Ridgefield Plumbing & Heating

James P.

Not sure what is going on over there but the owner is completely out of touch with the issues at hand and ends up causing more problems than were original one.

Robert C.

Left unfinished work, returned after one cancellation and needed a part. Have not responded to an email or phone call (only get answering service) in 5 weeks. Awful, awful customer service and even worse human beings. Never, ever use unless you like being frustrated and ripped off.

Karin B.

Over the years I used Ridgefield Plumbing, last time was when Manny did good work for us in 2016. After noticing a leak behind our pedestal sink, I called and explained that we had a leak from a pedestal sink and made an appointment, after explaining we have used Manny several times. Then our boiler blew up and I had to postpone the plumbing appointment for a week due to the boiler install which would require no water for that day. I spoke to the same woman both times. The plumber who arrived was a nice kid, but he showed up very late, after 6 pm, looked at my pedestal sink and told me there was a leak. Duh! That is why I called. He said it was too late and he couldn't fix it, and recommended I buy a new sink since ours was old, as were the pipes, and to get it all fixed at the same time, quoting me a price of $160 an hour, with it taking between one and two hours for the job. He then got a phone call which he took outside. He came back inside and told me the charge for the visit (doing nothing) was $235 which is outrageous. He said they recently decided that now Redding was an out-of-town charge and was time and a half. I spoke to the office THREE TIMES prior to the appointment and was never told that Redding was now considered an out-of-town charge. I paid $235 to be told what I already knew -- that I had a leak behind my pedestal sink (the trap was leaking.). $235 for NOTHING! The kid actually said but at least we are not charging for night work (after they kept me waiting all afternoon for them to show up). DON'T USED RIDGEFIELD PLUMBING!

Kevin M.

Had a well get hit by lightning and Ridgefield Plumbing came out in 20 minutes, They hustled and put in a new pump in 3 hours. Guys were amazing - worked really hard and extremely respectful.

An all around top notch experience - so great to find a company that can not only respond quickly but can actually do the work in a quality way!

Angela R.

The technician, Steve, who came to our house for a variety of large and small projects that had accumulated (replacing an old water heater with a tankless unit, replacing an old oil line, fixing two faucets, replacing an instant-hot water unit in the kitchen...) was incredibly thorough and professional. He and his crew were efficient, communicative, prompt and clean. On the two occasions I had to ask follow up questions Steve came back out promptly and addressed the questions I had. I would highly recommend.

Melissa R.

Ridgefield plumbing is the best plumbing company around! They have reasonable prices and their staff is exceptionally personable and extremely knowledgeable. I would definitely recommend this company!

Lori B.

Another No Show from this company!! Their SECOND NO SHOW IN 3 WEEKS. One call for an emergency big job where water is pouring into my basement from a broken water main,
and the the other for a stopped tub drain.
No call, no show - what are they playing at?

Haiku D.

Excellent job, I was really happy with Manny. Showed up on time, was very courteous, explained a problem and fixed another issue before I had a chance to ask him to do that, I guess he noticed it. Another plumbing company was not able to fix it and recommended them. My new go to plumbers for sure. I don't understand the comments on pricing, they were the same as others. And a guy complaining about them wearing hoodies, they are plumbers! What do you them to wear?

Janemarie C.

Amazing service at a reasonable price! We were without water due to frozen, burst pipes. Ridgefield Plumbing & Heating called us back promptly and fixed the pipe. We were extremely pleased with their service.

Apple T.

I have to say they are very responsive and professional manner. Certainly solved our problem. But their price is the highest I have encounter. I think they are double if not triple of what the average maybe. I don't think they care too much about repeat customers, I feel like we are being robbed blind.