Richard Laughlin Plumbing

Bo J.

I have used them for years and the guys are the nicest guys you've ever met. However, I have recently decided to move on after discovering that a chronic leak that Richard had been called about numerous times had not been addressed properly and I am now dealing with mold growth. In addition I am being informed by a contractor that my water heater closet plumbing had been installed in a grossly negligent manner and is unsafe. This was NOT installed by Richard's people but they have certainly worked on these pipes many times and never mentioned how unsafe it was in there. They will address a specific issue and provide very temporary solutions. And Richard's fees are not cheap.

Vahan M.

I'm very happy with the service and support I've received from Richard Laughlin Plumbing. Three years ago the igniter on my Noritz water heater went bad so I contacted them. They replaced the igniter and performed a full service. Just recently I noticed steam coming out of the vents of the same water heater. Deon came out for an inspection and told me the main coil had a leak and needed to be replaced. The unit was 11 years old but the factory warranty was good for 10 years. Deon told me that he would call and speak with Noritz and see if they can make an exception and provide a replacement under warranty even though the warranty had expired. Otherwise I would be forced to buy a brand new unit and spend thousands. He was able to get Noritz to approve the replacement under warranty and I was only charged for the installation. When I received my bill in the mail, I even had a discount applied!

These guys go above and beyond and I have been recommending them to all my friends and family.

Glory B.

This review is months overdue. The ignitor on our Noritz tankless water heater was out, so I called a nearby plumbing company on Noritz's ""certified"" technician list in our area for repair. The plumber who came out tried to pull the wool over my eyes by stating that he had to take the water heater off of the premises to clean & repair it & could return it to me in 2 days for a large fee.

My family owns a reputable plumbing business in Orange County & said that there is absolutely no reason that the water heater could not be repaired on the premises. I went back to Noritz's certified repair list & found Richard Laughlin & even though he was not located in my immediate area & it was the end of the working day, Richard arranged for one of his plumbers to drive to my home 16 miles away & repair it. The friendly and skilled plumber repaired & cleaned the water heater within minutes for a reasonable price & voila! We were back in business with hot water. THIS company gives the service one would expect from a ""certified technician"" and then some!

Richard even followed up with a phone call the next day to make sure that the repair had been handled well. This type of customer service from L.A. plumbing businesses is hard to come by these days! I highly recommend Richard & his team.

Marc C.

These guys are fast, efficient, courteous, and knowledgeable about a variety of plumbing issues. They are very good with Tankless heaters and carry parts that are needed for repairs. I would recommend them to anyone needing Tankless water heater repair or installation.

David F.

Laughlin Plumbing has been my Plumbing personally and professionally in my dental office for over 25 years. As the song goes they are Simply the Best. On time, extraordinary service, Great plumbers, courteous and totally knowledgeable and will work with you. They do not leave a mess for you to clean up they are so good that they could even take care of the leaks at the White House. Highly recommended, trustworthy , they can fix anything and no excuses they get the job done like you would do the job for yourself if you had the skill set.

Eric F.

love richard and his team! incredibly fast, professional. i can hit them up just a day in advance and have clean great work done with a bill i can pay with my phone. awesome!!!

Cathy C.

My brother recently used them and they were never on time and sometimes did not show up. When I received my bill I feel that they way overcharged me. I would definitely look elsewhere in the future and not recommend them.

Steve C.

I have had multiple experiences with this company and the pattern of poor communication, excessive billing and deplorable customer care leads me to this. On this last disappointing encounter, it took them over 2 months to follow up on a simple repair, even though they billed me upfront just to look at the job. After repeatedly chasing these guys down, and you can only ever reach their answering service, they finally completed the job and billed me again for material and labor. Materials and labor rates are premium and but customer service is an epic failure.

LO P.

After a few horrible experiences with Richard Laughlin's plumbing company, I will never use his services again - and would warn anyone else against it!

I asked him to come to my house to diagnose a problem with my toilet. He didn't say anything about a fee for this, so I assumed it was a free estimate. Once he got to my house he completely took apart my toilet (without asking me!!), then charged me a service fee out of nowhere - having never informed me there would be a charge for the diagnosis.

I am appalled by how unprofessional his business practices are. He had multiple opportunities to give me estimates for costs, but failed to do so. I didn't know about any of the service charges until I received a bill in the mail, with exorbitant costs for everything.

Steve M.

After reading all the yelp reviews, Laughlin Plumbing does not need another 5-star review, but here it goes... I've been using Richard for years now. His company is first rate: very ethical and reliable. I would recommend highly.