Rhino Rooter

Laurie N.

I had David come out Feb. 24 and I still have not received a description of services or itemized invoice of the work and the charges, despite several emails and a text requesting one. And the prices were way more than I anticipated. In fact, I was floored when after he completed the service, he told me how much I owed him. I just moved here from Seattle and assumed that pricing would be about the same, or even less since in general, Seattle is a more expensive city than Pawtucket. Shame on me for not asking up front. I'll leave it at that and will not use Rhino again.

John N.

I needed a tub cleared and reached out to Rhino Rooter. It went perfectly! David was fast, responsive, courteous and professional. Great job and will definitely use them again!

Elena N.

Hired them to clear a blockage. Next morning we got a huge leak from the bathtub. Water went down to the basement from the second floor. The ceiling and wall in the kitchen got damaged. The Rhino Rooter Boston so called 'pro' broke a pipe and left without telling us. When we called him to make him to fix the issue, he told HE WOULD NOT COME, because he was busy with something else.

Caroline G.

I will admit that this review is not based on my personal experience with the company but that of my mother's who I trust wholeheartedly. I was just in charge of calling and setting up the appointment for getting the bathtub in our new house fixed. I called the company on Monday after being matched on homeadvisor and spoke to David who was both informative and accommodating during the call. We initially agreed to an appointment on Thursday, which I thought was great given our fix was not an emergency. 20 minutes later I called back to reschedule for Tuesday afternoon (my calling was happening on Monday the day before) and David again accommodated and agreed to a Tuesday afternoon appointment, knowing EXACTLY what we needed fixed. We agreed on a service and the respective price on the call. Tuesday afternoon Manny went to the house and met my mother. She was THRILLED with her experience working with Manny. She showed him the issue and immediately he calmed her nerves and assured her it wasn't as big a deal as someone else had told her. He went to work on our main drain finding where the clog was and fixing it on a timely basis. He even showed my mom where our pipes were and for future reference how to maintain the system. Needless to say she was happy with their interaction and fully satisfied with the resolution of our issue. Based on this experience, I hope we won't have to soon, but we will be calling on them in the future for our plumbing needs. Btw the price quoted was accurate, so no surprises on that end.

Thomas T.

On time, got the job done, and cleaned up after finishing the job! Hats off to Manny for coming in and doing a great job. Very professional and is a great asset to the company. I was very impressed with how he explained the work that needed to be done and got it done in a timely manner. The only negative I can say about the company is that they did not provide the pricing before starting the job. Otherwise I would definitely recommend to others!

M M.

David from Rhinorooter was initially helpful to us when we had a drain clog and water in the basement. Initially, he was prompt, nice and did a good job of cleaning the drain. However, at the time of payment, he convinced us that our sump pump also needed changing since water was still seeping in, and took a full amount of advance payment, promising that he would get the sump pump changed within that week. After multiple reminders, and fake reassurances from him that it would be done that week, and more than two months of stalling, the sump pump work is still not done while we continue to get rainwater into the house. I asked for my money back so I can hire someone who is more true to their word and more reliable. Not hiring him again.

Carol L.

After 3 plumbers tried to clear a clogged shower drain
And after the last plumber put 3 huge holes in my nicely painted dining room to gain access to pipes only to tell me I had to redo entire bathroom for $10K and replace old pipes
Finally, David comes to the rescue
He figured out the problem and fixed it and I don't have to redo entire bathroom! He saved the day
He is also on time
He calls first and he was a pleasure to work with and saved me a lot of money!
Highly recommended

Ashley F.

Ive been dealing with some plumbing issues with a rental, it can get pretty nasty. We had a main drain clog in our house (yippie!). We dealt with roter rooter in the past (I think thats what they are called) and its always been a terrible, nasty mess. We have a finished basement and I was worried about them coming in with a big ol' rusty snake dripping poo water all over the place. I was terrifies of actually getting it cleaned.

