Rick’s Plumbing Service

Sean H.

We had an existing Navien boiler on-demand heating system in our basement Utility room that we discovered needed serious attention. Prior to our purchase of this home, this unit was badly installed and patched into the existing 70-year-old plumbing. We didn't know this until we were given a comprehensive and expert analysis by Scott McCoy and Jay Sullivan of Rick's Plumbing. They were able to show us in clear and understandable detail all the shortcomings and what was needed for an efficient heating system that would last for many years to come. They prepared a plan that covered a full 3-zone repipe using copper pipes, drilling new vent pipe holes to allow our Navien boiler to be lifted and correctly installed to the proper height, building 3/4"" solid core wood walls to mount everything to, and adding a magnetic particle filter to protect the Navien's delicate interior parts. They accomplished this in ONE DAY!  The difference is stunning, as you can see in the Before/After pictures, and we have already begun to experience an increase in the efficiency of our baseboard and radiator heating and getting a full tub of hot water. We knew that this would be an important capital improvement and we trusted them to do it right. And they came through.

Gerard C.

Outstanding Service, Knowledge and the ability to fix all of the DISASTERS!

Mary E.

Had work done 5 years ago. Bill was outrageous and company would not itemize it. Turns out subpar job was done. Pipes below kitchen sink leaking as the vertical pipe was several inches too short to stay inside the connecting pipe Which was covered by a plastic nut. Ruined the floor below the pipes. Plumber who fixed this mess called it a ""hack"" job. Owner did not return call to discuss. Would not use nor would I recommend Rick's Plumbing Service.

Justin K.

I reached out to Rick's to ask about my water heater since it was leaking. I was promptly contacted by Jay via text, and Jay asked to send pictures of the water heater and the surrounding area which I did. Jay immediately responded and let me know that it was in fact leaking, and that I needed a replacement.

Jay provided me with options and a plan of attack free of charge. He was very knowledgable and very accommodating to someone who technically gave him zero business. If my house wasn't so far away from Rick's I would 100% use them.

Thanks for all your help Jay!

Robyn G.

We had an issue over the weekend, Rick's was quick to respond, and polite and easy to work with. They had a tech out first thing Monday morning and quickly resolved the issue! Definitely recommend Ricks if you need a good plumbing service.

Tara F.

I needed urgent plumbing service when a pipe broke in the middle of the night and I had no idea where to start in finding a reputable and trustworthy plumber. A friend recommended Rick's Plumbing Service and they arrived first thing in the morning - no waiting! Jonathan was professional, courteous, informative about the process he was undertaking, and went the extra mile in every way (even emptying out the buckets of water that had filled throughout the last few hours). He was able to do exactly what was needed in a short amount of time and, in the end, he was able to do it with very limited disruption to my home - just two small holes under the sink that are hidden from view. I highly recommend Rick's Plumbing to anyone in the Milford/New Haven area who is in need of service, and Jonathan in particular! There is nothing better than a serviceman who fixes the problem and leaves the house looking like they were never even there in the first place!

Ted M.

I contacted RIck's Plumbing Service after a Google search for a leaking toilet. I suspected a worn out wax seal. I made an appointment for the following day. My technician Tarif was 10 minutes early, exteremly professional and highly competent. The problem was actually more complex because the flange had rusted and needed to be replaced as well. Tarif was well prepared with all the necessary parts and tools and completed the repairs in a timely fashion. It cost more than I was expecting but plumbers are expensive and this required additional time and parts so it was very reasonable. I would certainly recommend Rick's and plan to use them in the future if the need arises.

Anna T.

My experience with Ricks's Plumbing was very positive. It was easy to contact them. Juliet answered my questions and scheduled an appointment for the next day. She also called 30 minutes before the appointment to confirm. Justin came on time and replaced the kitchen faucet for us. He was very professional and polite.

Jim C.

This is quite a racket. They charge $75 for a ""service call"" in which all they do is write you a very expensive quote for the plumbing job. Their quote to replace a leaky outdoor spigot was $250. That is not a typo. You are forewarned.

Hannah S.

Mike from Rick's came as soon as he could, which was 7am in the morning the day after our clogged pipe. He was very thorough, professional and courteous. Took 2.5 hours trying to snake the pipe! In the end, Zach and another guy came back the following day to replace the pipes. That's super fast, given most plumbers would need to order parts and coordinate with a contractor to get the stuff installed. Thaat would usually take a week! Great job! Very happy! Oh yeah, and upon final review of the job, the worker asked Rick ""What should we do about payment. Rick said, ""we'll worry about that later, let's just finish the job."" I imagine they will bill me through the mail, but it was nice that the money wasn't the first concern!