Restore Tactics

Leah R.

We currently have major plumbing issues in all three of our bathrooms. The sink is deteriorating along with the faucets and mold has formed. We had another company come out (a vendor from our landlord's American Shield coverage) who came out and told us we'd need a total renovation of the sink. Lupe, w/ Restore Tactics came out, gave us a detailed description of the problems and will be able to fix it without major renovations as well as the other 2 bathroom sinks.

We have worked w/ this company before and they are very professional, courteous and most importantly very skilled at what they do! I HIGHLY recommend them!

Not only is plumbing their specialty but restoration/renovation. So if you need new floors, a door, etc., they can do both in house and at a reasonable price.

Also, Kudos to the very professional and courteous staff: Vanessa (office mgr), Lupe, Robert and Javier (plumbers) and Jesus and Jimmy (Restoration)

Sheryl S.

I am so elated that I found this company! They installed an automatic GAS SHUTOFF VALVE AND CLEANED THE DUCTS to our clothes dryer! They were unbelievably EFFICIENT, HARD WORKING AND MOST OF ALL KIND AND PROFESSIONAL! They finished the work an hour and 1/2 earlier than expected! A BIG SHOUT OUT TO : LUPE -ERIC AND JUAN-----they did such an amazing job that I will be calling them again for our plumbing issues ....these 3 men are THE BEST
Thank You Vanessa as well !!! I highly recommend
Restore Tactics....5 STARS ALL THE WAY !

Coach A.

NO ETHICS or INTEGRITY. Restore Tactics Inc AVOIDS warranty claims and is NON-RESPONSIVE.
I called Restore Tactics Inc, pulling the original invoice for installation of three new toilets and a flange stack. The initial repairs were completed and satisfactory.
The city installed ""smart"" meters and I received notification of continuous water flow. Researching this we discovered the toilet, previously replaced, was the cause.
I called and spoke to Vanessa. I was told to email a copy of the original invoice. I scanned the estimate, business card and original invoice and emailed the same on August 17, 2022 immediately following the telephone call. August 19, 2022 I sent a follow up email.
The emails contained requested documentation and my cell number for contact, which is also on the invoice.
August 24, 2022, I have yet to receive a return call or email response.
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NOTE: The original invoice and documentation specifies a three (3) year warranty. ****WE ARE WELL WITHIN THE THREE (3) YEARS!****
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Restore Tactics Inc does not honor their WRITTEN commitments.
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With water restrictions in place, the water companies providing notification of continuous water flow and threats of excessive fines, I immediately contacted Restore Tactics Inc. When we first had an issue they were responsive wanting their $1700 plus in work. Now that they have been paid their customer is MEANINGLESS.
Buyer Beware. DO NOT USE Restore Tactics Inc.

Joshua M.

Do not trust the good reviews. Most of them are the same people (employees, associates or family).

This group is full of thieves. They came and charged me for services they never completed. They also never finished the work. I had someone else come out and finish because they never respond. They now want more money, even after I paid them. They are trying to steal from the insurance company now. They charged me for storage and nothing was ever stored. This is by far the worst group of people and because they're out of state with a salon address, they hide from their clients. Don't trust them and don't work with them.

Gen K.

I don't normally write reviews, but I want to warn anyone that might be looking for contractors to look elsewhere. I first called them because of a slab leak in my kitchen. They were really prompt and took care of the issue the next day. They were much more expensive than other quotes, but assured me that a decent chunk was a deposit for the remediation equipment and I could bill it to insurance later. Spoilers, I lost count of how many times I asked for a receipt with the breakdown and still haven't seen it.

It all went downhill after the plumbing work. I kept them on for the demo and build back and it was by far the worst contractor experience I have ever had. They were incredibly unresponsive and would no-show more than they would show. When they did show up they would arrive very late and leave very early and then disappear again for weeks. Each day telling me they would be there they next day and then not responding. This went on nearly every day for a few months.

They managed to stretch a couple of weeks worth of work over 3 months, and they still have not finished but insurance paid them the full amount, so they've stopped responding to me. In addition, one of their sub-contractors used some of my tools and forgot and took them with him. I let the site supervisor know (who was great, by the way, but sadly not in charge of scheduling) and he asked me to let their main office know so they could remind people not to use customer's tools and also so they could replace it. I let them know expecting them to replace them but they didn't even offer and ignored that.

Overall, this was an unnecessarily stressful experience, I have a full time job that doesn't involve chasing them every day and lived in a construction zone for months instead of weeks. And, as I mentioned, they never finished the work. I would not recommend this company to anyone.

John L.

I called RT to clear the main sewer line - 4"" pipe. They told me that they intentionally do not use blades at the end of the snake. So they ""cleaned"" it with just a 5/8"" wire that they bent at the end. Water came down bc they made a hole in the roots' canopy, BUT DID NOT CUT THE ROOTS. When I inspected the drain with a sewer camera I have, the roots were still there. RT men were present and saw it but refused to clear it. The roots remain and sewer will clog in 2/3 weeks and they will demand payments for clearing it again. I am lucky I have a camera. Other people do not and when the water recedes, they think that the issue is resolved. In fact, nothing was fixed and it is a way to get paid again and again for the same job. It is a scam and should be reported. RT deceives people.

James W.

I once knew this business as Duran and Sons from 2013 and without much knowing they were not in 2020. The original contact number on D&S website no longer connected and yet the website was still up in running. After further searching, I was able to locate Restore Tactics and a brief explanation from Vanessa about how the original company has taken a new direction and merged with another gave way to its new title and image.

Still, with great service, their hourly rate is on the premium side, but they do get results done. They may specialize in insurance work, but they seem to be the same people as before.

Lisette P.

I had trouble with backed up water, called this company and the dispatcher was sweet and scheduled me right away, she also worked with my schedule. Anyhow, workers came in on time gave me a quote and I asked if they can get started at that moment and they did. Service was quick and smooth. I also wanted to add how friendlly and good spirited the workers were . I will definitely be recommending them to my family and friends . I hope that anyone who is looking for a plumber finds my review helpful.

Scott G.

After a week of rain found bubbles inside the walls in the front of my house. Found Restore Tactics thru HomeAdvisor. Kristian and his crew came the next day and assessed the situation and quickly got ""the ball rolling"". After addressing the water damage inside James and our Insurance Adjuster are working together to address the many problems that the rain caused. I am very pleased with their work to date and would recommend them to anyone needing quick, professional restoration.

M J.

I was referred to them by a friend's friend.
We had a water leak under the slab. I called them and spoke to James.
They showed up and finally found the leak. The tiles ahd to be removed and dig the slab. They replaced the section of the pipe and left after putting a few dehumidifiers.
I had to call them again because the pipe leaked. They came out and fixed it.
They had to remove almost all the tiles from the room and the adjacent entry way.
Then they poured concrete. The finishing was pathetic. It was very uneven with debris still there.
I called James and he promised that he will send his people soon. Never did. After that he stopped picking my phone calls. I left him many messages. Must have called him around 20 times. I called his office also many times. Finally the lady at the office said that James is an independent contractor and he don't work for Restore Tactics. That was not true because I found out that he is part owner of the company.
Per my insurance company they charged them arm and a leg.
Caution: Get everything in writing. Or you may face the same problem that we did.