RG Heating, Cooling & Plumbing

Billy S.

Our AC went out on Saturday morning and they sent over a technician a couple hours later (which I was very happy/surprised about). He then looked at the unit and immediately stated there was ""low voltage"" and we needed to replace the control board and their shop wasn't open until Monday morning. So on a VERY hot weekend we had no AC and our house got up to 85 degrees. On Monday afternoon another technician came to replace the control board but once looking at the unit he said it was only dirty and did not need the control board. He easily hooked up the hose and washed the unit out and it immediately started up. I would be careful with their feedback on your equipment and possibly get a second opinion. I understand they have been working long and hot days but if he would have preformed a simple assessment he would have noticed the issue and prevented us from a horribly hot weekend

Andrew G.

When your 30-year-old heater goes kaput and it's -6° out, you want to call someone who won't take advantage of you. Friends and others told me that was RG Heating, and I was not disappointed. They explained the difference between one stage and two stage furnace, I picked the more expensive to save energy overtime, cost was $6300. They turned it around in one day.

Nil K.

My latest experience with RG Heating definitely left a lot to be desired.
I called up for an issue with heating, contact them via UHP. They had to multiple times to resolve the issue, yet charged me the full maintenance price and the two trips!! I understand paying the maintenance as UHP won't cover that, but business model was ridiculous!
I paid the amount invoiced as UHP regretted they can't do much since nothing was broken, but they assured me will work with providers who are more upfront going forward.

Sharon M.

They replaced a heat pump in a very tight location. Technicians were courteous and knowledgeable. They went the extra mile to do some extra troubleshooting. Company is honest and stands by their word. Would not hesitate calling them again.

Christine W.

LEO did an amazing and professional job of installing a new air conditioning unit in our Raymond Rd condo. Good pricing and excellent service. Leo installed a new pad, leveled it, gave us thorough instructions after install on how to maintain the unit. Very very pleased. If you need a new a/c you can rely on this company. (Ps they all did take away of all refuse and old equipment.)
Chris & Jack W

Lynn A.

My water heater began to leak. I called RG just before closing, and there was someone at my door at 9:30 the following morning. The very knowledgeable technician diagnosed the problem, gave me information about its status (it needs replacing, but it's not an emergency) and sent information about its replacement within an hour of leaving my home. It's wonderful to be working with a company that leaves me feeling confident and well-served.

Cherise K.

RG Heating and Air conditioning was fast to respond, easy to work with, friendly, and efficient. I was able to get a consult the day of a installation within 2 days. The technician and estimator were both super friendly, willing to help, and ensured everything was working before collecting payment or closing the case. I really appreciated how genuine they all were and that their prices were very competitive.

Aaron B.

Our A/C went out on Friday and the weekend was the hottest most humid one so far this year. I called Friday around 4pm, we had a tech out here at 8am on Monday (we thought we could make it through the weekend - but we ended up staying at my in-laws instead because it was too hot for our 3 month old son). The tech was here on time - even a little early - and was very professional. We found out we'd need a new unit, and Brandon was able to get us on the schedule first thing on Tuesday morning. The installer (Stephen) was on time again (early), wore a mask the whole time even in our steamy house (which is incredibly important for us since we have an infant), got the install done before lunch-time, AND walked us through all of the questions we had regarding our new system. We will never go to another HVAC company for anything. RG has knocked it out of the park any time we have ever needed anything and they are incredible to work with. This kind of service is hard to find, but I am so thankful that we did.

Keep up the great work RG. You guys are life-savers!

Breanna N.

I recently needed to replace my complete HVAC system and couldn't be happier with the service and work performed by RG.

I had a few different companies come out to quote the new system for me and Brandon S. with RG was the only one that I felt like actually cared about what was best for me and my home. He was professional, explained things extremely well, and answered all of my questions. He did not just try to sell me the biggest and baddest system, instead he educated me so that I could make the right decision.

On the day of the install, Brandon H. and Brant showed up right on time. They were very friendly, worked efficiently and got everything installed and cleaned up. They thoroughly explained to me the ins and outs of my new system and any maintenance I need to do.

In the end, RG has great quality products, awesome service (shout out to Kelsey in the office for getting Brandon S. out the same day I called), and trustworthy professionals. On top of it all, they are a locally owned and operated small business!

Carrie M.

We were given a quote on the cost of a new furnace that included a discount of $400 and told that we could apply for financing. After the furnace was installed, we got a bill that did not reflect the discount. After calling and talking to the company, they reported that in the fine print, we wouldn't get the discount if we applied for the financing. First of all, we never received the document that had that in the fine print and second of all, even if we had gotten that document, it's probably just good business to mention that part to customers. Definitely disappointed when they didn't make it right and just offered to let us cancel our application for financing to get the discount...with a 2.5% charge for using a credit card. Would NOT recommend using this company for their poor communication skills.

I was contacted by the owner who apologized and offered a free cleaning/inspection in the future for the miscommunication.