Rice Plumbing & Heating

Tom M.

I had recently swapped out gas lines from one tank to another not knowing I had disrupted service to my boiler .I tried two re boot and trouble shoot it my self but hit a wall ..I called rice and immediately the phone was answered on the 1st ring. they scheduled an appointment at my convenience ..they showed up on time and figured out the problem and explained to me where I fell short so that way in the future I could reboot it my self .they also took the time to explain to me how to properly maintain my boiler during the winter months..on top of all that the price was reasonable ..I am a general contractor down in the city and know good work and good workers when I see it .thanks guys

Jason L.

If you're looking for a plumbing outfit that does not stand behind its work, then Rice Plumbing is perfect for you. We had them install a line for outside spigot 2 yrs ago. Their warranty for work and parts is one year. Good thing planned obsolescence is part of their business model, because after two years the work they did and the parts they used caused a huge leak in our house. and yes, we drained the lines and no they didn't freeze! It felt great paying them twice for the same job. that said, although i love throwing money out the window for shitty work, i probably will go with someone else next time.

side note. when we all complain about why america is going to shit, look no further than the people we hire who are supposed to stand behind the work they do - probably the same folks you might overhear at a bbq saying how nobody works anymore and waving that american flag! is it really worth $370.00 to lose a customer for life? Rice Plumbing thinks so. Make that money!!! integrity and pride in their work? nope?

so definitely call these guys if you're looking for the above experience, love giving away money and hate detest good work that lasts.

Yasemin B.

These guys not only charged me an excessive price but they installed a combination unit that takes over a minute for hot water to come out of the pipes when I explicitly asked for something faster and was assured this would be the unit which justified the price tag. They even came to my house and agreed it was taking way too long. I've called repeatedly to address this over the last 2 months and have been ignored. Do not trust them.

Dipi S.

If you want a 3rd party phone service to work on your plumbing, call these guys.
Definitely won't recommend.

Michael B.

They opened up an office in Boiceville which is the location I called bcs I'm in Phoenicia. I had what I thought was a main clogged septic line, easily fixed with a snake. I called late at night, they are open 24/7. Samantha answered and she was willing to come right out but I decided it could hold off until the next day. She scheduled me for early afternoon and ..get this...they showed early afternoon !! Showing up on time or even the same day is practically unheard of out here. So I'm already impressed. From the way I described the problem , She had highly suggested that I open up the top to the septic tank so she could get a snake and or a camera in there to see the problem. Well it was no easy fix ..Turns out the outside pipe had been improperly installed one of the connections separated and rocks had entered and blocked it off. They were able to determine that with the camera. Samantha came the next morning, as scheduled,( my caretaker had already dug up the pipe ) and she put a new PVC down with a clean out access. Excellent work, Samantha is great!! 100% recommend them. I also had her look at my multiple heating systems which need cleaning and servicing so that'll be next on the schedule and then I should be good for the winter.

Jason M.

I would never recommend Rice plumbing for any new systems installations. They improperly installed a number of units into my household: no professional should install compressors sitting on the ground (come on guys).
Additionally, a central AC unit that we purchased and installed was low quality and temperamental. In my opinion they sell unreliable units.

Ivan C.

I recently moved to the area and needed plumbing done for a complete bathroom remodel. Rice provided a competitive estimate and came over a couple of times before the job started to help advise me, which was really helpful.

RJ was the lead technician on the job and he was respectful, hardworking, and personable. He was assisted by Dylan and Sam, both of who were equally as professional. The job was pretty involved and they stayed with me through the thick (I'd ordered the wrong part) and thin (they had to take a few weeks off due to COVID exposure).

The job wasn't without some bumps, and I'm glad I was around to oversee everything. The 5 stars is due to great customer service and a commitment to making sure I was happy with everything, even if it meant they had to come back after I'd signed off on the job, to make things right. Thank you Rice!

Tammy T.

Professional, courteous, knowledgeable. Immediate response and follow-up. Great team from office manager to on-site crew. Finding a plumber for an emergency was a bit scary, we are so glad we found Rice. They will be our go-to plumber in the future!

John F.

Rice plumbing is a very good company, but they don't have time to do small work. If you have a large job, or an emergency, they call you back. If it's a small non critical job, crickets. Even calling them a couple times, no call back.
Whether they are good or not, if they don't call you back unless it's a big enough job- I don't need them.

Michael C.

I've read the other reviews and I must say my experience was completely different. Every time I have called they have been super courteous. When repair was needed they were professional and quick. John is a good guy there and is always communicative and helpful. I wasn't even mad about the cost. I took a star away because it did take a follow up call or two for final completion but it wasn't that big of a deal to me.