Restoration Local

Matthew S.

Restoration Local was extremely professional and quick to respond to a burst pipe that flooded our basement. They worked directly with our insurance company, saving us time and money. Thank you to the Restoration Local contractors.

Katie F.

We obtained services from 33 mile radius for lead generated calls for water damage restoration in October of 2012. Now, February of 2013 we have cancelled our services due to improper billing, refusal to correct mistakes, inapt delivery of call logs & receipts prior to credit card charges & horrible customer service. We have filed an official complaint with the Better Business Bureau of Ohio (link) and advice any other restoration companies considering this company to choose alternate advertising venues. The details of our issues are outlined below.

According to the terms of their agreement we would receive call logs & email receipts after any lead generated calls and provide us 7 days to dispute the validity of any calls that we received. 4 months of service we received minimal calls, approx. 5-6, and we only received an email receipt for 1 call on 1-18-13. We never received any call logs for any calls until we requested them. During our quarterly manager's audit of company expenses we discovered that this company proceeded with charging our credit card, without providing the promised outlined call logs or receipts to allow us to dispute within the 7 day window.

The charge in question is for 10-26-12 for $275. This call was a mold call and should have been billed at their outlined rate of $50 per call. Upon contacting this merchant for reimbursement for the overcharge they refused to give it because of the 7 day window to dispute charges. However, our company never received notice of this charge to meet this 7 day deadline. Even if a manager had reviewed the credit card statement in the same billing cycle, we would still have not met the company's 7 day window, when they have not submitted proper documentation of the charge. When we disputed the charge and requested a refund of the $225 difference they refused. Once we threatened to report them, then they provided a ""supposed email"" they submitted. However, they email they submitted was sent in an editable format, showed no email address nor provided an official delivery receipt that the email was even sent. In addition to not submitting documentation, they also did not follow our written instructions of submitting all documents & billing statements to service@fetzcleaning.com, instead they submitted the single only receipt for another call to katie@fetzcleaning.com which is not the email address requested. This company has failed to provide proper documentation to substantiate their charges and has refused to compromise in this situation.