Richard Laughlin Plumbing

Vlad G.

We needed some advice and inspection to install a wall mounted toilet as our previous wall hung toilet leaked into the wall. Our house is undergoing restoration to dry and clean the leak so some of the drywall was removed and the previous toilet already removed by a previous plumber.
The tech that came did absolutely nothing and ended up charging my wife $250, just for a pointless visit when all of the above should have been explained. All we needed was an estimate to install the wall hung toilet. They finally gave us an absolutely ridiculous estimate of $3500 to install the toilet. This is after we had framing done by someone else.
So basically they charged $250 (took $25 off) for something that they could basically tell is over the phone, then give an absolutely ridiculous estimate. I'm sure they could find other ways to rip you off by doing nothing. Extremely unprofessional and poor communication.
We've worked with other plumbers and they do not charge for basic estimates without doing any work.

Justin R.

Great company and great company to work for . It's a family business and they have the absolute best technicians and plumbers you could ask for !

Waterdog B.

These guys are great. They have been servicing my residence and rentals for a decade. I trust them with all my properties.
Highly recommend.

Suzi W.

Richard Laughlin Plumbing is one of the best and fairest priced in LA. I am a property manager and this company is always my first go to on all my property needs. They are clean, all have masks and gloves, provide excellent service, have very detailed knowledge of all plumbing needs and are always cheaper than anyone else. I would highly recommend this company as they have never let me down over the last 5yrs I have worked with them. Try them and you will not regret it. They are excellent!

Shanon P.

We had a broken pipe and poor connection with waste leak, underneath our newly purchase home- as is status. Dion, Richards son and also a master plumber, took care of it the next day with a brand new pipe. Very reasonable, very courteous, and just one of the nicest people you'd meet.

Although our inspection report also stated a need for a new water pressure regulator, he inspected that and concluded that everything was in order just the way it was- another $400 saved, and a testament to the company's honesty. (It's *very* easy to just go with an inspectors official report; harder and takes more integrity to turn down additional work.)

Would recommend the Laughlin's every time.

Candice J.

5 stars all around! I have used this company several times and wouldn't use anyone else. They have always been extremely professional and prompt. The work and service is great. I would highly recommend Laughlin plumbing to my family and friends.

Pattie S.

Richard is an arrogant man who communicates poorly . Although his team did a fine job installing a tankless water heater , he was vague about the warrantee and directions on maintaining it. I just called them last week for a bid on a sprinkler plumbing leak and he had the nerve to send me a $150.00 bill for doing nothing but looking at the leak! He did not say upfront I would be charged for an estimate. And so far his 'estimates' have remained at $2500.00 for whatever project. I'm not paying that nor will I be using him again. Beware

Bo J.

I have used them for years and the guys are the nicest guys you've ever met. However, I have recently decided to move on after discovering that a chronic leak that Richard had been called about numerous times had not been addressed properly and I am now dealing with mold growth. In addition I am being informed by a contractor that my water heater closet plumbing had been installed in a grossly negligent manner and is unsafe. This was NOT installed by Richard's people but they have certainly worked on these pipes many times and never mentioned how unsafe it was in there. They will address a specific issue and provide very temporary solutions. And Richard's fees are not cheap.

Vahan M.

I'm very happy with the service and support I've received from Richard Laughlin Plumbing. Three years ago the igniter on my Noritz water heater went bad so I contacted them. They replaced the igniter and performed a full service. Just recently I noticed steam coming out of the vents of the same water heater. Deon came out for an inspection and told me the main coil had a leak and needed to be replaced. The unit was 11 years old but the factory warranty was good for 10 years. Deon told me that he would call and speak with Noritz and see if they can make an exception and provide a replacement under warranty even though the warranty had expired. Otherwise I would be forced to buy a brand new unit and spend thousands. He was able to get Noritz to approve the replacement under warranty and I was only charged for the installation. When I received my bill in the mail, I even had a discount applied!

These guys go above and beyond and I have been recommending them to all my friends and family.

Glory B.

This review is months overdue. The ignitor on our Noritz tankless water heater was out, so I called a nearby plumbing company on Noritz's ""certified"" technician list in our area for repair. The plumber who came out tried to pull the wool over my eyes by stating that he had to take the water heater off of the premises to clean & repair it & could return it to me in 2 days for a large fee.

My family owns a reputable plumbing business in Orange County & said that there is absolutely no reason that the water heater could not be repaired on the premises. I went back to Noritz's certified repair list & found Richard Laughlin & even though he was not located in my immediate area & it was the end of the working day, Richard arranged for one of his plumbers to drive to my home 16 miles away & repair it. The friendly and skilled plumber repaired & cleaned the water heater within minutes for a reasonable price & voila! We were back in business with hot water. THIS company gives the service one would expect from a ""certified technician"" and then some!

Richard even followed up with a phone call the next day to make sure that the repair had been handled well. This type of customer service from L.A. plumbing businesses is hard to come by these days! I highly recommend Richard & his team.