Rhodes Heating Cooling Plumbing And Rooter

Travis B.

Wow, what a difference!, I've heard around town that Rhodes was under new management so a thought I'd give them a call when my heater went out. It was late so I thought I'd get a machine but I actually got a real human being and they were able to come within the hour and fix my heater , they arrived in a professional van, and a wore feet covers and masks the entire visit, were professional and courteous over all it was a great experience

Angie S.

I have been a customer of Rhodes Heating & Cooling for about 10 years. Lester was initially very attentive and very responsive to my needs. 6 years ago, he installed a new heat pump and air conditioning system for me. Again, he was very responsive, and did system checks annually. Last summer (2015), my thermostat quit working. I purchased a new one and planned on installing it myself. I left 2 voicemails within a few days, neither of which were returned. I ended up calling out another service to install it, only to find out that the reason I couldn't install it myself was because the wiring had been installed incorrectly when the new system was put in by Rhodes Heating & Cooling. That service call cost me an unnecessary $200. This spring, I called Lester for repairs on the system, as it wasn't working properly. I received no response to the voicemail that I left. A few weeks later, I sent him a message via his website, and he responded that he was no longer servicing my area, and that I would need to find another provider. I called a different company, and they determined that the issue was related to a part that was under the 10-year full parts warranty that was clearly indicated on my 6 year old heat pump/AC installation invoice. Since Lester was not returning my calls, I texted him, and I was explicitly told that he would not honor my warranty, which I had in writing, and which had 4 years of remaining life. This will cost me $500+ for the other company to repair because he actively chose to not honor the warranty that he put into place upon installation. I would not recommend doing business with Rhodes Heating & Cooling for any long term timeframe. Lester does not respond to phone calls/voice mails, and he does not honor the warranty that he promises upon installation.