Righ Time Home Services

J M.

Their reply to my review says to call Yasmeen. Called the number... it doesn't even ring. It just drops the call. LAME!
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**UPDATE ON REVIEW** I just want to say that on top of everything else, when the plumber was here, he tried to tell my husband that the sewer line ran behind our house... our backyard has a wash behind it. The people that live behind us are 50 ft away, and their backyard faces ours. So the plumber is trying to say that the sewer line runs from our house, through our backyard, through the neighbors backyard and to the front of their house and empties in the sewer drain.... BEHIND US????? Well, that right there should tell you. The sewer ACTUALLY goes down the side of our house and out the front where the MANHOLES ARE, Less than 50 ft. ? Anyway, husband went to Home Depot. Rented a snake. Problem solved. DON'T CALL THESE PEOPLE. Plumbers aren't trained and they charge 3x the regular amount.
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We have a clog in our drain, but the clog is outside the house in the line going to the street. Luckily, we have several cleanouts installed all around our house, and we were able to narrow down an area of where the clog is within an area of 10-15 feet. The reason I was able to do this is because the clog is between our two bathrooms because one bathroom we can shower and use the toilet and the other we can't. So we know the clog is after the first bathroom but before the second one which is closest to the street. We have a home warranty. A service call is $100. We called them because they advertise $88 drain unclog (save $12). Plumber was supposed to be here between 2 -4pm. Showed up at 6:00 pm. We showed him the access point (cleanout) which is maximum 15 feet from the clog. We just need someone to send a snake down... for this EASY JOB of shoving a metal hose down a hole at a maximum depth of 15 feet.... Price $350. I've had many homes I've had to have drains unclogged. $100-$150 is standard, and that's them ""fishing"" around to find an unknown clog in an unknown direction. This was a simple, easy fix. We just down own a snake or we would've done it ourselves. I'm fact, I'll go ahead and go to Home Depot and rent one and do it my damn self. I should charge them $350 for lying and wasting my time. Try Hiniker Plumbing. They're not the cheapest, but they're not price gougers, either, and they do quality work.

Lou D.

This place is a joke. They don't show up on time. They charge too much (No, that $88 snake job isn't only $88). Their ""plumbers"" don't know what they're doing and can't unclog a drain. They have a ""specialist"" come try to sell you things you don't need. And the Manager Dan (with the lisp) thinks he's a tough guy who can threaten people over the phone when his employees try to rip people off.

The reviews for this place are good on Google, but you can easily see the truth here. They use predatory tactics.

FYI, another plumber was able to unclog my kitchen sink for $99 without any issues. I would give this company zero stars if I could.

Michelle G.

Please do not use this company!! Overpriced and very unprofessional. We had to stop them working on a project, and they continued to charge for work never completed. The way the plumbing service manager Dan, interacts with older people, is beyond reprehensible. His price gouging techniques, threats of placing a lean against my mom's home, is just not professional. This company should be ashamed of themselves.

Angela P.

Don't bother calling this company. Massive waste of my time.

I called RighTime Rescue Rooter on 8/25 at 6:00 p.m. and was told they could have a technician at my home between 8:00 and 10:00 a.m. the next day, so I made plans to go into work a little late.

I got a call to confirm the appointment on 8/26 around 8:30, then at 10:30 I got another call saying the job would be delayed about 2 hours. At 12:30 I got another call saying it would be at least 2 more hours, making the new arrival time 2:30 p.m. I called at 2:30 to check on the status of the technician, but the customer service representative wasn't able to reach him to confirm a new time. Meanwhile I spent 10 minutes on hold listening to the repetitive recorded assurance that ""Our plumbers are ready 24/7 for emergencies!"" By then I had missed half a day of work and had to leave, so my roommate agreed to meet the technician when they arrived. I got another call around 3:15 saying that it would be at least another two hours and asking if I'd like to reschedule, so I went ahead and rescheduled for this afternoon, 8/27, between 2:00 p.m. and 6:00 p.m.

