Richard M Dodaro Plumbing

Kerry P.

I've used Rich Dodaro for several jobs at 3 of my properties over the past 6 years. He's a little gruff sometimes but a very competent plumber. He's always been responsive and prompt, even in emergencies. He's even given me free parts when I had small issues I could handle myself (handy because he lives a few blocks from me.) He and his crew work fast and his prices have always been reasonable. I'm a retired construction estimator and former trades contractor myself so I appreciate a professional like Rich.

I admit I am puzzled by some of these negative reviews, including at least one by somebody who lives in another state. There are other Dodaro Plumbing companies so I wonder if they have posted a review of someone else.

James J.

Rich is very responsive and a professional no frills plumber . we would call him again. He is very fair and responsible.

Rebecca C.

Our water tank relief valve was leaking. Richard replaced the expansion tank and added a regulator to our water system. However, when relief valve began to leak a month later again and I called for repairs he was incredibly rude and insisted it was not his fault. When we hired a big name plumber they were shocked he had not also replaced the relief valve and set the expansion tank water pressure to not match the house water pressure. The relief valve he did not replace was totally rusted and corroded.

Liz G.

I have used Rich for over 15 years and he is the best. Honest, reliable, knows old houses and is very professional. I wouldn't use anyone else !

Ryan W.

my organization dealt with this gentleman in the past and I am thankful to have not dealt with him on a personal level. He is completely unprofessional and verbally abusive. please look elsewhere.

Gary B.

Called Rich at 2pm. They were at my house at 3:30. Replaced wax ring under the toilet. Left my house at 4: 15. Could not have asked for a more efficent plumber. Fantastic job. I would give them 10 stars if they were available.

Meghan T.

I can say that I've never been so verbally abused by anyone I have let into my home before.

We got an appointment fairly quickly, which was a plus. We had a few non-emergency type issues. Two people came first, a man and woman. On time. Super nice. Both wearing masks. They went right to the sink and told me Rich would be there soon. Unfortunately, our sink is a bit irregular, so they didn't have a part they needed. We made a little small talk while we waited for Rich to see what he wanted to do.

From the moment he entered our home (maskless), he was wound up/aggressive. He was very loud--even though he knew my partner was working (a therapist on the phone in the adjacent room). He started belittling the workers who were already there. It was embarrassing and I felt so bad that I almost said something then. I tried to explain the plumbing issues, but he kept talking over me and then getting it wrong when relaying it back. It was all very odd.

Then, we go to the basement to inspect a pump that's been in my house since we moved here two years ago, thinking it may be the cause of an issue upstairs. We were checking a few things--turning the water on and off, etc.--and he tells me it's broken. That it's been broken all this time. I had no idea! So I was asking questions trying to figure it all out: Can it be repaired? Is this why the knocking in the pipes? Should I just get a new one?

He explodes. Screaming, practically: ""I don't know why it's broken! I'm not a magician! What do you want from me?""

I was just trying to understand what was going on. But I could barely get another word in. Finally I said: ""I'm just trying to figure out why you're yelling at me.""

He stormed up my basement stairs, still yelling. He packed up his two employees, nearly yanking them out of the bathroom, telling me he fixed my sink for free and we're not going to be able to work together because I'll just ask him ""why"" something isn't working. It was the most bizarre experience... I was pretty shaken at the time. Ones home should be a safe and sacred place, you know? I just hope no one else has to go through this.

I can't speak to the quality of his work, because we didn't get that far.

To note: I posted this on Nextdoor, a neighborhood online forum, because I wanted to warn others. To my amazement, the post received a ton of responses by others who had similar interactions. I also got about 8-10 private messages from others sharing their bad experience. They were too afraid to post it publicly. Of course, there were a few neighbors that stuck up for him and believe him to be great, so I imagine he doesn't treat every like this.

Jean S.

Rich is an experienced, highly skilled, and fair-minded owner. He gets the job done professionally and correctly every time. So easy to work with, courteous and reasonably priced. His work is stellar and Rich is a fabulous plumber and person. We use no one else!

Mimi P.

I've used Dodaro for over a decade, both at my place and at a couple of rentals. He's super reliable, great at what he does, and has a problem solving attitude -- like when a tenant's toilet stopped working, but the tenant was a nurse working night shift and didn't want to wake up to let him in, he said to just leave it unlocked, he'd come over and do the work, and he'd lock it on his way out. And that's what happened, tenant very happy. So I completely do not recognize Rich from some of the reviews here. He's been consistently great for us, for years and years.

Scott C.

My 80+ year old mother needed help as her toilet exploded leaving water damage and fire hazards in 2 floors of the house. She hadd given Dodaro business in the past and called him for help. Rich Dodaro went into a verbally abusive diatribe over the phone about calling him at 6pm on a Sunday when his dinner was on the stove. It was pathetic to listen to. He is lucky he was not on the phone with me. He is verbally abusive. Can you imagine literally yelling at an 80+ yr old woman who needs help? Stay away from this man.