Ridge Plumbing

Tammy B.

Once again Blake and Bob save the day. Toilet install was stalled because the original flange was installed incorrectly and broken by the original builder. Called Shane at 4 today and he sent them out immediately. Good value, great work. I wouldn't use anyone else!

Catherine N.

We had a problem with our toilet that was very slow going down. We had an appointment for a service tech to come out. The window they gave us was 11am to 1pm. Of course we stayed home. At 1:30 no call no show. We called and the girl said he will come between 2 and 3. Asked her """"are you sure'? She said well let me connect you to him. The phone rang and we were put on a call back list. We understand that jobs can run over and people run into issues that were unexpected but when someone misses an appointment and does not even call to update you on the situation, we lose faith in doing business with that company. We then cancelled our appointment and would not call them again. It is a shame because we try to always support local businesses.

Marilyn H.

Bob installed my new dishwasher and did a great job. He was professional and courteous, communicated well, and left the area clean. I would definitely recommend this company!

Brent M.

Ridge Plumbing has done several repair jobs for me and consistently gives good quality at a fair price. Caleb has been out to the house for the last two repairs and is great to work with. Ridge Plumbing will continue to be my """"go-to"""" plumbers.

John H.

Called them for a leak outside. They arrived sooner than promised and had the problem fixed quickly and for a fair price. Highly recommended.

Lorraine H.

We had a leak under one of the master bath sinks. Dakota had to figure out how to remove the pesky cabinet drawers that had baffled my husband and I then saw out a bottom panel before he could fix the leak. He also reversed a faucet that a previous handyman had installed backwards. Additionally, Dakota left no mess behind which has been a huge problem in the past with other repairmen. Ridge Plumbing was fantastic, from beginning to end. Two """"happy campers"""" here...

Skip W.

On time, professional, courteous, reasonable prices. So glad to have a good plumber!

Kay T.

I am only giving 1star because there is no option for awarding negative stars. If Yelp offered that rating system I'd give these people a negative 5 stars. We purchased a house in October of 2020 and Ridge Plumbing had been called to the house several times for issues that the previous owners had before we purchased the home. Many plumbing issues showed up on our extensive pre-purchase inspection and Ridge plumbing sent Tony out to fix ALL the issues. So with a """"clean bill of health"""" and an assurance that everything had been fixed we went ahead with the purchase. The first night in the home the same leaks occurred. Of course, we called Ridge Plumbing as they had signed off on everything being fixed and also had warranted the work that had been done before our closing. When we called the realtor who had represented the sellers he told us that the sellers were not at fault because they had employed Ridge Plumbing, who warranted their work, and that I needed to call Ridge again. Of course, they sent skilled Tony again, who named yet another problem, and after working once more he said it was fixed and charged us an arm and a leg for fixing the """"new problem"""". So, we expected that surely the leaks were fixed at that point. (Note that we had now paid them two times to come and fix a problem that was supposedly fixed prior to the closing on the house. And they always charge a lot, and since they called out a """"different"""" problem each time, they could charge us [each] time since the problem was """"new"""". Please don't think this is the end of the story...... fast forward to Thanksgiving and add 3 people to the number who were in the house, my children, for the holiday. On the day before Thanksgiving we were awakened in the night by my son who said the toilet upstairs was clogged. When I got up to see what was going on the floors I stepped on were sopping wet! You guessed it, low and behold we were in another plumbing nightmare!! Who do you think I called? You guessed it, Ridge Plumbing, since they guarantee their work! This time, after Tony showed up, a guy named Shane, the service manager, showed up. Within 20 minutes of his arrival he diagnosed the problem! In the drain line Ridge Plumbing discovered a SIX (6) FOOT SPAN OF SOLID GREASE!! Now, you're thinking that's great, they found the real issue! Now things would be better, right......and since they warranty their work there would be no charge as they had """"fixed the problem"""" now about 6 times, before and after the closing, charging us and the previous owners each time. (At this point we had owned this home less than a month.) Please don't assume that's the end of the story or that you know how it went... you don't. We were presented with another bill, this time it cost us $1800. Yes, that was the new bill we got from Ridge Plumbing. Not to mention the deductible we had to pay because the damage ended up costing about $70,000 to repair and we had to get our home owner's insurance involved. We lost everything that had just been bought to furnish the basement because the water went from the 3rd floor bathroom all the way to the basement. So walls were torn out on the main level and the floors on the main and terrace level were all torn out. It was a tragic loss all within less than a month of our purchase. I have never done business with such an untrustworthy company and I still cannot believe they charged us almost $2000 for something we had paid to have fixed twice and the previous owners had paid several times to fix as well. If you value service, trust, knowledge and dependability please don't call Ridge Plumbing!! I am now embarking on the tedious task of trying to recoup our losses and my first order of this business is to expose these people for who and what they are, untrustworthy, incompetent, shady and unapologetic for their failures (and what it cost us). Call anyone else in the business, but don't employ these crooks. Anything is better than what we encountered and I promise to do all that I possibly can to let John Q. Public know what they are in for should they decide to use this terrible company. By the way, I promised Ridge Plumbing that I'd do this too, and I am always good for my word. Use at your own risk, you have been warned!

Steven K.

This is my second time using Ridge plumbing and I am genuinely impressed. Caleb came out to evaluate my garbage disposal and found it had been leaking and needed to be replaced. He quickly went back to the office to get a new one, and within an hour everything was installed and working properly! What I appreciated most about Caleb is that he wore shoe covers in the house and was very personable and professional. Thank you!

Allan H.

Very professional and fast. Kept me informed of arrival time and showed up which is most important.