This morning I got a call around 8:30 confirming my afternoon appointment and asking if I would be available earlier if a technician became available. I called and spoke with representative 2 or 3 times to keep them posted about my availability in addition to the 2:00-6:00 window I had been given. Then at 2:45 p.m., I got a call informing me that a technician would not be able to come to my home today and asking if I would be available to reschedule. My answer was, ""I basically took yesterday off work to wait for a morning appointment, and now you are not able to make it to my rescheduled appointment, so no. I will get another company to do it.""

Other companies I spoke with were upfront that they didn't have availability for 2-4 days at least. If that's the case for RighTime Rescue Rooter, they should be upfront about it instead of dragging potential customers along for hours and days. I'd give it 0 stars if I could.

Mick O.

Showed up 7 hours late then said they wouldnt be able to do anything and that they would call first thing in the morning. No call we called them and they said they would call by 1:30. Still no call we called them again and they said how about tomorrow? We have had our water off for 2 days now so no thanks. Then they said they'll try to call is back again between 2-4. So yeah calling anyone else.

Greg L.

I called Sunday morning at 8:45 am. They said they could send someone between 11:00am-1:00pm. They called back about 15 mins later to confirm. They called again around 11:00, saying that it might be closer to 2:00pm. At 2:10pm, I called to get an update. It was now between 2:00-5. At 3:45 they called and canceled and said they wouldn't be able to make it. Had I known this earlier, I would have called someone else.

Carl J.

FALSE ADVERTISING, B.S.. Advertised $88 drain cleaning so called them for a clogged kitchen sink. Upon arrival I was told that it would cost $422.00 after their discount. Told them to GET OUT!

Matthew S.

ARS. Rescue Rooter, RighTime, whatever name they decide to call themselves, needs to improve on quality and service. The fact that they have so many names should raise questions, just look at the other reviews..

I bought a water heater & install from Home Depot and they sent ARS to install it. Water heater was $800, install was $1500. Way too much for a 3hr job.

They told me they would be at my house at 8:00am, but didn't show up until 1:30pm. They were finished at 4:30pm. And they installed the water heater incorrectly, using galvanized steel between the water heater and expansion tank and failed to mount the expansion tank to the wall, which is required according to California code.

After a conversation with the manager, They came back to fix their mistakes. They were 30 minutes late and took over an hour to fix their mistake. I would not recommend them.

Jim S.

We had the displeasure of dealing with ARS Rescue Rooter over the weekend. We'll never do it again.
We contacted them on Saturday (2-20-21) after a shower control broke and we had to shut the water off. We were told they would have a technician at our house between 9 and 10 a.m. Sunday morning (2-21).
About 9:40 a.m. Sunday morning our phone rang and a gentleman named Robert said he was sorry but all their technicians were tied up and there might be a 2- or 3-hour delay in reaching our residence. About 11:50 a.m. Robert called again and guess what? It was going to be an hour or two more before they could show up. At 2:30 p.m., while I was on the phone with a lady in their Riverside office, Robert left me a voice mail to say they were having ""heavy delays"" and it could be another hour or two but they appreciated our patience and would call when a technician was on the way.
Finally, at 6:51 p.m. the phone rang again. Evidently Robert had gone home or didn't want to feed us more BS, so someone named Phil Gallardo informed us he had talked to the technician and the technician had somehow determined that our problem was not an emergency, even though both my wife and I are elderly and have serious health issues, so he wouldn't be coming.
Phil asked if we wanted to reschedule for Monday. I told him we didn't and said it would have been nice if they had had the decency to tell us on their first call of the day that they wouldn't be coming rather than wasting our time and theirs spreading enough fertilizer to cover our lawn.
Fortunately, we already had decided if their technician did show up we were going to tell him there would be a few hours delay before we could let him in and had made an appointment for Monday morning with another company.

Jeff E.

Shit experience. Took 6 hrs to show up for 20 min of work. Had to replace a hose bib...all for the low low price of $700. Even the guy service tech felt bad. Blamed it on corporate fees. Complete fuckening