Rich's Rooter

Joseph A.

After not being able to use our bathroom for 4 days, we looked forward to Rich and his """"crew"""" being done and our bathroom being fixed. Nope. They left a mess and they replaced the guts of our toilet, which weren't broken prior to them coming out, with inferior product which we have to pay to replace as they wouldn't come fix it the same day they said everything was done. There was blood everywhere. Apparently, one of the workers cut themselves at some point and decided to leave their biohazard for me to clean up. They didn't communicate with us, they didn't do a good job, and they left a potentially dangerous substance in my house. Awful, awful company. They also used our hose, buckets, and tools rather than using their own. When they were finished, they cleaned up nothing, and they left 200 pounds of broken pipe in a garbage can we can't move. They also left our toilet on cheap plastic shims and did not communicate to the landlord that the tile needed to be replaced. The third day of their """"work"""" they said it would be finished and we came home to a sign on our toilet saying not to use it. That was the extent to the communication.