Riddell Plumbing

Amber K.

This was the first time that I've had to call a plumber and it was a great experience! I came home to the sound of running water, but nothing was on....a pipe burst in the crawl space!! I had the city turn off my water until I could figure out who to call. I chose Riddell Plumbing for service due to good reviews, prices were close to the other I called and a nice customer service lady. They came out the next day (it was cheaper than emergency same day) and they fixed it in about an hour. They crawled in to the tight crawl space (only about a foot or so high) to get to the opposite side of the house where I heard the sound of running water. He found and fixed the problem in about in hour so thankfully it wasn't to expensive!! I will use them for my future needs but hopefully I will not require them soon! They put everything back like they found it and cleaned up after themselves.

David M.

Riddell Plumbing worked on my home about a year ago and repaired a frozen pipe that had broken. After freezing weather this past weekend, the pipe broke again at the same spot. I called Riddell and they came out the same day to inspect the issue and the following day brought a supervisor over and made a full and complete repair at no charge.

I can say that Riddell stands behind its work and I am extremely impressed with the way they handled this situation. They have my unqualified recommendation.

Michael M.

Excellent customer service. They came out after hours and made sure my plumbing emergency was addressed in the short term, while being able to save the long term work for a later time during regular hours (with regular rates). I won't hesitate to call Riddell again!!

Dina G.

I have been a customer for 17 years. I've used them for repairs, remodels and replacing hot water heaters. They have really gone down hill. Customer service is non existent. Michael who is charge of service should not be allowed to deal with customers as he hung up on me when I complained about the lack of communication when parts are going to be late or his men were not going to make their appointments. I called about a leaking tub faucet over a month ago. Sean couldn't even figure out how to get cartridge out to replace it. That cost me $75. I got a new faucet and Javier spent a few hours here and two trips to Home Depot. He got the old cartridge out but needed to order supply line connections for the new faucet. Maybe I could have saved on the new faucet if he came out first. It took over a week for the parts and another week for the appointment to replace it. When Javier didn't show up for appt time I called and they said he was running four hours behind. I would have called another company but they had the parts to my new faucet. He came the next day 30 minutes late. I hope my new faucet gets replaced. I will update this review and let you know. They have been working for almost an hour but the second plumber has spent most of that time in the truck looking for tools. Seems like Riddell is losing their touch. Time to find a new plumber.

Chuck M.

Could not be happier with the service I received yesterday from Riddell Plumbing. Had a broken pipe outside my house and they came over ASAP and fixed it in no time at all. Pricing was more than reasonable and the crew was polite, professional,and funny. Could not ask for better service.

B H.

I really have no way of knowing whether they did a good job They told me that the water heater I purchased from them had a poor quality part and my warranty ran out 3 months ago. They no longer use certain brands because of the issue. I would have no way of knowing whether this is true, however, knowing that they installed something of poor quality, even if they didn't know it at the time, it seems like they would want to help a regular customer and give us some kind of discount on the repair. I was then told that the replacement part is warranted forever. How does that happen? They did not provide me with the warranty statement however, nor did they leave the product information on the parts they purchased or produce the part they replaced which would have defined excellent service. I was disappointed. Maybe they just re-lit the pilot light? How would I know what they did up in our attic?

Harris K.

I wouldn't waste your time with these guys.
Called them over 3 weeks ago about some plumbing work and a bathroom remodel.
Was told I would be contacted by remodeling department. Still waiting !!

Melinda J.

Great Company. Very pleased with the way they handled my needs. I will be calling them in the future!

Cody M.

Was THRILLED that you were not only able to come out the same day but your were there by 2:00 and completed shortly there after. Also took care of replacing a faucet that was not on the original complaint as well.

Courtney W.

The guys did such a great job. We had has another plumbing company out earlier in the day and they completely screwed the pooch. Brad and his partner came out and worked so hard to get us all fixed up. It was a reasonable price and we're happy to have our home put back together.