Ridgeway Mechanical Plumbing

T D.

Ridgeway Mechanical ran a new sewer line for me as the previous one was overrun with roots. They showed me via video what the problem was and ran an new line the next day with speed and professionalism. They buried the new line so well it is difficult to tell a major job took place. Now I have a new sewer line, a twenty year warranty, and no worries that water from my washing machine will flood my home! Ridgeway is honest, professional, and dependable. I will call them for any and all future work--you should too!

Richard C.

thesejerks stink they show up looking like thugs a non lettered truck half ass the job leave the facet taken apart leave for an oring dont finish the job which was not complete and want to collect a 350 fee i rescheduled and they noshowed for two missed appointments when I called to see where they were the owner hung up on me this is a very poor 2 man shop dont waste yiur time on them

Candace T.

We called Ridgeway mechanical on a Saturday to come out and look at our water heater that was not heating properly. The technician Rob was unable to repair it after several attempts. On his third visit to our house, he just abandoned the job 6 days after initially starting. He literally walked out of my house and said nothing to me. I thought he was going to his truck but he never returned. He and the owner failed to return any of our phone calls. We called another plumbing company who came out at 7pm that same day. The repair was completed to our satisfaction in less than an hour. They will be very surprised when they find that our credit card payment has been rescinded.

Bob S.

Due to a number of very high water bills, I went looking for a leak and found water seeping down the inside wall of my basement where the main water line comes into the house through the foundation. I called my regular plumber (through a handyman service); he came yesterday afternoon and looked at it but said it was likely a bigger job than he was ready to tackle since the leak appeared to originate outside and would require excavation & work on both sides of the foundation. He highly recommended Ridgeway Plumbing, so I called them up. The owner answered immediately and offered to send one of his most experienced guys out first thing this morning (7:30 - 8). The plumber arrived right on time (7:45), quickly gave me two estimates to choose from (one a repair to the existing water main line from the meter, the other to completely replace the entire line from the meter into the copper main inside the house). I chose the full replacement (w/ written 20 yr. parts & labor warranty). I paid close attention throughout the job because I was interested (I'm an engineer); he did a very thorough job and took the time to explain every one of my questions. He was very pleasant and completed the job efficiently - in exactly the three hours he estimated at the start, with the water off for only about 90 minutes total. He was done and I was a very happy customer by 11:30 AM - less than 24 hours after my initial call. I highly recommend Ridgeway Plumbing.

Pat N.

Don't use these guys! I paid them $500 to put in on outdoor faucet. They hooked it up wrong. When I called them to correct it, they wanted to charge me another $189!! And the service tech hung up on me when I just ask him to fix what they did wrong. Haven't returned my calls, won't answer the phone. These guys need to go out of business!!!

Kathryn H.

We called Ridgeway Plumbing to replace our water heater, which we thought was leaking. Alan sat on the phone with us for the better part of 30 minutes, helping us figure out what we could do to temporarily stem the leaking until he could send someone out to fix it on Sunday. Some further investigation on our end lead to the actual discovery of the problem, which was a clogged hidden pipe behind some drywall, that made it seem like the water heater was leaking. We called Alan back and he graciously walked us through what to do to fix the problem, told us the type of equipment we would need and even sent us a picture of it. The problem is all fixed now, no more leaks! Alan is a class act, very knowledgeable and thorough. He did not charge us a dime for all of his advise. His quote for a water heater even came in under two big box store quotes. I would recommend Ridgeway Pluming 100% to anyone who ever asks for a plumbing referral. Thanks again Alan!! Kathryn & Jimmie Hall

Paola J.

I have used this company two times now and have been very impressed. When I call them on the phone, they immediately ask me thorough questions and seem very knowledgeable about the issues. They are quick to respond and have appointments available right away. The service is great and they really know what they're doing. I would highly recommend them as a local, small company that can solve any of your plumbing problems.

M K.

Ridgeway Mechanical prides itself on being the most experienced sewer and water line replacement company in the Atlanta metro area and so I felt confident when I hired them to replace my sewer and water line in Smyrna. I took the day off from work to be at home for them and they showed up this morning with three trucks and a digging tractor. They talked amongst themselves for nearly an hour and then told me that they were backing out of the job because they didn't know they had to get an inspection and that getting an inspection """"totally changes things"""" and would make the job nearly double the price. WHAT?! Why would a reputable plumbing company ever think they could replace my home's main sewer and water lines without having their work inspected by the local jurisdiction?! This is one the most basic, fundamental requirements of their line of work and it is a surprise to them?! Hearing this from the onsite leader was beyond shocking. I suspect it is baloney and the real reason is that they felt they underbid on the job and needed an excuse to back out. They just happened to come up with an excuse that not only made them look like novices, but made them look like an illegally-operating sham of a plumbing company. Bravo. So before you call Ridgeway, keep the following in mind: 1. They might back out of the job or try to charge double. Or worse: 2. They might be replacing sewer and water lines not-to-code and without inspections. - Mach K. Smyrna, GA

Tish D.

I put in a request on Service Magic. Got a call leas than a minute later. Jamie was at my door within an hour.my water heater had recently been replaced and the water wasn't getting hot. They ran a test on the water heater and turned up the temp, also adjusted my shower knob. Total cost $175 which I thought was very high for 30 minutes and no parts BUT the guys were super nice and very professional. There was NO breakdown of the fees on the invoice. Just a description of the repair and the total. I would have rated them higher if they would have discussed the cost with me prior to the repair. I really hate it when that doesn't happen . Thankfully he did not charge me the additional 29 for the service call.

Jeenah J.

For the last 7 years, Ridgeway Mechanical has been there to fix my sewer ejection pump. I have a garden level rental unit that requires the pump for sewage, and it needs replacement every 4 years. The pump breaks suddenly, and it smells awful. So I usually call the day it breaks, and Ridgeway consistently fixes the same day or the next morning. They use a cast-iron pump that is a little more expensive ($600) than the cheaper pump ($300) but should last longer (~10 years) as opposed to 3-4 years. They have always been straight with me. One can rely on them for speedy and honest work.