Rick's Plumbing Services

Marilee G.

Doing a kitchen remodel we had Rick's Plumbing come out and unhook the sink, garbage disposal, and dishwasher, everything worked before they unhooked it. Seemed okay at the time. Then when they came back to hook up the sink they busted the garbage disposal and we had to buy a new one, they just happened to have. Gave me an estimate to hook up the dishwasher later after the tile installation of $125. When they came back it was two other servicemen. They told my husband upfront it would be $275 to hook up the dishwasher. They spent two hours and added one new hose and charged us $350 for the hookup. They didn't even try it to make sure it worked. When my husband turned it on, water poured out. They had jacked up the door so it was crooked and wouldn't seal shut. After talking with my husband about the original quote of $125, he went to the office to talk to them. They wouldn't refund us anything or take responsibility for the broken dishwasher. They just said "sorry your dishwasher is busted." So now on top of the $350 we wasted on them, we now have to buy a new dishwasher and pay someone else to hook it up. I won't be calling Rick's Plumbing again.

C P.

I can't believe I didn't check these reviews before hiring Rick's Plumbing to do the plumbing for our new build, especially since I've always been one to check customer reviews. Thank God we didn't sign any contracts to compete the rest of the plumbing for our home. They came out to do the rough-in and after they finished the first day, I knew immediately upon seeing it that there was a major mistake. They had the island sink drain 6 feet off; basically the drain would have been sitting about 4 feet behind where our seats would have been at the island, in the middle of the room. Me... a female with ZERO knowledge of plumbing, noticed the mistake and not his "very experienced plumber with 15 years of experience"! After the owner being quite pissed that we called him out, he finally sent his "experienced plumber" out that confirmed the mistake. They never did a water test, so if any of the pipes leak under the foundation, we're screwed. We called this morning to see where they were, and he said they were busy with other jobs. Needless to say, my husband raised his voice a bit. Rick said in response, "I knew you were going to be a problem because you're from California". No Rick, we're going to be a problem because we hired you to do a job that you have not only left unfinished, but did an unprofessional job of the work you already started. Everybody we've encountered in Texas so far has been awesome and we haven't run into any discrimination because we're from California until Rick's Plumbing. We never told him we were from California, but apparently he noticed our license plates and judged us on that. Unfortunately, we also paid him before the job was complete and now he is refusing to complete the job. My next phone call and complaint letter will be to the Texas State Board of Plumbing Examiners.

Franklin R.

Had service done by Ricks. I had a coupon for 10% off that I forgot to give to service person. I called the next morning and the clerk said she would have to call me back. Waited 3 days called again. The same clerk said that she has not been able to get in contact with her supervisor ... apologized for not calling back. Waited 2 weeks .... NO CALL! Called and the same clerk said no. Poor follow-up, poor customer relations. Was $70 worth me telling everyone not to use them?
Also very expensive. Read other reviews .... same story!

Carson D.

Screwed a shower surround straight to the wood studs with no sheet rock behind it, very shoddy work. And charged an elderly sick man on oxygen $3000 to do it. I wouldn't recommend these guys to anyone.

Tom P.

my family member called rick to come out and put in a new faucet for my kitchen sink It started leaking and they refused to come back out and honor there workmen ship. So do not use them they do shoty work thwy are crap

Leslie M.

Great company exceptional service received today , Randy and Stacy got our problems taken care of quickly and affordably we definately recommend there services!

Amelia D.

They got to my home very quickly and had my water leak fixed without destroying my yard in a timely manner! They made me feel like a top priority! The price was very affordable!

Herb L.

Excellent company highly recommend their services they were prompt they came the same day I knew what it was going to cost before work was started and he was a very professional representative of their company highly recommend

Cindy F.

Prompt service on a pretty big job of replacing some of my plumbing under the house (pier and beam). Plumber was skilled and gave different options of how the repair could be done. Plumbing work is not cheap, and I think this was fairly reasonable. I would have given 4 stars if costs had been itemized. Will call them again when needed.

Jim B.

My name is JimmyB, CEO if Jim's Custom Homes, Inc.

Rick's Plumbing was highly recommended to me by a another Custom Home Builder and my concrete sub-contractor. I tried them out and lo and behold they passed my test with fly colors!

After my trouble shooting call to Rick's Plumbing I first was surprised to have a very knowledgeable and helpful lady who was as friendly as anyone could be.

Just a few days ago Shawn, one of Rick's Plumbing's very experienced plumbers was sent to fix a disposal leaking problem per my request at my home in Burleson, Texas. Rick blessed me and my wife by sending a very experienced and professional plumber named Shawn. He had a super personality, was easy to talk to, and was in and out before I was through telling him what the problem was!

Super plumber that had a knack for covering up his predecessor plumber that might have cause the problem during the disposal installation by not locking in the very top connection that attaches the disposal to the sink drain. It does my heard well to know that there are others around that take-up for others rather than just fix the problem and take at others expense.

Didn't happen in this case and please inform Rick, if Rick, doesn't read these reviews that Shawn in his honesty explained the truth of the problem and went... out of his way... to show my wife and me the problem. Seriously, Shawn must be one of your best all around plumbers because his personality stands out and also his professionalism in handling your customers. His experience in plumbing is evident by observation and talking to him concerning residential and commercial codes and engineering buildings. It is seldom when we find someone such as Shane who appears to be able to do it all but you have a person on your staff that I believe is a leader and appears to be a good example for younger plumbers!

Rick's company had also fixed another problem for me awhile back and my wife and I were very impressed with their knowledge and abilities.

Please inform Rick to make sure that he takes time to recognize his wonderful staff and their professionalism because of his staff that answers the calls, performs Rick's office work and his highly skilled plumbers; I have adopted your company and have put you folks on the bid list.

Thanks again for your help and be aware that in a week or so I will add your company to my web-site with my at Web-site www.jimscustomhomes.com --- email: [email protected]

Thanks for your help!


Jim Burns, CEO of

Storm Safe Rooms Manufacturing, a division of Jim's Custom Homes, Inc.
www.jimscustomhomes.com
817-447-7068
[email protected]