Rick's Plumbing

Zhaldee S.

Yesterday our sewage pipe backed up and it rose up into our bath tub! We have never experienced anything like this so there was a sense of panic. It was absolutely disgusting! Rick was recommended to me by a friend who has seen his work. I was concerned this was going to be a huge mess. We just got our floors and carpets replaced. Rick sent his team. Two very professional, super re-assuring, hella nice dudes! I overheard them talk while assessing the issue and came up with a game plan. They were able to snake the pipe from outside, no mess inside, and cleaned the tub after it drained! Thank you. I highly recommend and will never call any one else when we have another s*****y situation! Rick's Plumbing is the s*** yo!!!

Diane R.

I gave Rick 1 star as when I first called him on Tuesday he came when he said he would. He cleaned out the sewer pipe so i could use the kitchen sink. I had a broken pipe outside that needed to be replaced. He told me what he had to do and would be back on Thursday for sure. He not only didn't show up as promised but never responded to my phone calls or texts. I've never heard from him. I finally called another plumber who gave superb service.

Roger K.

One of our two toilets (the only one my husband who is in a wheelchair could use) started leaking at the base. Tried another plumber who couldn't come out until September, asked him for a referral and he gave me Rick's phone number. I called and Rick answered. I explained the situation and Rick came over right after finishing another job. He and his technician were polite, professional and friendly. They quoted the cost upfront, which was reasonable, and did the work quickly. Our toilet is as good as new, if not better as they put in a better service line and bolts. I would highly recommend Rock's Plumbing to anyone.

Rowan B.

Warning.

I typically only review on Yelp to share great experiences. Sadly, I have to hold Rick and his team accountable for the terrible quality of work and service they provided me. I had to get a real plumber to redo much of the work and pass city inspection.

Let's start with the failed Alameda City inspection. While all my other contractors (two electricians, one gerneral contractor) were present at the inspection, Rick was chasing other dollars - he didn't show up. When I called asked him to come and fix the leak so it could pass, he refused. All my other contractors had to leave and come back after the issue was fixed - day wasted. (I asked Rick not to come back.)

I should have known better when he stopped communicating with me early on. In the run-up to the job, he only answered my call when I disguised my number. This told me that he only cares about one thing - new business.

He and his team of four young apprentices did a hatchet job on the exterior only my house while installing an on-demand heater unit.
The work one of his team didn't meet any kind of aesthetic standard you'd expect from professionals (see pictures). Rick saw this and suggested he improve the way it looked. His apprentice snapped back at Rick for telling him it was fine before walking off for a cigarette. The whole dramatic exchange happened in front of me. I couldn't believe it, but I was intrigued to see how Rick would handle it, figuring he would redo it himself. He never did.

I hate leaving bad reviews. I do. But I was vulnerable, not knowing what to expect and I feel like I made a huge mistake in hiring him and his team. I also feel obliged to share this so you can prevent yourself from having the same experience.

I will include some photos of the work and you guys can decide for yourself.

Paul S.

Rick was responsive, informative, and affordable. He did a great job I cannot recommend him enough.

Andrew E.

Rick and his great crew did a couple of jobs in my apartment in an 1892 Victorian in Alameda. Late last year he quickly identified and corrected improperly installed fittings on a gas stove. This week he replaced a failing toilet that was laboring with circa-1955 pipes and fittings.

He said he enjoys plumbing because of the constant variety he and his guys encounter in both old and new buildings. I can say that it was a pleasure and a relief having such solid pros in the apartment rescuing the fixtures.

Rick did the work for the house's management team at Cerda-Zein Realtors, an excellent Alameda-based company staffed with friendly and efficient professionals. Everyone I dealt with turned each repair process into a stress-free, pleasant experience.

Cynthia C.

Called several plumbers today, they either didn't answer or were booked through the weekend.

I received a referral for Rick's by another plumber and quickly found his number online. He answered even though he was on the job and deployed a technician in the time promised.

What was even more impressive was Anthony, who was polite, made sure the issue was resolved by testing several times and then had me confirm to ensure my satisfaction. He made sure not to drip on my floors and remembered a piece of the project was incomplete, really minor, but he made the effort to call to tie up his loose end.

Straightforward, reasonable pricing, excellent service and great workmanship. Personal checks only.

Mark C.

We were having serious water problems. I called and within an hour Rick and his crew were at the house. They identified the problem and fixed it in no time.

They all were very professional, curtious and respected our space, even helped clean up the mess caused by the problem.

Linda S.

The hot water in my bathroom sink would not shut off even after closing the valve under the sink. I called multiple plumbers no one was available. Finally called Rick and he was able to stop by within about 15 min between jobs and he and his assistants were to be able to get it fixed quickly. Thank you!

Josh M.

Called Rick in the morning about my busted water heater. He came over and took a look, gave me a price that was literally half of what some others had quoted, and returned later in the day with the new water heater. By dinner time, we had hot water, the old one was hauled away, and all was right in the world. Will definitely be calling Rick in the future for all my plumbing needs.