Richard Haviland

Richard H.

Hired to run a new sewer line, which obviously involved breaking the floor in basement etc.
Committed to job, started job, then bailed out, passing the job on to another plumber, leaving home with a week's delay in the work continuing.

Everyone likes an easy project which can pay as much as harder work--but don't commit to a a job until something better/easier comes along.

Talked the talk - then walked!

K M.

We love Richard and Brian! They have helped us time and time again - everything from bigger jobs like putting in a bathtub, to troubleshooting longstanding problems that no one else could fix, to coming to us at the last minute when we had a burst pipe and a flooded basement. Even when I was out of state and had to rely on them without physically being there - they were great. They are honest, reliable, responsive, reasonably priced and know everything. There isn't a problem they can't fix. It is rare to be able to trust someone so thoroughly - they treat our house as if it's theirs. Plus they are just really good people. Can't say enough good things.

Al A.

These guys are outstanding. They showed up when Richard said they would and fixed the leaky pipes under my kitchen sink very quickly. He charged a very fair price. I would not hesitate to use them for a bigger and more complicated job. It is not often that you see a tradesman who consistently gets five stars from all the customers who post, but now I understand how Richard and his brother have managed it.

Ronnie D.

Rich and Brian just installed a new hot water heater. They were prompt and courteous and had the job done in no time. Good service at a fair price from nice people. It doesn't get any better.

Kathy M.

Reliable, trustworthy and fair pricing!!!!!!!!!!! Where do you find that today? I needed a plumber, but had some bad experiences in the past, a friend told me about the plumbers she used in the past, she gave me Richard Haviland,s info. I contacted him and set up a meeting, he showed up on time, assessed the problem quickly, gave me a fair price. He and Brian were prompt, courteous and pleasant to work with. I would not hesitate to call Richard and Brian again for any plumbing problem.
Highly recommended.

Shawn D.

Professional, reliable, efficient, affordable, trustworthy, transparent, and friendly. What more could one ask for? Richard and Brian showed up on time, fixed two showers and a toilet in a half hour, explaining every step along the way with a smile, for a price below our expectations, with perfect results. They will be my first call for any plumbing needs in the future without hesitation. Highly recommended.

LJ C.

Having recently gut renovated a house in Brooklyn and subcontracted much of the work myself, I've run the spectrum of experience with contractors from great, to good to horrendous. Richard Haviland definitely falls into the great category, in fact it's been the best working experience to date. Richard and Brian were flexible and happy to work around our schedules. Both are incredibly hard working, ensuring the work was finished even if it meant working later into the day. They were contentious, took pride in their work, not to mention they're a friendly couple of guys to have around. Their prices were very competitive and in short, I wouldn't hesitate to recommend them to anyone looking for top notch plumbing work.

Unree P.

Richard and Brian always get the job done ""on time and under budget,"" so to speak. They are completely free of greed--they seem committed to completing their work as inexpensively as possible. They show up reliably 100% of the time. The best plumber experience I have ever had.

Edited to drop a star. I'm sorry to harm the average but I feel I have to: Now that I've called Richard a couple more times, I have to say he never actually got his hands wet at our home. He takes my call or text and even will come over ... then accepts no payment for his time and recommends someone else. Generous and kind but not what you expect when you contact a plumber. If his B team were 100% great that would be okay--they're decent, but south of four stars. Not sure what aspect of plumbing Richard actually does.

Becki F.

Richard and Brian are awesome. I have never had to hire a plumber on my own before, and I was really worried that I was going to get ripped off or screwed around if I chose the wrong people. Luckily these guys are definitely the right ones to call: professional, reliable, friendly, fair, and affordable.

They quickly fixed the problem that I was having with my shower, despite the fact that it was a weird brand and the manufacturer was not exactly easy to deal with. Without their persistence and follow up with the company, this probably could have dragged out for weeks or months. They also kept in good communication with me between their two visits, so I didn't have to guess where they were in the process of obtaining the necessary part.

It is such a relief to know that there are true professionals out there like the Haviland brothers. I can't recommend them highly enough!

Bridget N.

More praise for Richard and Brian!

They fixed my leak quickly and efficiently; had excellent, frequent communication between visits; were willing to come on a weekend and after business hours to suit my schedule; and charged a fair price.