RHP Mechanical Systems

George G.

Estimate good for 30 days?????? I got an estimate for my patio door replacement with a huge company and it was good for 1 year. Are you guys nuts and you're recommended by Costco?????

Satoko K.

We've had the company service our A/C and furnace twice a year since 2006 or thereabout. They've been consistently good about letting us know what's happening, and been reliable.
Recently, we had our water heater replaced as it was ancient but not malfunctioning yet. The new unit was installed much sooner than I expected, which came as a nice surprise. When the schedule changed (as the worker initially assigned to our case called in sick), Troy updated me with a new time another worker, Mark, would come instead etc. The permit process went smoothly too, with both Troy and Mark telling me what to expect. I am thankful that Troy followed through, checking everything was all right.

Kathy T.

We needed a new HVAC system so we got a few bids. RHP was recommended to us by Costco. I don't think Costco would trust just any contractor to represent them; this company has been around for over 50 years. When Troy arrived to bid our project, I immediately felt like he was part of our family. He's just a truly nice and friendly guy. RHP's bid wasn't the cheapest, nor the most expensive but I liked that Troy didn't try to sell us a more expensive model or try to get us to pay for unnecessary duct work. He sold us what we needed and nothing extra, we appreciated his honesty. The guys who showed up to install the system, Andy and Garrett, were also nice as can be and thoroughly explained what they were doing and why. They worked quickly and efficiently and cleaned up their work areas when they left. We couldn't be happier with their work, and the new furnace is working great! The weather is pretty cold right now, (January), so we haven't really had the chance to run the air conditioner but it cooled very nicely when they tested it. I highly recommend RHP if you need a new HVAC system. They're great!!

Daniel H.

Do not use this company whatsoever!!!! They installed a soft water system in my new home and it was defective from day one and four years later it still doesn't work! They want to charge me $125.00 an hour to keep coming out to fix something that can't be fixed!! I tried calling the manufacturer ECOWATER and they won't help me either. Do not purchase an ECOWATER ANYTHING because they don't stand by their products!!!!!

Marianne R.

If I could give 0 stars, I would. I paid almost $30k to have new furnace and HVAC installed in July of 2022. Adam Guber was my sales rep. He wanted me to purchase a maintenance agreement...I declined saying I'd get one later since it was brand new. He also told me that service for A/C and Furnace was Included free for the first year. I scheduled an appt. with Tina on Nov. 14 for service. It was scheduled for today between 12 and 3P. At 3:10 I called to see where the service person was. I was informed by Tina (after being put on hold 3x) that I had no appointment. Further conversation...she said it was cancelled, but didn't know by whom. Further conversation...Tina informed me that since I did not get the service agreement, she would need to charge me $160 and the Second visit would be free. I am livid!!! I spent most of my day waiting, got no phone call, no service person and the runaround by Tina!
I guess they got my 30k and no longer have interest in me as a customer. Buyer Beware!! My next call will be to Sierra Air!

Ann F.

I have used them since 2012 when they installed my furnace. Every 2 years I call and have maintenance done. In 2021 it was $115.00 today I was charged $187.50. Higher since the employee had to come down from the Lake. I understand travel time but I thought maybe they could had the tech come to service me then drive to Lake. Over 60% is a little hard to understand. Before you call them talk about travel time and off season rates. I will definitely look for another company that value repeat customers

Carol G.

I needed a total Heating and AC system replacement and went through the Costco incentive program. I couldn't be happier; The price was competitive. (everything these days is expensive) When I used my Costco charge card, the savings amounted to the cost of four new tires and two fun shopping trips to Costco.
Formerly Ray Heating, I've been using them since the area code was (702)!
1. Real people answer the phone
2. Old-fashioned customer service
3. Experienced and responsive technicians

Judi G.

We had an appt with the sales tech from RHP. When we made the appt we told them what we were looking for. The sales rep arrived and after tell him what we want he had No experience with it at all. Said he would ask someone else in the company but then said he just got a text message from one of his workers that he had to respond to. He proceeded to go sit in his truck and after 20 mins my hubby went out and asked him what was going on. His response was he was talking to another customer and would be with us shortly. Hubby said No appt is over you can leave.
Great way to treat a possible new customer!!

Kathy B.

This company should be avoided at all cost. They came to my neighbors house to fix his furnace when it was really cold. They said the could nor figure it putt but they did some little thing and hoped it worked. It cost $500 and did not work. Do we had them out again. This neighbor is a shut in so I went to talk to the technician. He had on bib overalls and looked extremely unprofessional. I told him I really hoped he could fix it this time since my neighbor had no heat. I left him to do his work. I went to the garage where he was working. He was o. The phone calling someone because he could not figure it out. His solution was to turn off the heat I. The main part of the house and see if the heat would go to the back. After a few minutes I felt heat I. The back do I went to tell him it was working. He was I. His van on the phone. I stood by his window waiting for him to acknowledge me. He did not even look at me. So I tapped on his window. He still would not look. So I tried his door and it was locked. Finally he came out and I told him it was working. He said ""good"". The next thing I noticed is that we was in his van driving off without a word. 2 days later it stopped working. So I called another company. They came in a uniform. They diagnosed the issue in minutes and had it fixed in a couple hours. It's still working. So stay away from RHP

M L.

I needed a new furnace put in as the one that came with the house was 20 years old now. Last thing I need is the furnace or blower for the AC to go out in the middle of winter or this heat wave we're having now. I saw this deal at Costco for 15% rebate to Costco from the total sale price. I called and got an estimate. The guy was very professional and emailed me a written estimate inc, the Costco rebate. This RHP works on some big commercial jobs as well as residential, and they have a real sense of quality and professionalism about the way the carry out the business and installations.

They are expensive though, compared to the other installers out there, but they really stand behind their work and the first 2 yearly maintenance visits are free. They had several high efficiency furnaces and the new one ran way better than what was in there before. My furnace is in the attic, so that was a pain in the you know what, but RHP handled it like they do this everyday.

I'd recommend RHP Mechanical, just try to get a Costco deal if you are purchasing a whole system, heating or AC. They replaced my water heater at the same time too .... wow, that made a difference!