Ridgeway Mechanical Plumbing

Tish D.

I put in a request on Service Magic. Got a call leas than a minute later. Jamie was at my door within an hour.my water heater had recently been replaced and the water wasn't getting hot. They ran a test on the water heater and turned up the temp, also adjusted my shower knob. Total cost $175 which I thought was very high for 30 minutes and no parts BUT the guys were super nice and very professional. There was NO breakdown of the fees on the invoice. Just a description of the repair and the total. I would have rated them higher if they would have discussed the cost with me prior to the repair. I really hate it when that doesn't happen . Thankfully he did not charge me the additional 29 for the service call.

Jeenah J.

For the last 7 years, Ridgeway Mechanical has been there to fix my sewer ejection pump. I have a garden level rental unit that requires the pump for sewage, and it needs replacement every 4 years. The pump breaks suddenly, and it smells awful. So I usually call the day it breaks, and Ridgeway consistently fixes the same day or the next morning. They use a cast-iron pump that is a little more expensive ($600) than the cheaper pump ($300) but should last longer (~10 years) as opposed to 3-4 years. They have always been straight with me. One can rely on them for speedy and honest work.

Nathan R.

This is going to be a pretty long review , but I believe it's worth the time to read. First of all, I want to express that this review is not a refelction of the work ethic of the hired workers that are employed here. I am giving this a maximum of 2 stars only bc of the hard work that I witnessed. However, the complete lack of professionalism and seemingly absent ability to communicate at all has led to a horrible and expensive experience over the last few weeks. Round 1. My first attempt to have them out was scheduled for between 5-7pm. By 8:15pm that same evening I had still not recieved a courtesy call that they would be late and of course no one had shown up yet. I called the company and spoke to Alan. He was incredibly appologetic and promised to have his best guys come out and get us all fixed up for good deal. I was reasonably happy with the customer service at this point and agreed to make another appt. Round 2. The guys show up and work very hard to reroute our plumbing and help us get our new vanity installed. However, after rerouting the plumbing, I am told that the boss is making them leave immediatley becasue they are late for another job. They were obviously unable to finish the remainder of the job despite the fact that I told them how important this was since we were going out of town the next day. Oh well, too bad is pretty much the attitude I was given. Round 3. We finally are able to get another scheduled appt and hopefully finsh this thing up. NOPE! The guy who had worked on our house earlier and was supposed to be at our house this morning decided to quit! Was I notified of this? No. Did the correct information about the remainder of the job get relayed to the new plumber assigned? Hell no. Thankfully, I was able to answer the phone when he called and could explain to him that he wasn't there to install a vanity and toilet like he was apparently told, but to place faucets in the new vanity and fix the water pressure in the shower (which I was told was a quick and easy fix by our previous guy with 20 yrs plumbing experience). Well this new guy is able to place the faucets which was great. After almost 3 weeks we finally have faucets, yay. Well, we are now told that not only was the work he just did going to cost us 100$ more than originally quoted, but that the shower was infact not an easy fix and that it would run us another 265$, and that we would need to make yet another freaking appointment! I do want to note that the new plumber that was assigned, Jamie, was very pleasant and worked hard to get done what he could. Round 4. Not happening. The lack of communication from the owner of this company was absolutely appalling. We are now out 850$ and still can't use our master bathroom to it's full ability after 3 weeks of appointments/cancelations. I will obviously be going to another company to finish off the rest of the work. I had really high hopes after seeing such good reviews from other customers, but my experience was FAR from that. I am not one to write bad reviews, this may infact be my first, but I am beyond livid at how this whole process has gone. Good Luck.

Tammy L.

I would not use this company again. I had hot water heater issues. Guy came and within 1/2 replaced the starter and charged me $350. When I complained they reduced to $250....that is insane. Please, call someone else when you have an issue.

A P.

This company is top notch! It's not always easy to find services that are honest, have excellent customer service and quick responsiveness. They spent their time diagnosing the problem in our home and were thorough in explaining the issue and determining a solution. HIGHLY recommended.

H R.

Very satisfied with their work. We discovered a slow leak in our main water line. Ridgeway came out on a Saturday to give an estimate and had the problem taken care of asap. They were also recommended to us by a 3rd party contractor, who helped clean up the mess, after they heard we had a quote from them. We had 4 other quotes. One other was close, but they level of expertise we heard these guys had far surpassed the others. That was the decision maker. Our experience confirmed the recommendation. The guys came out and minimally disturbed the yard as well as the interior. The other plumbers wanted to trench the yard and cut a bunch more drywall. Labor intensive and dirty. They came up with a much better solution that I am sure was more difficult for them. The two plumber explained their methods in detail and treated us very professionally. We will use them again.

C S.

Very fast to schedule an appointment but didn't show at all. After 3 times affirming the crew was on their way, they stopped answering the phone and nobody showed up. Very poor service. Unreliable.

Jamie M.

Ridgeway was referred to us by Davis Plumbing, who couldn't make it to our home same day. Ridgeway was available immediately, and showed up on time. We had a backed up drain that prevented us from running our kitchen sink or washing machine--not great timing when you have guests coming over to bake Xmas goodies. James explained the likely problem and told me what his approach and cost would be before he started. He cut a small hole in our 88-year old steel pipe to see how blocked they were and showed me the line's 90% blockage. He explained that if he was unable to clear the blockage, we'd need to replace the line. I didn't ask what that cost; I was sure I didn't want to know. I crossed my fingers while he worked and was relieved when he reported the block was cleared. Amazing to see what a difference there was---it was like we had a new line. The whole adventure from discovery of the problem this morning to resolution took less than two hours. Our kitchen and laundry room are back online.

Kara P.

The service man came to the house quickly, diagnosed the problem, said I needed to fix the overflow on tub (quoted $450). After further examination, he said the drain needed to be replaced too for an extra $50. Then he attempted to take out the drain it broke (understandable with corrosion). Quoted another $150 for labor to heat up the drain and manually remove it. The """"extra labor"""" took 10 minutes; 20 minutes later the job was done. $650 for a job that took 1.5 hours to complete. He was going to charge $200 just for the diagnosis. Tub has yet to be tested as he forgot to leave the drain stopper after the job today.

John S.

Three service calls for the same leaking shower. Tenants upset and then late to service call. First replaced the hot water stem in December, 5 months later they said hard water built up was causing the same leak and the last (2 months later) was that the tenant tighten faucet to hard. When I asked for receipts I was sent over falsified documents that did not match what I had and signed by my tenant. They even claimed to replace the cold water valve which I had my handyman replace earlier in the year and when I spoke with the service technician he claimed hard water build up I never mind paying for service but just be honest and do a good job. This company was neither. The only thing I can say nice is they are friendly on the phone and they will be sending me a refund for the 2nd service call