Restano Heating, Cooling & Plumbing

Jayant R.

Stay AWAY from these guys! I had a pipe burst on Friday with the intense cold, and as a result, water all over the place - had to turn off the water main. My insurance agency recommended Restano and when I called they were closed/busy and I got sent to their answering service (on a Friday afternoon). I must have called at least 4-5 times and while the answering service was extremely nice and assured me that a technician would contact me soon, nobody ever called back. In my last message, I basically said that all I wanted to know was if I could expect someone to contact me before the end of the day and if they were too busy, to just let me know so that I could contact some other company. NO RESPONSE. Finally, 5 hours after my original call I gave up and contacted another company that I Googled up. They responded right away, sent someone home and my pipes were fixed and I had water back in a couple of hours. Meanwhile, it's now Sunday night and I STILL haven't heard back from Restano. If I could give them zero stars I would...

L S.

Furnace/AC installation 2010. Very courteous staff, answering service prompt reply. Their gold star membership worth every penny. bi annual check up of a/c, furnace, head of the line for emergency calls. Technicians professional, fair pricing.

Jason L.

Bought our home in 2013 and figured it's time to get things looked at. While the timeframe for an appointment was much longer than expected, the service from Brian today was great. He arrived early in the appointment window, showed respect to us and our home, and explained the dynamics of what was going on with our furnace and potential life expectancy and estimate to replace. There was no sales gimmicks or pressure, a simple quote with professionalism. Prices seem fair as well.

Bill R.

Had restano out to fix my air conditioning. Mike Cinkan was the service tech he was rude and thought he was a know it all. They overchared my system had to another company to fix problem. Will never recomend

Rick W.

We had our HVAC installed by Restano in 2008; all new ducts and appliances. Restano has serviced the system since then. When we've had an issue with the system, Restano was thorough in making sure we got the most out of our warranty, and then some. The company does regular servicing for an annual fee that is reasonable. As with any contractor, you need to ask questions about the work. But, overall, the workers and the work have been great.

Lee H.

$69 free for an estimate that they don't tell you about upfront. Go to one of the other 1000 plumbers in the Pittsburgh area.

Rosemarie D.

We had a furnace installed three weeks ago with a promise of a rebate of 150.00 (which was applied) and a promise of a Duquesne Light rebate. The men that installed the furnace were great and professional. The problem is with the office staff. I have to date had to call four times to request my rebate form. The installers were to bring it the day of installation and Crystal did not give it to them, she said she forgot to give it them. Three phone calls later she still has not sent it. She lied and told me it was mailed. I live in same area of this company abs should have had it in two days. Still no rebate form. This was the reason we choose Restano. We had other offers but the rebates made it the best offer. Well not really, because they do not come through on their promises. Regret going with them. Do not believe what they promise

Andrew M.

I felt strong armed into paying for the work they did, they never asked me specifically if I wanted to pay $1500 for a motor which I saw online for $1000. They just put it in and told me I had to pay, when I called the service manager to complain they took a message and I never heard back. The technician stayed in my house for 30 minutes, and I feel like I paid $500 for that half an hour. They fixed the furnace and all, I just felt like I got ripped off in the end.

Pgh G.

I recommend avoiding this outfit. They extremely overcharge for their service. They don't install the make and model that they said they would install during the estimate. they don't install things properly. They did clean up after themselves and arrived on time which is the only good thing I can say.

Ace W.

CALL SOMEONE ELSE!! Our AC was out and with windows open it was 85 degrees. They advertise emergency service, and their tag was on our furnace. I was quoted $180 and hour, but after two sleepless night I agreed. He came out, reluctantly. He did fix the problem but he took 15 minutes to diagnose and replace a $30 run capacitor. He charged $322 and was a complete obnoxious jerk!