Riddell Plumbing

Daniel D.

Will definitely call on again. I was not a scheduled appointment for the day so my appointment was late in the day. Nick T. was great. He was personable and told me everything he was doing.

Angel G.

Setting up a schedule was fast and easy. Guys that came out were knowledgeable and answered all of my questions thoroughly. Had my bathroom drain unclogged and bathtub inspected. I was more than pleased with how professional they were and their labor pricing was great. Thanks again RP!

Tara W.

We had a massive leak in our bathroom and they came out right away. Brad Robinson and his team were very thorough and located the issue quickly. Brad was very knowledgeable about the plumbing, the house and what needed to be done. This is a big job with a big price tag and he took his time to explain everything which made us feel better about having the work done. I would highly recommend Brad Robinson and Riddell Plumbing.

Brad P.

These guys are a train wreck and don't stand behind their work. They plumbed my house ten years ago. Had issues during the process and they've come out several times (I've paid full rate) to fix clogged stacks and main lines. They came out 6 months ago to clear one of the 2nd story stacks. Did a horrible 1/2 job and had to come out again 1 week later. Now everything is backed up in the house. I called them and they said THEY DON'T HAVE A WARRANTY ON THEIR WORK. Also they wanted $325 per hour vs the industry average of $200 or less. Not to mention the guys they send out are apprentices at best. DON'T CALL THESE GUYS. Rip off and sh@tty work. No pun intended.

Catherine F.

Public Be Warned!! This company has ruined my elderly and very sick parents nice Dallas home! Since Riddell was hired by my family a few years ago the plumbing in the home has NEVER worked properly with toilets not flushing and severe leaks and water damage in the home! I came to Dallas with my children for Christmas. We arrived and found water leaking into the downstairs closets and into the second floor bathrooms, and water was profusely leaking from the upstairs toilets (Riddell very recently installed) to the bathroom from the freaking light fixtures! I immediately contacted the horrific plumbers and asked them to come to the home on a emergency basis. The woman who answered was very rude and could not even give me a time frame when the idiot plumbers would arrive! The Managers could not be bothered either. HOURS later the "technicians" arrived and I asked "what the hell was happening!" This technician said "I don't work for you!" And he left!!! This awful (want to be tech.)came back only after my sick mother called and begged the company to return to help with the flooding into the entire second floor! Riddell plumbers fixed nothing and left the home a complete disaster with only 1 working toilet, no showers, and a home full of children and elderly! We had to leave the home early so we could shower!!! Monday the "technicians" finally showed again and somehow talked my mother (who has cancer and dementia) Into calling the owner of Riddell pluming to apologize!!!! Again the technicians somehow convinced my mother to call the owner and apologize for my google/Facebook reviews! Does anyone realize how bad this is!!! The idiot plumbers are also charging for a water restoration company they should be paying for! This company is trying to convince my sick mother this was "a root problem!" No this is a severe company and employee problem who prey on the sick and elderly! Can't wait to see the outrageous bills these thieves charge my mom for problems they created and have blamed on "roots!!! " Please never ever call this company! They will ruin your home, the employees are rude, incompetent, and manipulating! Only contact them if you have an attorney who works in the family!!!

Rayna C.

I am so incredibly impressed with this company and with the technicians/plumbers they sent out. We had some sort of possible gas leak issue coming from around our fireplace and another plumbing company could not fix it, so we were referred to Riddell. My initial call to them and the appointment set up was easy and they were courteous and helpful. Then came time for the actual appointment. Robbie and Zack were our technicians/plumbers and they were very professional, knowledgable and personable! They were very thorough in their efforts to determine the problem, which they then fixed. They worked together very well as a team. We were worried that we were going to have to have LOTS of brick removed from our fireplace in order to fix a leak, but it turned out to be much easier to fix and no more brick had to come out. Robbie had my family's safety as his top priority and made sure to check all junctions at the fireplace, pressure test our entire house's gas system, and check for leaks in the attic. He explained everything as he went, including the science behind it, which was appreciated by me and totally thrilled my two homeschooled girls, for whom everything is a learning experience! I cannot recommend Riddell Plumbing enough, and these two guys deserve to be recognized by their employer for their excellent work and customer service. Thanks guys!

Benjamin E.

First visit they didn't fix everything because next day all drains were clogged again. Second visit, next day they made us a priority but if done thoroughly the first time there wouldn't of been a return visit. Not much respect for cleanliness, shoe booties not used.
On a positive note there was no charge, they fixed the problem and did get to the house before the end of day.
I would recommend them and use again but would suggest you are present and involved so you understand what they are doing to fix the problem. Make sure they use a scope when snaking.

Jay S.

Very professional and came same day. What they charged was very reasonable since they fixed our sink and toilet. Have used a number of plumbers over the years and would put them at the top of the list.

Kate M.

I was in a pinch, needing a plumber for a client, on a Friday-midday so I called Riddell. I haven't used them in years. "Robin" said that I was 30th on the wait-list for that day. I asked if she could fit me in on Saturday. She said "sure!" I was called 30 mins. before arrival time. "Cameron"+1 came with patience and problem solving. Helpful, efficient and professional. All points of contact were great and I will definitely use them again.

Diane B.

Never write reviews but do not recommend Riddell Plumbing. The customer service is awful - not responsive, not communicative, do not follow up when requested and they demand payment for extremely poor customer service and not superior work. It took me hounding them to follow through and after no calls and little communication received an email at 2pm saying a technician would "stop by" that same afternoon. No advance warning, details or heads up if that worked with schedule. The technicians did not seem informed or prepared for job in estimate, it was a 4 week process from quote to finish. They only discounted me a slap in the face $150 off for a $1300+ "job" that did not mirror the quality. Would not hire them. Much better plumbing services and quality of customer care out there.