Ridge Plumbing

Lorraine H.

We had a leak under one of the master bath sinks. Dakota had to figure out how to remove the pesky cabinet drawers that had baffled my husband and I then saw out a bottom panel before he could fix the leak. He also reversed a faucet that a previous handyman had installed backwards. Additionally, Dakota left no mess behind which has been a huge problem in the past with other repairmen. Ridge Plumbing was fantastic, from beginning to end. Two """"happy campers"""" here...

Skip W.

On time, professional, courteous, reasonable prices. So glad to have a good plumber!

Kay T.

I am only giving 1star because there is no option for awarding negative stars. If Yelp offered that rating system I'd give these people a negative 5 stars. We purchased a house in October of 2020 and Ridge Plumbing had been called to the house several times for issues that the previous owners had before we purchased the home. Many plumbing issues showed up on our extensive pre-purchase inspection and Ridge plumbing sent Tony out to fix ALL the issues. So with a """"clean bill of health"""" and an assurance that everything had been fixed we went ahead with the purchase. The first night in the home the same leaks occurred. Of course, we called Ridge Plumbing as they had signed off on everything being fixed and also had warranted the work that had been done before our closing. When we called the realtor who had represented the sellers he told us that the sellers were not at fault because they had employed Ridge Plumbing, who warranted their work, and that I needed to call Ridge again. Of course, they sent skilled Tony again, who named yet another problem, and after working once more he said it was fixed and charged us an arm and a leg for fixing the """"new problem"""". So, we expected that surely the leaks were fixed at that point. (Note that we had now paid them two times to come and fix a problem that was supposedly fixed prior to the closing on the house. And they always charge a lot, and since they called out a """"different"""" problem each time, they could charge us [each] time since the problem was """"new"""". Please don't think this is the end of the story...... fast forward to Thanksgiving and add 3 people to the number who were in the house, my children, for the holiday. On the day before Thanksgiving we were awakened in the night by my son who said the toilet upstairs was clogged. When I got up to see what was going on the floors I stepped on were sopping wet! You guessed it, low and behold we were in another plumbing nightmare!! Who do you think I called? You guessed it, Ridge Plumbing, since they guarantee their work! This time, after Tony showed up, a guy named Shane, the service manager, showed up. Within 20 minutes of his arrival he diagnosed the problem! In the drain line Ridge Plumbing discovered a SIX (6) FOOT SPAN OF SOLID GREASE!! Now, you're thinking that's great, they found the real issue! Now things would be better, right......and since they warranty their work there would be no charge as they had """"fixed the problem"""" now about 6 times, before and after the closing, charging us and the previous owners each time. (At this point we had owned this home less than a month.) Please don't assume that's the end of the story or that you know how it went... you don't. We were presented with another bill, this time it cost us $1800. Yes, that was the new bill we got from Ridge Plumbing. Not to mention the deductible we had to pay because the damage ended up costing about $70,000 to repair and we had to get our home owner's insurance involved. We lost everything that had just been bought to furnish the basement because the water went from the 3rd floor bathroom all the way to the basement. So walls were torn out on the main level and the floors on the main and terrace level were all torn out. It was a tragic loss all within less than a month of our purchase. I have never done business with such an untrustworthy company and I still cannot believe they charged us almost $2000 for something we had paid to have fixed twice and the previous owners had paid several times to fix as well. If you value service, trust, knowledge and dependability please don't call Ridge Plumbing!! I am now embarking on the tedious task of trying to recoup our losses and my first order of this business is to expose these people for who and what they are, untrustworthy, incompetent, shady and unapologetic for their failures (and what it cost us). Call anyone else in the business, but don't employ these crooks. Anything is better than what we encountered and I promise to do all that I possibly can to let John Q. Public know what they are in for should they decide to use this terrible company. By the way, I promised Ridge Plumbing that I'd do this too, and I am always good for my word. Use at your own risk, you have been warned!

Steven K.

This is my second time using Ridge plumbing and I am genuinely impressed. Caleb came out to evaluate my garbage disposal and found it had been leaking and needed to be replaced. He quickly went back to the office to get a new one, and within an hour everything was installed and working properly! What I appreciated most about Caleb is that he wore shoe covers in the house and was very personable and professional. Thank you!

Allan H.

Very professional and fast. Kept me informed of arrival time and showed up which is most important.

Steve P.

Been using this company for many years - they always answer the phone and provide timely service - over the years they've replaced a hot water heater, installed a washer, installed a toilet, added a new hose bib - highly recommended

Alison T.

Ridge Plumbing came highly recommended by a top realtor and a very successful business owner in Fannin County. I am so very glad I took their advice and called Ridge for the replacement of an old galvanized water pressure valve that finally gave up the ghost. From the initial phone call to the estimate process to the completion of the work, everyone at Ridge was professional, VERY courteous, super knowledgeable, efficient and VERY patient. Not only did Tony, the responding technician, answer all of my questions, but he was able to come out the very next day after I sat on the estimate over night to consider it. I certainly did not expect such prompt service...I was expecting that my delay in accepting the estimate would put the job at least a week out. Call it a fluke, good scheduling, commitment to service or whatever, but I was absolutely ecstatic that within three hours of my call for an appointment to complete the repair, I had water pressure restored by a quality job and Tony shaking my hand and thanking me for my business. After having MANY bad and frustrating experiences with several home repair companies in North Georgia, Ridge Plumbing proved to me that there are still professionals out there that stand by their word, stand behind their work and are not out to just take money and run. Thank you to Ridge for renewing my faith in contractors and mankind in general. You will ALWAYS have my business!

Susan R.

Very Pleased with this company, our plummer was Tony and he was wonderful. Even calling back a couple days after work was done to check on things. Highly recommend

Chad L.

I've only selected 1 star because Yelp requires you to select a star. This plumber performed my """"rough in"""" on my new home and refused to finish the job. After hiring another plumber, I had to pay extra to fix the terrible work this company performed. The the hot and cold lines in the entire house were swapped and a drain not covered. The drywall had to be torn down to chase a toilet line that was hooked up with hot water. When testing the lines a different drain was not connected at all and spewed water everywhere. If your looking for quality plumbing, a company to stand by their work, and finish the job they start, I'm afraid you should look elsewhere.

Me Y.

Called and they came the next day. They were on time. They called to say they were on the way. The man was super nice. He identified the problem with my leaking shower drain immediately and had it fixed in about 15 minutes. Cost $95. The day before Dependable Plumbing came. They were late. They didn't call. Told me to TRY and fix it would be $350 and to replace it would be $650. THANK YOU RIDGE PLUMBING for saving me hundreds of dollars.