Richter Excavating & Plumbing

Casey B.

Update 09/26/20: I met with Lorenz today. He was on time and very professional. Unfortunately the work I was needing completed was beyond the scope of what they do, so he was respectful of everyone's time and let me know that promptly after seeing for himself what the issue was.

Update 09/24/20: I did receive a call from the same admin this morning. She did reference my posted review. I was able to schedule an appointment for this weekend.

Original 09/24/20: I would love to be able to give a firsthand account of their professionalism AND quality of work. In fact, I did reach out to them originally because their reviews on Google are overwhelmingly positive. Unfortunately, after two calls out to the business to request an assessment and estimate for a home I'm under contract to purchase, and being told twice I'd be called back with the field person's availability, I've not received a callback. I was told both times he would only be available evenings or weekends; I told the admin with whom I spoke that that's fine as I'm fairly flexible. Still, I explained on the second call I made that time is of the essence in my situation (inspection periods only last so long) so I asked that they either let me know promptly when he might be able to meet me, or just tell me he doesn't have time so I can reach out to someone else. Still nothing--and I was made to feel as if I was wasting the admin's time judging by her tone of voice and not saying ""goodbye"" before disconnecting the call. They may do good work, but if you're looking for responsiveness and professionalism, look elsewhere.