Richco Plumbing & Drain

Jon A.

Called Richco in the middle of the night cause I had water backed up into my bathroom. They answered quickly but couldn't get anyone out till the morning. George arrived in the morning and before even snaking my line was asking me how much I thought it would cost to replace my main. I had already explained this happened four years go with another plumber. Shows up, can't do the job, tried to sell me a 7k job and then the next plumber cleared it. He then said his supervisor would be by with the camera. I had actually only ordered the snake not the camera.

George didn't clear the line. Either his equipment wasn't good enough or he wasn't really interested in cleaning it. He also didn't use a splash shield or flow water through the lines. I told them I had air bnb guests who I had to pay to put elsewhere. And I needed it cleared in order to accommodate them. Over and over I said now is not the time to replace the main for me. They said it would take three days and permits. When I stated it is such a bother cause of my guests he said they could do it unpermitted. The supervisor at one point brought up doing in the next 24 hours ( no permit) . They were so set on this 7000 dollar estimate to dig two holes and lay 30 ft of pipe.

When they ran the camera, there was obstructions, but as soon as they hit something, he dropped the equipment and went outside to dig. I'm no professional but i realized after if you were dropping a camera all the way down that line, you would want to try seeing what the obstruction was, not just immediately go out and look for the upsell.

I told them I would have to go find other quotes as that seemed really high. They charged me for the snaking and camera even though they didn't clear it, but were just interested in selling me overpriced stuff.

I then called another plumber, Leo, from a recommendation off Facebook. Over the phone the guy sounded entirely confident he could fix it. He said if he didn't I wouldn't pay. He was at the house within the hour without a bit of worry. He had a helper and they did what looked like a proper snake. And he showed there is clearly an art and a work ethic to clearing a blockage. The noises that machine made.

This whole experience not only cost me hundreds of dollars of lost revenue from guests, but the guests ended up booking another hotel and paid twice as much for their stay, all because Richco employees were so adamant about upselling me on a main house line. And their quote was even 2500 more than another quote I got from another plumber btw.

I ended up calling to complain after the next plumber fixed the problem and told me about what other plumbers will do. All it was was a few roots in the lines that needed to be cleared. He suggested cleaning the line every other year as a preventative measure rather than digging it up and replacing it.

I called their number which is often an answering service. I got a call back from Eric who said that George shouldnt have even taken my payment if they didn't clear my line. So remember that if you book them. If they don't clear it, don't pay them. I asked him to void the check and send me a photo of it. Eric reassured me that the people in the office knew not to cash the check. Well, the check was cashed. So now I had to call back. Ended up wasting a bit of time with the answering service, then texted Eric. He eventually brought me a check to reimburse me for the 249 dollars they charged for doing nothing but trying to upsell me in a financially challenging time in my life. And cost me hundreds more on top.

I really had to Push it to get my refund though. And going by other recent reviews it seems this is the way they are doing business.

N W.

$250 for a single drain clearing! That is 3x more than any other plumbers in the area. Waste of a day waiting for them to come out. Tech gave the impression he really didn't care and didn't want to be working that day.

Jeff Z.

Giving these guys a big fat ZERO. I strongly believe that they tried to seriously upsell me. I had ""main line"" stoppage. Their proposal was to remove toilet, rip out main line, destroy floor. They said they could not get the snake through the line. I asked why they were not accessing through roof. I was told ""we do not do that anymore"". I halted work. Called competitor. Competitor snaked through the roof and solved the problem for reasonable fee.

Brianna W.

Extremely satisfied with this company. I called them at 730p because all my pipes backed up and we couldn't use anything. George responded to my house within an hour. Little did I know the access to my pipes was under my RV! I was so amazed George didn't skip a beat, when I went out to check on him he was underneath my RV snaking my pipes for me. I couldn't be more thankful for their prompt response, amazing customer services, as well as reasonable pricing! Thanks RichCO for saving the day!!! You made a horrible day so much better! You can ensure that your at the top of my call list!

B S.

We recently used Richco for a water heater decision. We researched companies and received 3 bids to replace our existing water heater. While all three companies seemed very fair and honest, Richco was the only company that truly did a pro/con comparison for us when trying to determine water heater replacement versus tankless water heater upgrade. They are listed on the Navien website as installers so they could have easily tried to talk us into a tankless water heater. We ended up replacing our existing water heater with the exact same brand and saving a few thousand dollars. The workers were on time, efficient and very professional both for the initial bid and when the work was completed.

Virginia A.

I am so happy with the work and service I received. Eric came over within 30 minutes and worked hard to repair our pipe without damaging the wall, which seemed like an impossible task. The GM was also so awesome when I approached him in the parking lot to explain my situation. I will always call them for any plumbing work I have.

John C.

Juan Partida, Richco Plumbing Technician, was a pleasure to have in my house while he used his plumbing expertise to fix plumbing problems and to explain his workmanship. Also, he was respectful and courteous.
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Alicia G.

The service we received from Richco Plumbing was top notch. After we called for assistance, they quickly helped us resolve our issue. The people who came to service our toilet were friendly and efficient. So appreciative of the quick and wonderful help we did receive. I would highly recommend this company for any plumbing needs.

Matt C.

Plumber came out in order to put a camera down our house pipes, as we thought that they were old and needed to be inspected. The plumber could not fit the camera in the pipes and tried snaking it. The snake got stuck and now whenever we try to do laundry or use the kitchen sink we water goes everywhere in the garage and we get dirt back up in the kitchen sink. Richco has yet to send a plumber back to fix the issue. This was not happening before he tried snaking the pipes and we are now forced to seek out new plumbers who can do the job right. I would advise to steer clear of Richo Plumbing. Their prices aren't cheap either.

Jammer F.

Plumber told me he couldn't fix the pilot light on my water heater without either replacing the entire gas control valve ($500) which would take a week to order OR by selling me an entire new water heater ($1200). I smelled bullshit.

Another plumber from a different organization was called and said the first plumber from ritchco never even replaced the thermocouple. The ritchco plumber told me he did and it didn't work that's why we needed a new control valve or whole new water heater. Plumber number 2 replaced the thermocouple and the water heater fired up. 15 minutes $170.

Ritchco plumbing is crooked. Call somebody (anybody) else. If I could not give any stars (or negative stars) I would