Richard's Plumbing and Sewer

Lisa P.

Terrible! Sold me a brand new $850 dryer that does not turn on and they will NOT swap it out. I was told to have it serviced under the warranty. I continue to be inconvenienced as now I have to find a ""certified Speed Queen"" tech. She didnt even assist by finding one for me! Absurd!
Hope they go out of business.

G H.

Owner/manager sold HE washer to my 75yr husband. He also bought a matching Samsung dryer.
He shopped alone as I have been ill, and a friend recommended Richards as a place that would help with the decisions.
The woman did not explain how HE washers are not the same as the machines we have all known for years. The machine makes most of the choices for you even though the selector indicates you can choose water temp and wash cycle.
It was 3 weeks after delivery until I was able to use the machine (damn cancer) and did only three loads that did not come clean.
The problem is that when we complained, the woman Gina became defensive, sarcastic and rude to the point of hanging up on me, claiming she explained everything clearly, and accused that if my husband did not know about clothes washers, he should not have shopped alone!
The owner, Gina's husband does not take calls from customers!
Their store Richards sells used reconditioned machines, so it is possible they could take it back without too much of a loss.
You would like to think that a family operation could be helpful and compassionate...
Our shopping at their store supports the lifestyle they have become accustomed to.
Other sites show positive reviews as all went well.
Just do not have a problem or complaint with your purchase with these people!

Niki M.

DO NOT USE THIS COMPANY!!! I used this company for appliance repair in my home several times and never had a problem. The owner mentioned that they were doing plumbing so when I needed my main line snaked out, I called them. They quoted me $165 to snake the main line. I requested repeatedly that they snake both towards the street and towards my house as we have tree roots that tend to grow through the lines. They ran the snake towards the street once, 45 feet and refused to do anything else. The two men then came into my bathroom and ran the water in my tub for 10 minutes. I thought they were flushing the lines but didn't know for sure as they told me NOTHING. Without my knowledge they decided to pull apart my sink, which at the time was draining. After 20 minutes, they asked my elderly mother to gain access under my home to get to the drain lines. At this point we realized that they were attempting to do work that we didn't authorize, and were padding the bill so we asked them to stop what they were doing. Again we explained that all we needed was to have the main line snaked towards the street and towards our house. They then told us that they could not ""fix our problem"" until they broke up the concrete in our utility room and did approx. $6000 worth of work. We asked them to leave. They charged us $227 and for some reason they didn't have any receipts (that would possibly state what their guarantee for work would be) and used a piece of lined paper to write out the amount. After they left, I found that my tub was pulled apart. The drain access was sitting in the tub and the screw was on the floor. They ruined my stark white bath towel by wiping a black and orange oily substance on it. They also caused my bathroom sink to plug completely. We called the company to complain that they did not do the job requested and left us in worse shape than before the visit. They gave us a $40 refund. I was still not able to do laundry because the drain in my utility room was plugged. I called the company after a week to let them know that the tub drain was backing up again. I figured I would give them a chance to correctly do the work a second time. They told me to ""call someone else."" They offer no warranty or guarantee for the work they (don't) do. I called the company that I normally use (the owner was out of town at the time that I used Richard's Appliance and Plumbing) and he did the job properly. Don't use this company! They are rude, they refuse to do the work you request they do and they will try to talk you into expensive, unnecessary work. I paid twice to have the job done properly and because of the treatment I received by their customer service manager, I will never use that company again!

Jeff G.

They use bait and switch for repair prices. Avoid this company. They do not give the price before as they must look at the unit but when they arrive the industry standard is already set. Using this method their labor rate is about $1000 per hour. Stay away from them!!!! They were here about 5 mins and charged me #100 fopr labot.