Righ Time Home Services

Roy T.

We called Rescue Rooter to redo all the plumbing in the house. We were planning on only doing a few things at a time. But the sales manager Brian talks us into doing it all at once through the Hero Program. While they did not do everything that Brian Promised in his Sales Pitch. They still did a Good Job! They had a lot of work to do! Anthony Such did most of the main work, with some helpers on some days. That was about 7 days of work. After they had replaced all the plumbing above the floor and patched some in the ceiling, Replaced two toilets, three sinks and the fixtures for the bath tub and shower. Also put in a tankless water heater. The drains for the tub and shower were not draining and needed to be dug out and replaced. Also they wanted to add a better Stint to the drain access out front. Even though it was not covered in the Scope of Work we had signed. Brian Kept his Promise not to charge us More for any work that they did not know about. We had to wait about a week, but Tomas Noel did come back and do the work. Which was another two days of work. Now everything works good in the house! All the workers were courteous and Worked hard! Over all we are Happy with their work.

Louis L.

Although they were courteous and did a good job of cleaning out my drain, they were a little costly for what they did. We have an easy access clean out in the front yard. Within 3 inches from the clean-out was the clog (tree roots). They cleared the clog and were out of there in less than an hour. Price - $175.00. Looks like I need to invest in a snake and do it myself.

M T.

I called for a plumber for my business at 3:24 last Friday. I was told 1hr, an hour and a half later no update on an arrival time I called back. I was told dispatch will call me with an update. About 30-45min later I was called an told all techs were on calls there were 2 in my area and I would b next around 7 I was called and asked if I still wanted a plumber out I explained this was my business and needed a plumber out due to my clogged wash bowl sink (during this eta delay I had clients cancel appointments) I was told at that time another hour..of course no one showed up so I called back...by now I'm frustrated because you would think the least they could get right is to update customers. I asked to speak with a supervisor. The girl on the ph said she would take my name and number and have a supervisor call me in the morning. Not acceptable! Then when I asked to speak to a dispatcher she told me they went home. (Not knowing I'm familiar with the company and knew that was a lie) when I told her this she placed me on hold and got me on the line with dispatch..FINALLY a plumber came out around 945...I was in the middle of writing this review when he came in. Now this is ONLY where the service got good Bryan was professional and gave us a deal for the wait. He checked his work and was thorough. There was nothing wrong with the service Bryan gave at all. I definitely would not call rescue rooter for commercial business and really can't understand why they cant keep customers updated. If they tell me an hour and I tell my clients an hour when it doesn't happen I look bad, and lost business that day. Do yourselves a favor when looking for a plumber in a timely manner do not use this company because if they are delayed they will not keep you updated!! I would rate zero stars but have 2 choose 1 for the post

Erin K.

I called Rescue Rooter at noon on Sunday (10/18/15) for a clogged sewer line. They gave me an appointment time from 12:00-4:00. At 3:20 they changed my appointment window to 3:30-6:30. I understand everyone gets busy and it's hard to stay on time. Needless to say, Josh arrived at 8:00 pm. He snaked the line and said his supervisor, Brian, would come out tomorrow to camera the line.

Brian came out yesterday, camera'd the line and found the backwater flapper was broken. The scope of work would include a 3'x3'x3' trench, replacement of backwater valve, jetting the system, city permits, etc. $3,400!

I called another local plumber. He came out this morning (10/20/15) camera'd the system, found the backwater valve and the riser for the valve in our planter box. It took him 30 minutes and a wrench to complete the work.

T T.

We had a pipe burst under the sink on a holiday and had a tough time getting some companies to call back. I spoke with Cheritie a few times as she would call back to give me updates on the ETA. She was very friendly and clear about what I could expect. Oscar ultimately came to do the work. GREAT guy. He fixed our issue and even stayed around to help me detach the old faucet. He was quick, clean, and professional. I'll definitely use this company again and will request Oscar F. if he's available.

Cecilia B.

I had Demetrius come over and fix a leak under my kitchen sink. He was very friendly. He is from Louisiana so he had some southern hospitality and polite manners. He stated he wanted to go through my house to make sure that my house was in good condition from the plumbing aspect since my husband and I just bought the house. He makes a run through my house. He sees a need to install new toilets that my husband was going to do and checks looks at my water heater. He then states he needs to call his manager to get an estimate. He couldn't tell me what I was looking at (as far as price goes for just the kitchen sink). He comes back and tells me just for the leak he would charge me $1,350 and he would install my new toilets for free and drain my water heater for free. I thought to myself ""that is crazy... $1,350 just for a kitchen leak!?"". I didn't know what to do (should have called my husband) and said okay without really thinking about it. I should have shopped around but thought I need the kitchen sink repaired now. He did everything he needed to do plus he was trying to sell me things along the way. He showed me the rod in my water heater to let me know how corroded it was and needed replacement. I told him that it was okay to replace. He finished the work and then charged me.

THIS IS WHY THE RATING FOR THE STARS WET DOWN:

He told me that in the receipt there was a breakdown in price for all the services he did because they earn points for tools (what in the world!?...I thought some stuff was free). He said in the receipt it will show a charge of $100 for each toilet and a charge for the water heater service (I thought it was free according to him). He then let me know he used the same old pipes for the job and only used a small amount of new pipe for the repair under the kitchen sink (you are charging me a bunch of money for the same old pipes...what?!). I Was Basically Charged For All The Services Including The Ones That Were Suppose To Be Free!

THIS IS WHY IT WENT DOWN TO ONE STAR:

I just went through the same leak. The kitchen sink leaks and was not fixed properly. My husband went in there and fixed it himself. Next time I will listen to my husband (he said he would try to fix it in the first place but is not a plumber) or at least call him before making a decision.

I FELT LIKE I WAS RIPPED OFF AND THE JOB WAS POORLY DONE. THANKS A LOT RESCUE ROOTERS!

Budd D.

Jorge was on time to my appointment, polite, capable and patient with all of my questions. My hot water heater had quit working since it was the original one in the home since 2000. He explained all of the new requirements and codes that were necessary to replace it.
As with all plumbing issues the cost was staggering, which is the only reason I didn't give 5 stars. But if you want the job done right, these are the people to call!

Jerome M.

My toilet became plugged up so I called Rescue Rooter. They determined that the problem was due to tree roots in the pipe, which required that they pull up the toilet and dig through the tile floor and the concrete slab beneath to replace the pipe, as well as making a hole in the bathroom wall behind the toilet. I have no complaint about the work itself, but, while they repaired the hole in the concrete slab, they did not repair the hole in the wall, nor the tile floor, nor put the toilet back into place. For the amount of money they charged me, ($8,250), they could have fixed all this and left the bathroom in a useable condition.

Kristen Blake F.

Ask for Gilbert!! He is very friendly and goes above and beyond. We needed a new water heater and he came to install it the same day. He worked his butt off in 100 degree weather. Rescue Rooter's quotes are on the higher end, but you get what you pay for.

Dorthy C.

Beware! Sunday I had 3 toilets replaced. By Tuesday one was leaking, I called and no one could come out until the next day. I had to be at work the next morning, so I asked them to come out after 4 pm, the next day. I got up the next morning and the leak was worse, my husband said that he would stay home so that we could get it fixed. I called and was told that someone would be out as soon as possible. It is now after 4:30 Wednesday, and no one is here. I am calling channel 4 news if no one comes today, to have the situation investigated. In the meantime, water is constantly running and it may ruin my cabinet in the bathroom.