Ridgeway Mechanical Plumbing

Greg M.

I had Ridgeway install plumbing for a bathroom shower/tub. The plumber installed the fixture wrong. You couldn't turn the handle without hitting the spigot. They sent out another plumber to look at it and when he called in to Ridgeway to tell them it was their fault, the owner/manager told the plumber to lie about it. He said to lie to the homeowner. How do I know? The plumber had the conversation on speaker phone so I heard every word. These guys are dishonest.

Max B.

Ridgeway was referred to us by Davis Plumbing, who couldn't make it to our home same day. Ridgeway was available immediately, and showed up on time. We had a backed up drain that prevented us from running our kitchen sink or washing machine--not great timing when you have guests coming over to bake Xmas goodies. James explained the likely problem and told me what his approach and cost would be before he started. He cut a small hole in our 88-year old steel pipe to see how blocked they were and showed me the line's 90% blockage. He explained that if he was unable to clear the blockage, we'd need to replace the line. I didn't ask what that cost; I was sure I didn't want to know. I crossed my fingers while he worked and was relieved when he reported the block was cleared. Amazing to see what a difference there was---it was like we had a new line. The whole adventure from discovery of the problem this morning to resolution took less than two hours. Our kitchen and laundry room are back online.

Helen M.

Don't use these guys! I paid them $500 to put in on outdoor faucet. They hooked it up wrong. When I called them to correct it, they wanted to charge me another $189!! And the service tech hung up on me when I just ask him to fix what they did wrong. Haven't returned my calls, won't answer the phone. These guys need to go out of business!!!

Katie W.

For the last 7 years, Ridgeway Mechanical has been there to fix my sewer ejection pump. I have a garden level rental unit that requires the pump for sewage, and it needs replacement every 4 years. The pump breaks suddenly, and it smells awful. So I usually call the day it breaks, and Ridgeway consistently fixes the same day or the next morning. They use a cast-iron pump that is a little more expensive ($600) than the cheaper pump ($300) but should last longer (~10 years) as opposed to 3-4 years. They have always been straight with me. One can rely on them for speedy and honest work.

Joe G.

I would not use this company again. I had hot water heater issues. Guy came and within 1/2 replaced the starter and charged me $350. When I complained they reduced to $250....that is insane. Please, call someone else when you have an issue.

Jan G.

thesejerks stink they show up looking like thugs a non lettered truck half ass the job leave the facet taken apart leave for an oring dont finish the job which was not complete and want to collect a 350 fee i rescheduled and they noshowed for two missed appointments when I called to see where they were the owner hung up on me this is a very poor 2 man shop dont waste yiur time on them

Scott V.

Quick, professional and fair priced service on water heater install.

Steve B.

We called Ridgeway mechanical on a Saturday to come out and look at our water heater that was not heating properly. The technician Rob was unable to repair it after several attempts. On his third visit to our house, he just abandoned the job 6 days after initially starting. He literally walked out of my house and said nothing to me. I thought he was going to his truck but he never returned. He and the owner failed to return any of our phone calls. We called another plumbing company who came out at 7pm that same day. The repair was completed to our satisfaction in less than an hour. They will be very surprised when they find that our credit card payment has been rescinded.

Nhuy W.

We had a water leak from the street to the house. Ridgeway Mechanical responded very quickly. They sent Salvatore who was able to diagnose the issue, explained how they would fix it and the price was half of what a few others had quoted. Best of all they replaced the entire line without ripping up the yard. The others had insisted there was no way to do that in our yard. Salvatore showed how they did it and there was no obstacle reason our yard to resort to using a ditch witch. Another thing in their favor is a 20 year warranty for parts and labor. Another well known company only offered a 3 year warranty. Thank you to Ridgeway and to Salvatore!

Stephen M.

I noticed a waterfall in the basement crawlspace and called Ridgeway Mechanical. Troy came in about an hour and fixed the leak. Troy and Johnny came early the next morning and replaced just about all of the old horizontal cast iron pipe in the crawlspace....a job well done!