Ridings Plumbing

Nereida L.

What a great company! I've called Ridings for multiple jobs ranging from fixing my garbage disposal, replacing the innards of 3 toilets and replacing my water heater. I worked with the polite and knowledgeable office staff, and technicians Jimmy and Lou who know their business well, were professional, efficient and super nice guys (even funny when the moment was right). Prompt, excellent service and the price was right. Ridings Plumbing was featured in Plumbers Magazine (February 2017) for their outstanding service, longevity, and business history. Excellent local company.

www.plumbermag.com/how-to-articles/location_advertising_detection_inspection/the_seeds_of_growth

Cassie T.

Extremely unhelpful. Had a plumbing emergency, they took my number and said they would call me right back. 30 minutes later, I had to call them to see if they had the time to help or even call me back. This was a plumbing EMERGENCY! Just for them to tell me they wouldn't have time for me today. Seriously, if someone calls with an emergency, let them know immediately if you can help or not.

Matt D.

I called Ridings because roto-rooter came and could not get through a block with their eel. I told Ridings I wanted them to video the pipe to see what was wrong and to hydrojet since roto-rooter already tried the eel. Ridings came out and tried the exact same eel that roto-rooter tried for an hour and a half. I asked them if they video'd or hydrojetted and they said they did not bring that equipment. Ended up charging me for the exact thing roto-rooter did and the problem still did not get fixed.

Timmy D.

We had them out to give us a quote on a project and they never got back to us with a price. We called 3 different times over the course of a month asking why we hadn't gotten it and each time they said they would get it to us asap. It has been 3 months now and still no quote. Obviously we chose a different company and will never recommend ridings again.

Additionally, when they came out to my house to take information for the estimate I asked if they used the existing copper piping or got new for the job. They said they use new piping. Ok, so I asked what they do with the old piping they are removing because I was planning on selling it for scrap since it is worth a decent amount of money. They said they would have to take it and dispose of it. Ok, fine. So would I get a discount off of the total? The guy told me no they don't do that. I asked why. He literally said ""the money we get from selling it as scrap usually goes to fund our Christmas party."" .....Seriously?!

Wine D.

I called in the morning and they had somebody out in about an hour. Lou did a great job, explained everything and it was very reasonably priced. I'd highly recommend them to anyone.

Craig C.

I'm very disappointed in their customer service. Their work was fine (As near as I can tell, I don't know much about plumbing) but it took forever for them to call me back to schedule an appointment, and at the end of the appointment, there was no communication that the work wasn't actually done and they'd have to come back out. Once I discovered that this was the case (by talking to another contractor) it resulted in further delays to my project and added expenses, well beyond what they'd originally quoted me. When I complained about this, they hung up on me.

I really feel like they took advantage of me.

Michael B.

We had a slow draining main line. Within 2 hours of my first call, Ridings had it fixed. They used the hydrojets. Now my drain line is completely clean - no more slow draining or gurgling. Hydrojets are the bomb when it comes to cleaning the main line.

B D.

I was able to get an appointment quickly. They sent a knowledgeable plumber who not only fixed my problem but educated me about some plumbing issues, and the cost was reasonable. I highly recommend them.

Sara M.

Great customer service. Got to my property quick. Had everything they needed to do the repair in the truck. Thanks, Lou!!

Ben J.

My business, All Pro Floor Care, Inc., recently moved to a new building. After moving in, we discovered that the garbage disposal in the kitchenette did not work. In fact, it did not even have an on/off switch! This caused water to back up when we used our sink. We called Ridings Plumbing and they came out that same day to access our situation. Their recommendation was to replace the garbage disposal, which we decided to do. Lou called our office early the next business day to advised that he was on his way to our office to replace the garbage disposal. When he arrived, my Office Manager was not sure what needed to be done, so Lou called his office to verify the work order. He determined that he would need to install an on/off switch along with the new garbage disposal; and he not only left to get us a switch, he matched it to the fixtures on the sink! Lou returned quickly, and installed our new garbage disposal and the switch. The work was completed promptly and accurately. When he was done, Lou showed us what he had done, and explained how to trouble shoot common garbage disposal issues. He also cleaned up after himself so that the kitchen was a clean when he left as it was when he arrived. Throughout the process, Lou was pleasant and professional. We are very pleased with our new equipment, and even more pleased with the service we received from Lou and Ridings Plumbing.