The owner was so courteous and cleaned up after himself so well, we never even knew he was here! He rolled in a very clean machine and took his time and not a splash of anything anywhere!

Rhino Rooter will be my go to place when we ever have any plumbing needs. Its nice to know that you have a trustworthy and reliable company to reach out to!

Erica H.

To begin with, when I called Rhino Rooter, I was simply looking for advice on this ""Hydroblasting"" that was being recommended to me by another company. Even though I was not necessarily looking to hire Rhino Rooter for any service, the owner, Dave Rocco, answered my call and immediately answered all of my questions regarding my situation without any reservation. He was patient and kind and clearly, very experienced and knowledgeable regarding sewer drain problems. After speaking with Dave, I realized that the other company I had been working with either did not know what they were doing or worse, they were deceptively trying to make extra money off of our situation by recommending an unnecessary and expensive service. So, I called Dave Rocco back and asked if he would give us a second opinion. Even though this call came late on a Wednesday evening, Dave booked us for the very next morning, wanting to come himself to make sure we got the best service. Not only did Dave arrive on time, but he immediately got to work, confidently using the drain access closest to the street, explaining that this would give him the most torque with the snake. He insisted that the camera was not necessary because in most cases, he could ""feel"" where the blockages were and how to address them. Clearly, if he is able to do this without a camera, he is experienced and skilled. Within an hour, he had addressed this so-called ""difficult"" blockage by using a larger blade on his snake. What was most impressive is that in addition to cleaning up his own work area, he cleaned up after the previous company, who had left our basement covered with sewer muck and removed tree roots. When I came downstairs to talk with Dave about what he did, I almost teared up seeing that he had cleaned up the entire mess. I had been anticipating a major cleanup after he left and this was truly such a gift. His work was professional and his customer service was exemplary. Most importantly, Rhino Rooter solved our problem (it's been several week with no issues), clearing the clogged drain pipe and only charged us $350. Obviously, this saved us from a considerably more expensive and possibly unsuccessful service. I'm so glad that I followed my instincts and researched before committing to this other company. I just wish I had called them first. Learn from our mistakes and call Rhino Rooter with any sewer drain problems.

Stephen W.

I called Dave at Rhino Rooter to unclog a blockage in main drain line. He arranged for tech to come to my house within 24 hours. Tech was polite and timely. It was all downhill from there. The tech snaked the main drain but was unable to unclog the blockage. The tech informed me that snake traveled all the way through the septic tank so ""there was no blockage."" Thus, the tech concluded, ""your septic tank is totally full."" Tech requested $290 check, not credit card, I thought this was odd but I wrote the check and requested a receipt. Tech indicated that he didn't have one but he would mail it to me. (Tech also fishing for complement because he left bathroom in the same neat condition that he found it (I told him ""that was expected""))

I contacted septic company on emergency basis and they arrived the following day. After cleaning septic tank, toilet would not flush, indicating that there was a drain blockage. The septic company accessed the drain through the septic tank, located and cleared the blockage, and the drain was free and clear. Septic company charged $450, which included the extra work of clearing blocked drain (not their job). In sum, Rhino's tech DID not feed the snake all the way through to Septic tank because the blockage prevented the snake from going that far. The blockage should have been cleared by Rhino for $290.

I called Dave from Rhino and informed him what happened. I asked him for partial reimbursement of $150 because his Tech was unable to fix problem AND his tech was incorrect about what was causing the blockage. Dave reluctantly agreed to reimburse me $150 out of $290. Weeks later, I never received the check so I called Dave again. Dave resorted to calling me names . . . but when I reminded him that HE AGREED to reimburse me $150, he claimed that he was on vacation and didn't have time to send me the check. One month later, I still have not received the check, prompting me to write this review.

Incompetent tech. Shady (only accepted check when website indicates credit card payment acceptable) . .. didn't provide invoice. Untrustworthy (promised reimbursement but it never came). Unprofessional (name-calling).

There are probably better choices out there.