Rich's Plumbing Heating & Air Conditioning

Gail S.

I have used rich's Plumbing faithfully for three years in a row for the same issue. Had trouble with my furnace and heat wasn't going on and plumber came and charged $500.00. A year later same time same problem called them back figuring it would be under warranty. Of course the same plumber said it was something else even though it did the exact same thing. Charged me another $500.00. This past year the same problem and same plumber came and I said this isn't fair and am getting ripped off. Charged me another $130.00. I called rich himself and he told me he would refund the $130.00 to satisfy me. Well he never sent it. How awful that a local plumber in east brunswick would go back on his word. I called him and he said he changed his mind . I would definitely hope other people would not want this to happen to them. Unhappy customer in east brunswick

Robert G.

Called Rich's Plumbing the day before Mother's Day because our sewer line was backed up and I agreed to pay $550 plus tax which I thought was high but I needed to get it done. After a couple hours and creating a big mess I'm told the job is done and to call if I have any more issues. 4 days later the sewer was backed up again so I called them back in. After about an hour the technician and another big mess he tells me he can't open the line with the snake that I need to have it ""Water Jetted"" and says it's $1,300. So I say ""so you changed me $550 already and now you want another $1,300?"" He says yes. I told him to leave. I immediately called Drain King (I called them originally but he could not get to me for a couple days) and Drain King had the sewer lined cleared in less then 30 minutes using they snake, no water jet! Charge $250. I have called and emailed Rich's Plumbing asking for a refund with no response. Guess I'm going to have to take them to court.

Stuart S.

Update: I spoke with the owner (Rich) who was both intelligent and reasonable, He stood behind his work and we came to an agreement.
Yes, I would recommend Rich's plumbing.

Pat M.

Horrible. They unhooked our dishwasher without telling us not to use the sink until it was hooked back up and the entire downstairs flooded . We agreed to put the dishwasher back but didn't realize they unhooked the hose. That would have been good to know. Owner of rich's argued they did the work and that was all they were responsible for. but they don't stand behind any type of quality and I would not recommend $700 to replace a piece of pipe. Would have been happy to pay, as I understand trades men are with the $$ but there has to be some level of communication with homeowners. We don't know everything the trades men do.

Don M.

I had a bad leak in my bathroom on Sunday Afternoon and saw they are 24/7 to help so I called them. I got a woman on the phone and she said they will call 15-20 minutes. With every drop dripping all over my cabinet and panic mode set in trying to find someone. My wife was on the phone and called 4 places and not one called us back either. I recalled the number to them and told the woman I didn't hear back from anyone and is a emergency. She said she will let them know this is 2nd time I am calling and she will have someone call. No one called from 5:15PM since the last call. They are not reliable if they have 24/7 advertised.

Edgar F.

I had plumbing replaced shower head and handles for one of the apartments I own. I paid for one product that the plumber told me he would install. I left the apartment and came back when tenant advised me job was done. Cheaper handles were installed not the ones I paid for to be installed. Called company would not fixed the situation claimed ones I wanted installed were $1,200.00 and plumber would not have given to me at that price. BEWARE Scam artist!

I can assure anyone that I'm real customer that Rich's plumbing is attempting to threaten and discredit. The plumber's name was Marcel Marquin and still have my receipt and order no 37158.

Mar L.

Quoted me a price to snake my sewer line from the house to the street. They only snaked from the curb to the street, yet charged the same price. When I saw the invoice I questioned the price. They said that they fixed the problem. I felt ripped off. I would not use them again

Mark S.

DO NOT USE this plumbing service for any type of service , 6 - 22 - 18 needed service on main pipe in basement cause toilet was clogged , techs went to basement and supposedly cleaned main, they said done $ 240 6 - 23 called them back still same issue , tech came wanted to charge $200 to snake toilet when I told him it was main in basement , he didn't care what I was telling him he then said if it didn't work he needs to charge $525 to remove toilet and snake it , didn't wanna hear it's the main pipe in basement , i told him good bye , 6-25 called again same issue, they said $325 cause it wasn't under warranty ! , now if they had fixed it right the first time nobody would have to come back , this plumbing service doesn't care about who they rape , why try and charge 3 times for something they should've fixed right the first time !!!!!

Erik C.

So far, so good, I've dealt with them for 2 different issues and in both instances they arrived on time, and were polite and resolved the issues. In the first instance, I had a leaking pipe which leaked to a lower level of the house, the technician Gary identified the problem and fixed it within an hour. It's worth mentioning that they only do the plumbing, not the patch work. In the second instance, our central air conditioning was no cooling, and the technician fixed that within an hour as well. Both times we were given time slots for arrival and each time the person arrived promptly.

Tabassum S.

Stay away!! They are the biggest rip off in the market. Will never ever use them again. No integrity and very unprofessional.