Richco Plumbing & Drain

Kerri F.

How can you market 24/7 plumbing if you don't have availability for over a week? I highly doubt you have someone out there day and night and on weekends if I call at 430 and you have nothing for over a week.

Cyndi S.

Beware. My experience with Richco was less than pleasant. I called them for what I thought was a rooter issue and was offered two options: $375 to remove toilet and snake line or $450 to add an accessible cleanout and snake line which would make future issues more accessible. I agreed to the cleanout. Several hours later I was met by a ""salesman"" who told me I needed to replace my pipes and it would be $3,000. Further, they could start tomorrow and sign here now. I refused and told them I need to think about such an unexpected and expensive repair. They told me they tried to snake my line but it was so blocked that their snake broke and sure enough lying there was this thin snake part. I called them the next day and told Matt that I wanted the original option that I already paid for and that was the cleanout. He sent out a totally different crew to do this and this crew told me they still could not clear my lines. I called LA Hydrojet (who was referred by a contractor) and they told me the installed cleanout was in a ""T"" formation and their best equipment (the claw) could not access it properly. They also saw the so called broken snake left behind by Richco and told me it was not near sufficient to snake a clogged pipe. LA Hydrojet not only cleared the line for $125 but gave me a 90 warranty. I called Richco to complain about the cleanout that I had just paid $450 for and they told me ""it was done to code"". Hmmmm. Done to code? Not only will I investigate this code (which will cost be more money) but I will be sure that Richco Plumbing is exposed.

Joe W.

Had a kitchen sink stoppage and called Richco, they came out within 45 min and did an outstanding job. No mess and left it cleaner than they found it. I am a senior now but use to be a plumber so I knew exactly what needed to be done. They did that and more. Their pricing was more than fair and I highly recommend them for your plumbing needs.

Jolene G.

GET A SECOND OPINION... FOR SURE!!!! If I could give 0 star, I would. I have used this company 2ce on 2 separate issued and trusted their opinion and work they do. It was not until this week that I learned I was being hustled. After a minor issue, a camera inspection was done on my main line leading to our restrooms. I was told I have a hole over 12 inches long in the main pipe leading out to our street and that my pipe would collapse any day. We were given an estimate, indicating a ""nu flow liner"" needed to be installed ($5984) and a clean out need to be installed as well as a hydrojet cleaning ($2100). Over $8000 later, I was never once shown the video of the camera inspection nor photos proving the damage was this severe. My husband and I got a second, third and fourth opinion only to be sure that all would agree and with each inspection, we were shown the video of our pipe and saw that there were no cracks nor holes! We were told by each plumber that our pipes were in great condition. In the end, all we needed was a clean out installed and hydrojet cleaning... all done for $400!!!! THANK GOD WE DIDN'T TRUST RICHCO'S OPINION!

Lisa W.

Fast, friendly, quality service! Everyone was very friendly and professional! I will definitely be a repeat customer should the need arise.

D U.

New Year's Day with a household of family members and our toilet and shower backed up. Called Richco Plumbing and they sent technician Eric out within an hour. Eric was friendly, personable and worked quickly and efficiently. Great service! Highly recommend!

Lori A.

We had a flood in our home from a toilet connection that broke. We called richco and they came out immediately and fixed the problem and the cost was very reasonable. It was a holiday weekend and they didn't charge me extra! I've also used them for a complete home remodel for a design client and they always came on time and were very professional and reliable. I will never use another plumber besides Richco!

Noel C.

Used Richco a couple of years ago and recall a pleasant experience back then. So I called them to address issues at my rental: engle stop replacement under a toilet and regulator/valve replacement in the front yard. Robert came over, nice enough guy. First red flag was that he was pushing a whole toilet replacement. He said it was too old and I had to replace it. I asked if there was a crack, and what was specifically wrong with it. He said water was flowing over the top and there was moisture on the floor. I challenged him on what specifically was wrong and he couldn't/wouldn't tell me. He said he didn't want to take responsibility for breaking it. Ended up getting it repaired for almost nothing- vice the $425 he asked for replacing it. I do not trust them- didn't even leave a customer feedback form. Definitely get a second assessment/cost estimate with this/ these guys.

Sarah M.

After living in a new home for 12 years, our water pressure was slowly getting worse and worse. It was hard to tell if there was actually a problem or if it had always been as bad. A Google search revealed that ignoring this issue could lead to a big plumbing headache later down the line. At the recommendation of a friend, I contacted Richco Plumbing. A quick description of the problem and a plumber was over the next day. After confirming the issue, we were given a very reasonable quote for a fix. Daniel, the plumber, came back on Monday with the necessary parts and voila! Our water pressure is 100 times better! By fixing what seemed like a non-urgent issue, we resolved some other nagging issues like the dishwasher not fully cleaning the dishes and speeding up how fast water came out of the fridge.
We will definitely call Richo for all future plumbing issues! After Daniel had finished up fixing our water regulator, he noticed my mom struggling to build a shelf and he took the time to help her complete the shelf out of the kindness of his heart. Now that is great customer service!

Dane H.

I recently used Richco plumbing on a recommendation to replace my pool pump in Westlake Village. This experience could not have been better. From the professional tone that Allen used when i called late day for the service appointment (that he scheduled the very next day first thing in the morning) to the excellent job the onsite plumber (Robert) did. Wow, refreshing to find such a great plumbing company! I would hightly recommend this company. I have spoken to Rich the owner also and he was an absolute professional. I would highly recommend this company.