Righ Time Home Services

Sean F.

Was working on a shower valve at a friends house and the valve was stuck so water was constantly running and it was beyond my knowledge to repair or replace it. So, we had called this company and explained to them our issue. Dispatch had said they would have someone out within 50-90 minutes, then asked me what exactly was the problem. Then he began to tell me that he couldn't guarantee that time frame, so I told him if he couldn't get someone out in the next 2 hours that we'd be calling someone else. As of 7:34 am the following day we have yet to hear back from them. House has no water with livestock. I would recommend to just avoid wasting your energy on picking up the phone to call this company, and just find a reputable and reliable plumber for your ""emergency"" plumbing issues. This company sucks! Dispatch should be fired!!

Char P.

I called for emergency plumbing issues at 4:00 pm on a Wednesday and the call center told me 60 to 90 minutes and I was so happy, but then a dispatch person called me and said that they were not sure what time they could get someone out. I called at 5 for an update and they could not give me one. I asked them to please keep me updated. I called again at 7 asked for someone to please give me an update. The call center said that someone would be calling me shortly.
At 8:10 someone did finally call to tell me no one would be coming out and would I like to reschedule for sometime tomorrow. YOU HAVE GOT TO BE KIDDING ME!!! I have a ranch with animals that need water. Sorry cant wait. At least I was smart enough to see the writing on the wall and I started calling other companies at 7. I have used this company in the past and thought I would used them again. I wont be calling them next time I need a plumber emergency or not.

Carol W.

BUYER BEWARE!!!! These people are sharks. They tell you one thing and then do another. Plumbers who make 190.00 an hour was the first thing we were told. Then as another day went by and we were trying to justify a 10,000.00 dollar bill, we were told the plumbers make 300.00 an hour!!!!
Then when they get going on your job , they tell you that more work needs to be done. Another 5,000.00 dollars! NO THANK YOU!!!
Also they ask you to sign a waver to rescind your three days to cancel!!!! DON' T SIGN ANYTHING!!!! Get two or three more quotes! Better yet, don't call them. We are so so sorry we did and that we were so stupid with our decisions. We don't want anyone else to suffer what we went through!!!

Michael S.

We recently had a new tankless water heater installed. The unit was purchased at a Home Depot here in the Coachella Valley. Our technician FRANK was excellent! He was polite, thoughtful, accommodating and the quality of his work was Outstanding! His installation was well thought out and it makes sense given the space constraints in our home. We are extremely satisfied with his work!

Patrick F.

Rescue Rooter corporate has been in contact with me and they reduced their charge and are sending us a refund.

Casey W.

Got a new hot water heater and so far so good. Service was good. Jorge took good care of us. Took a lot longer then expected. Also the day before they were two hours off the time they were supposed to be here. Otherwise I'd give them five stars

Sandee K.

I called with a plugged sewer line and the technician happened to be in the area so came by within a few hours to snake the line. He showed me the results which were numerous roots which had invaded my clay sewer line. His boss came by with a camera and they proceeded to find that the line was collapsed and would have to be replaced. Chris Barajas spent three days in the extreme heat digging the line up and relining. I can't say enough about Chris. He's like a machine! Just kept at it although I would have dropped within one hour from the heat and humidity. Wonderful and personable guy! I do wish that I had viewed the video now that I have read some of the reviews but overall, I am happy with the results. I have a 50+ year old house with a lot of foliage and don't doubt that the work probably needed to be done at some point. Unfortunately, I'll be paying the bill for the next 5 years. But again, I highly recommend Chris Barajas...he will not let you down.

Sasquatch B.

The guys did a great job. No hassle, no shenanigans, straight forward, honest. Needed my drain pipes cleaned out after 25 years of whatever going down the sinks . They gave me 2 options, snake, or snake and water pressure. Everything they said and recommended made sense. They did the work quickly, and were very cordial and professional.
Those who get upset when service people sometimes show up late don't understand that business. Things happen, delays occur. Pitiful to leave bad reviews when the service guys arrive a little late.
I would recommend this company and would use them again if needed.
Vincent Garcia was my service guy, along with his assistant, and I forgot his name, sorry.
By the way, they gave me several tips to help keep the drain pipes clear.

T P.

Horrible customer service- we had an appointment from 10-2. Technicians never showed up. Day wasted. I attempted to call when the technician did show....no luck

Bob D.

Bait and Switch, DO NOT HIRE, They quoted me $88 on the phone and so i agreed they said they would be there with in an hour then 10 minutes later they said 2 hours i agreed 4 hours later i called they said 1 hour, I called 1 hour later they said they would cal me back in 10 minutes I called in 30 minutes and they claimed he would still be coming, finally after 7.5 hours of waiting they showed up and tried to triple the price because they claimed it was after hours now. so they wanted $290 for the same work.