service! They Are a train wreck!! Highly caution anyone that's thinking of using them!!

Cory M.

Never fixed my sink. Said they would order one and never called or came back. I called back several times but they kept giving me the run around. They were sent by Super Warranty. Horrible service. I canceled the order and got my money back from Super.

John D.

Right call was contracted through my warranty company. I had requested they bring a 20 foot ladder to my residence to complete the job which is 19 feet up from the ground. The technician said that a 40 foot ladder or something rediculous was needed, when asking if he could at least try the 20 foot ladder he had a lot of attitude and said they wouldnt complete the service. Right call is a waste of time, if you're not forced to use them because of your warranty company i'd go somewhere else.

Seref Y.

The water heater is leaking. I called the company for 4 days, but they never called me back. They don't know how to deal with the customer. The supervisor is busy all the time. They couldn't work because of the meeting. I am not sure how a company surviving such a doing business.