Ridge Plumbing

Susan R.

Very Pleased with this company, our plummer was Tony and he was wonderful. Even calling back a couple days after work was done to check on things. Highly recommend

Chad L.

I've only selected 1 star because Yelp requires you to select a star. This plumber performed my """"rough in"""" on my new home and refused to finish the job. After hiring another plumber, I had to pay extra to fix the terrible work this company performed. The the hot and cold lines in the entire house were swapped and a drain not covered. The drywall had to be torn down to chase a toilet line that was hooked up with hot water. When testing the lines a different drain was not connected at all and spewed water everywhere. If your looking for quality plumbing, a company to stand by their work, and finish the job they start, I'm afraid you should look elsewhere.

Me Y.

Called and they came the next day. They were on time. They called to say they were on the way. The man was super nice. He identified the problem with my leaking shower drain immediately and had it fixed in about 15 minutes. Cost $95. The day before Dependable Plumbing came. They were late. They didn't call. Told me to TRY and fix it would be $350 and to replace it would be $650. THANK YOU RIDGE PLUMBING for saving me hundreds of dollars.

Dave W.

This is the company that my builder (John Soave, JFS, Inc.) contracted with to do the plumbing for my new house. It started out bad and got worse. Here a a few of the issues: 1. They failed to hook the drain pipes to my septic system. They just buried the pipe without making the connection. The company that installed my septic tank discovered this and fixed it for me. 2. They installed the radon pipe at the wrong depth so that it had to be removed and reinstalled before the cement contractor could pour the basement floor. Although this did not cause a permanent problem, it did cause a building delay. 3. A drain pipe that was supposed to come up through the basement floor into an interior wall was put in the wrong place. It came up through the floor about a foot from the wall. This required breaking a hole through the floor to move the drain and now I have a really ugly patch in my floor. They didn't even try to make this look good. 4. They neglected to install the shower fixtures in one of the bathrooms. By the time I finally got them to come back to install it, they said they no longer had the fixtures so they charged me to replace them. 5. They installed the sediment filter on the wrong location. Later they charged me to move it. 6. Outside hose bibs are practically useless because the water volume is too low. They provide only about 75% of the MINIMUM required by the plumbing code. When I asked them to fix it, Mike said """"let me think about it"""". This is not exactly the response I was looking for. 7. When the first cold weather came, both of my hose bibs froze. Apparently Ridge Plumbing does not care about the section of the building code that says they must be protected from freezing. Most plumbers would have used frost-proof fittings. 8. My hose bibs do not have the anti-siphon devices that are required by the building code. My wife reminded me that this is not the first bad experience we have had with Ridge Plumbing. In our previous home I discovered water coming out of the ceiling in the basement below the dishwasher. I shut off the water to the dishwasher and called Ridge Plumbing. I gave them the make and model of the dishwasher and asked if they could fix it. They said they would send a man out. When the guy arrived he pulled out the dishwasher (without removing the screws that were holding it in place). Within a few minutes he located a drain hose that was split. He said that he could not fix it because he did not have the required part. He left without putting the dishwasher back but after charging me $84 for doing nothing but scratching my cabinets. I ordered a new hose from Amazon and fixed it myself. On the positive side, the workers were usually pleasant and nice to have around.

Joe B.

These folks are 100 % professional. You can't b.s me. I'm a New Yorker and we don't trust anybody. These guys are sharp honest and know their trade. They have very unfair reviews and I honestly think its their competiton Joe Butler Cooperhill Tn

Jerri N.

We have a cabin rental company with 40 cabins in Ellijay, GA. Ridge Plumbing has always been: Prompt, a pleasure to work with, and the have always gotten in right the first time. They are our go-to company for all our plumbing needs.

Jennifer F.

Stay away! Came out 12/16 to re-attach my kitchen sink. The guy they sent didn't do it right and the sink fell back out Christmas Eve. Called back the Monday after Christmas and they sent someone different out on Tuesday. After spending hours cleaning the caulk off the sink and installing brackets, he had to leave to take care of other customers and didn't have the adhesive. He was scheduled to return at 9am Wednesday. At 8:30am, their office called to say he wouldn't be booming back that they didn't know how to install kitchen sinks. When asked about a refund, the lady said she wasn't sure. We haven't had a kitchen sink. These people are liars and half-baked. Stay away (unless having a kitchen sink isn't important to you)

Robert F.

Basic water heater installation was a bad experience, including burst water pipe (happened right after plumbers left the first time), resulting in soaked carpeting; plumbers returned to fix pipe, but then reversed the hot and cold pipe connections on water heater; then a """"senior"""" technician came to assess the situation, left saying he wasn't sure the hot and cold connections were right!! WHAT!!! Guess he didn't care enough to make sure! I contacted the office with my concerns about the connections, was told that on a short """"low boy"""" water heater like mine, the hot and cold connections could be reversed with no problem, it was a """"non-issue""""!! WHAT?? (During this experience, I am learning a lot about water heaters on the internet.) I did not insist that Ridge come back, but contacted a master plumber, who came out, immediately saw the hot/cold connections were wrong and corrected the problem. This cost me an additional $100. I got the feeling that Ridge just wanted to get me out of their hair, since they realized I would probably never call again. To Ridge's credit, they did contact a carpet cleaning company to clean the carpet.

Jeanine S.

Ridge Plumbing has come to the rescue for me several times, most recently this morning. I left a message yesterday that my hot water heater wasn't working, and it was repaired by a little after noon today. The cost of the repair was reasonable.

Jennifer J.

I have used Ridge Plumbing before in an emergency and was wanting new toilets installed, so I was checking the internet for their number and saw this negative review. I must say that I was quite shocked and had to write one of my own. I never give 5 stars, especially not for anything that falls under a construction category because there are so many variables, but they deserve it. Calling a plumber is a very daunting task and during an emergency it is even worse. My husband was out of one morning when I heard a loud pop and then gushing sound in our basement. We did not have a connection with a plumber and had not been living in the house for very long. I called my husband to see what he wanted to do about the situation. I had shut things off, but the basement was already flooded with boiling water. My husband checked the internet called Ridge Plumbing and a couple of others. Ridge plumbing was the only one professional enough to have someone answer the phone when you call. They said they could come right out. I am always nervous when a stranger walks into my house, accesses the situation (in this case it was bad) and has the ability to charge me anything they want to fix something that is destroying my most costly investment by the minute. I have been taken advantage of in an emergency so many times before, so I just braced myself. Mike arrived very quickly, especially since we live on a mountain many miles from town. He was very professional, had everything he needed in the truck and was finished very quickly. I was shocked when I received the bill. Something he could have charged a over a thousand dollars for just because of the dire situation we were in was nominal. Not only does the company do good work, they are also fair and good people. This negative review sounds like it is coming from a typical hot head that wants everything for nothing. This is a small town where everyone talks. If this company truly had a reputation for sub-standard work and price gouging, they would have been out of business after only a few jobs. Keep up the good work!