Riddell Plumbing

Kate M.

I was in a pinch, needing a plumber for a client, on a Friday-midday so I called Riddell. I haven't used them in years. "Robin" said that I was 30th on the wait-list for that day. I asked if she could fit me in on Saturday. She said "sure!" I was called 30 mins. before arrival time. "Cameron"+1 came with patience and problem solving. Helpful, efficient and professional. All points of contact were great and I will definitely use them again.

Diane B.

Never write reviews but do not recommend Riddell Plumbing. The customer service is awful - not responsive, not communicative, do not follow up when requested and they demand payment for extremely poor customer service and not superior work. It took me hounding them to follow through and after no calls and little communication received an email at 2pm saying a technician would "stop by" that same afternoon. No advance warning, details or heads up if that worked with schedule. The technicians did not seem informed or prepared for job in estimate, it was a 4 week process from quote to finish. They only discounted me a slap in the face $150 off for a $1300+ "job" that did not mirror the quality. Would not hire them. Much better plumbing services and quality of customer care out there.

Taylor P.

I rarely write reviews but I felt compelled to write one for Riddell plumbing. As a custom homebuilder, a quality plumber is very important. Riddell has exceeded expectations, they are the best in the business. They handle complicated projects, client initiated change orders and unknowns that can happen on a job site with ease and professionalism. The quality of their work coupled with great communication on the back office makes it a no brainer. You get what you pay for, if you want it done right the first time hire Riddell plumbing.

Frank S.

Good work done right. Able to do difficult jobs that others can't. Andy was very helpful in scheduling the team. Thank you for a job well done.

Donna A.

Cody and his assistant arrived within the hour, as promised. They were courteous and professional.
The team cleaned up and had the clog removed in less than an hour.
Will use them again, if needed.

Jim P.

They called me ahead of time to confirm, and showed up on time. It was an easy install that took them an hour, but would have taken me more than a day and many trips to the hardware store. I will be very happy to call them again.

Mark S.

We recently used Riddell Plumbing to replace all the cast iron pipes under the house and the line running from the house to the main line at the street. Initially everything was good (except for a lack of communication to confirm the start date and arrival time). On the day the service was to start, the plumber showed up and pushed the work out 2 days. I was OK with this because I was promised he would bring 2 crews and everything would be completed in 1 day and wrapped up by the time our out of town guests were to arrive for the weekend.
The actual pipe replacement was completed in 1 day. What failed to happen was a coordination with the city regarding the permits and final inspection. The work was completed on a Wednesday and we did not have sign off from the inspector and the ditch in our front yard filled until the following Friday. The city inspector showed up several times during the time period but was unable to properly inspect because the crews were not ready for him. There was not only a lack of communication and coordination with the inspector but any communication with us was nonexistent. Every day I had to repeatedly call and text our plumber or his supervisor to try and find out what was going on. Even calling the main office was of no help. No one there would return my calls. When the ditch was finally filled in our yard, it was done horribly. The crew covered up one of my drainage boxes a and did not smooth out any of the dirt throughout the yard. My front yard looked like a BMX course.
The actual replacement of the pipes looks like a success but everything else about the experience has caused a lot of frustration and angst.

Jon P.

I had originally given them a negative review because of the actions of 1 plumbing crew member. Since that time I have been contacted by a manager and the owner. I was lead to believe that they do not offer guarantees for their work. Obviously, I was mistaken... not only did they seek me out to right any wrong I felt done to me by the crew member, but they also compensated me for expenses incurred. This company overall is honest and above board. I would give them another shot. Thanks Riddell!

Paula K.

We were very pleased with Riddell Plumbing. Brian S. and his helper were on time, professional and friendly. Brian installed a new water valve under our kitchen sink, so we could then have our new dishwasher installed. I would certainly use their services again.

Sharon W.

This company is great! I had another company coming to refinish both bathroom vanities and discovered the night before that the water cut-offs under the sinks were frozen and could not be turned off. This would have meant turning off the water to the whole house for a period of 4 days, which would have been very inconvenient! I called Riddell at 7 a.m. and they were able to send Brian out within 1-1/2 hr. He was able to replace the cut-offs in both bathrooms, including both toilets and remove the faucets and drains in both bathrooms for the vanity refinishing job all in 1-1/2 hr. He was amazing and did excellent work! I felt that their pricing was fair as well. Thank you Riddell Plumbing!