Residential Weatherization

E F.

We had two guys that showed up and did nothing major to weatherized the house. They changed a couple of lights and then told me that they would not weatherize the home because something was wrong. The two guys claimed (made up) that something was wrong with the water heater and the furnace, but did not say what the problem was; only that they could not weatherize the house? We asked if they are technicians on water heaters or furnaces and they did not answer the question. I informed them that PG&E had been to the house to turn on the pilot on the stove, water heater and the furnace/heater and never mentioned anything about any issues with the stove, water heater, furnace/heater; I believe that Residential Weatherization Inc. techs (if that is what they are) are making shit up as they go along. I would not be surprised if they submit bogus paper work to PG&E and then pocket the money that PG&E pays them for doing weatherizing on homes.

Leia H.

Forgive the long windedness of this review....This company is a joke!!
They don't give a flying **** about their customers. Worked with RWI for weatherizing my home for a Energy Program. The first issue started with the two guys that showed up. They changed out some lighting in the bathroom, weatherized the front door and then came the tests. The one guy, was all to eager to find anything wrong with my heater, water heater or oven. Once he was able to find or potentially make up an issue (with my water heater), which I am still unclear to what the issue is, He was like a child on Christmas morning, calling up my electrical company to come out to shut off my hot water that night. Mind you, explaining absolutely nothing about why they are shutting it off, no information about what the next steps would be once my water heater was turned off or what would be the steps to get it fixed. Finally after asking multiple questions and receiving no answers, his co-worker sort of explained what I could expect. Which was the absolute opposite of what happened. PG&E comes out, turns off the water, provides me with service paperwork. Next day, call RWI to follow up, since mind you, I still have received no concrete information on next steps. To find out the PG&E guy didn't enter his notes of the service call in the system, and supposedly RWI can't proceed until they notes are entered. I offer to scan and send over my copy of my service notice, I received and asked if there is any contact information they could provide so I can talk to someone at PG&E or Energy Program to get this resolved. I am told no, there is no escalation process and to give it two days and call back. No big deal. Call back two days later, still no notes. I offer to scan and send the service notice over again and again ask if there is someone else I can speak with from PG&E or the EAP. I'm told no, but send the paperwork it have. Sent those notes over to the reception person who tells me they are emailing their boss to escalate the issue. Hear nothing for the rest of week.

Call back the next week a few different days, still no notes, no movement on my repair and I am given a bunch of excuses that bosses were in meetings, people were on vacation, basically no-one did anything that week with my paperwork.

Now 3 weeks in, I call back, still no one has looked at my paperwork, I am told the ""BIG"" Boss was in the day I called, and it will again get escalated, which I had to insist and persist that someone get back to me that day.

Here's how they resolved it... they provided me with a PHONE NUMBER to call the Energy Assistance Program to follow up myself because supposedly they couldn't get any movement on the paperwork. Seriously a phone number?!!! 3 weeks and 7 calls later, and the best you can do is give me a phone number...wow thanks for that.... Pretty sure I asked for that 3 weeks ago...

Asked and received written confirmation with RWI that someone had actually called them and spoke to the EAP about my issue prior to my follow up call. Call the EAP to find out NO-ONE from RWI had contacted them, and my documents had never been forwarded.

Funny enough, they were not even aware of the issue. So RWI flat out lied and basically left me stranded without hot water for 3 weeks, to then give me a phone number (something that could have been resolved the first day I called)

Here's how I perceived the entire interaction, no-one from RWI management felt that following up on their customer's paperwork or reading an two sentence email was time worthy. No-one from RWI management cares an iota about the living conditions they leave their customers in. No-one from RWI management will do anything to help their customers, yet will string them along for weeks to then lob the responsibility over the fence for their customers to follow up on.

Then to add insult to injury, come to find out there is no guarantee the EAP will even fix my water heater or it could be months of a wait because I now have 3 weeks worth of people ahead of me. So now I am searching contractor to come out and fix my water heater which is going to cost me hundreds if not more. Something that would have been nice to know prior to RWI even coming out.

I feel badly for families who might not have the means to hire an additional contractor and are the mercy of companies like this. That could care less who they inconvenienced as long as they get paid. This entire experience with the company and their egregious display of indifference and lack empathy has been horrific.

Do yourself a solid, steer clear of this company and don't give them your business. You will be saving yourself the massive headache.

Steve W.

Had 2 gents show up to weatherize condo.
They did an excellent job; were communicative; knew what they were doing. Must also say the same for Patti....who you are calling!!!