Restano Heating, Cooling & Plumbing

Jeff L.

I never write reviews but had to find the way to do it. I would not recommend this company. They well overcharged for a furnace blower and the time spent and they REFUSED to have an itemized list of where the money went. so the fee for coming out i have no idea if it was waived. Then they had to come back out 12 HOURS LATER because the vent was clogged and they should have checked in the first place. I don't mind being charged for the work but for $130 for a 10 minute task I can only assume is the cost for at least the hour to drive out as well which would not have been there if they finished the work in the first place.

Audra D.

We have been utilizing their service for a few years now, including the installation of our new boiler and an air conditioning unit. We have been very pleased with their service. They are easy to get a hold of, they answered our questions and are very professional and stand by their warranties...would definitely recommend them!

Robert L.

Called for furnace service Friday and went the entire weekend without heat so I could get the better service rate. When they came on Tuesday they replaced a single part R8184 G 4009, which retails for about $100. Easy access, quick replacement. Half hour of work including the troubleshooting. The valves happened to be closed and the gf who was at home didn't know, so he did have to come back (called him back within 10 mins). Total time from first arrival to second departure, 57 mins. Their business model is to knock off the $69 diagnostic fee if repairs are done. The tech said his computer was down so I'd have to call office for invoice. It had a single line with a generic description ""Replaced oil burner primary control"". They were unable to sufficiently explain to me how they got to their final fee of $507 other than ""we charge a flat rate"". I'll let you decide whether this was a fair price.

Palma J G.

We had an AC installed and couldn't be more pleased with the prompt courteous service from both the Staff and technicians. The technician practiced all COVID 19 protocols and managed to finish in a good period of time leaving a good part of the day to enjoy new AC.

D S.

I had my furnace installed last july. The installation was a nightmare. The young tech installed the switch upside down, left loose screws laying on ground underneath furnace (he apparently gave up on trying to screw them in), filter compartment was set up so ridiculously that you couldn't help from pulling/hitting the wires, my painted basement floor was all scratched up, he left leftover wire/dirt on the floor. When he told me he was finished, I walked over to the furnace to see if he would tell me anything about the furnace. He said nothing. I asked him where the switch was and to show me how to get the filter out since it was clearly impossible to do so. He didn't seem to be interested in installing this furnace properly. I'm only giving it 3 stars because when I called to have these things redone, the tech was very nice and apologized and chalked it up to 'young kids these days.' Also, this furnace doesn't sound quiet to me. If I have any future problems with this furnace, man am I going to be upset.

Ellie C.

Thank you so much, Michael J. Restano for the many years of renting from you. Your furnace and CENTRAL air conditioning is efficient all year round! Your success in life deserves recognition. RESTANO PLUMBING HEATING & COOLING is in your blood! It's hard to believe I've rented an apartment from you for over 8 years! Thank you for being an outstanding Landlord also!
God bless you and your family!

Nick P.

Used them for a long time, but never again. It took them all summer to put in an air conditioner because at the first visit it wasn't installed correctly. Once that was taken care of, the condenser was loud - metal on metal loud. It took a long time for that to be taken care of and it's still too loud. Never again.

Jayant R.

Stay AWAY from these guys! I had a pipe burst on Friday with the intense cold, and as a result, water all over the place - had to turn off the water main. My insurance agency recommended Restano and when I called they were closed/busy and I got sent to their answering service (on a Friday afternoon). I must have called at least 4-5 times and while the answering service was extremely nice and assured me that a technician would contact me soon, nobody ever called back. In my last message, I basically said that all I wanted to know was if I could expect someone to contact me before the end of the day and if they were too busy, to just let me know so that I could contact some other company. NO RESPONSE. Finally, 5 hours after my original call I gave up and contacted another company that I Googled up. They responded right away, sent someone home and my pipes were fixed and I had water back in a couple of hours. Meanwhile, it's now Sunday night and I STILL haven't heard back from Restano. If I could give them zero stars I would...

L S.

Furnace/AC installation 2010. Very courteous staff, answering service prompt reply. Their gold star membership worth every penny. bi annual check up of a/c, furnace, head of the line for emergency calls. Technicians professional, fair pricing.

Jason L.

Bought our home in 2013 and figured it's time to get things looked at. While the timeframe for an appointment was much longer than expected, the service from Brian today was great. He arrived early in the appointment window, showed respect to us and our home, and explained the dynamics of what was going on with our furnace and potential life expectancy and estimate to replace. There was no sales gimmicks or pressure, a simple quote with professionalism. Prices seem fair as well.