Residential Plumbing

Jackie S.

My brand new dishwasher wouldn't drain. I tried all of the solutions online, watched some YouTube videos and got to ""it's time to call a plumber"". Appliance manufacturer talked me through all troubleshooting and said, there is nothing wrong with the dishwasher, a reputable plumber can fix this.

Based on the information on their website, I contacted Residential Plumbing Services. They came out less than 24 hours later. When Ken arrived, I told him my old dishwasher didn't drain either. He looked under my kitchen sink, turned the dishwasher on and off a few times, and in less than 3 minutes said ""looks like it's plumbed correctly"". I told him that I had gone through basic trouble shooting, reminded him that my old dishwasher didn't drain either (shouldn't that have been a clue the problem isn't the dishwasher???) and told him I read other possible causes online. He actually asked me what it said online! I read the possible causes to him. Things I don't have tools or expertise to fix myself, but that should have been familiar to a plumber. He was having none of it. ""We don't fix that, it looks like it's plumbed correctly."" Terrible experience and total waste of time.

Mark R.

I had the team replace 3 water heaters in my home. Of the 3, one wasn't working right after a couple months and we even lost all water in the faucets that are serviced from that one. We asked Residential to come back out and look. They charged me $200 to come out and only said that the water wasn't working and it was unrelated to their fix. They wanted to charge me more money to fix it. We had 0 issues with water pressure for years before they put in the water heater and the issue was directly related to the faucets connected to the new water heater, other faucets were fine. So I said I would wait until the owner of their company got back from vacation so I can talk to him. In few days, the water just started working in those faucets. Probably something related to them soldering the water lines because they had to rework the water lines to install the new tanks. So I called them back out again to look as the water heater wasn't working as hot as it could be and make sure everything ok. They charged me another $230 to come out and told me that it would be another $350 to fix it. What? So since I paid them thousands of dollars to install the units, then one stops working within a few months, they want to charge me in total with the visits almost another $1000 in total fees to fix it the way it was supposed to work in the first place? They do not guarantee their work and I am extremely upset that they are charging me all this money for something they clearly did. Never had issues ever in the house before until after they came. I'm considering small claims court.

Mary w.

My gas fireplace was not working I called Residential Plumbing in Naperville as they state they work with gas lines and the person answering the phone stated that it was within their expertise. They turned on the pilot light but could not fix the problem.
Said not sure how to fix it you should call a fireplace company. They still charged $139.00 $89 for showing up and $50.00 for their ""expertise"".
Owner refused to refund the $50 and said his employee might have been having a bad day,

Laura K.

We've used Residential Plumbing a few times now, most recently to install a new hot water heater. Manny did a great job and was very knowledgeable, explaining each step of the process and also being honest and upfront about cost and options.
You can schedule your appointment online which is very convenient, and then they will keep you informed of your status each step of the way via text and email.
I recommend their services to anyone in need of a great plumber!

Andrew C.

Ken came out for a same day estimate on 4 different things I needed done. He gave me a quick estimate for all 4 jobs, big and small. We set up an appt and Robby came out and did a great job on each. Estimate was fair and I appreciate supporting a small local business. I would recommend Residential Plumbing to anyone.

Amy R.

I am so happy with the service we received. We had an emergency water situation in our bathroom. I called before 8am, and they got back to me quickly and had Ken at our house a couple of hours later. Ken was very friendly and professional. He worked quickly and efficiently. We will definitely be calling the next time we need any plumbing services.

R B.

The name Residential Plumbing is perfect for this company. I recently moved into a home that needed lots of TLC. Nate came out towards the end of my ""updating"" and really helped me out. He replaced a bad front spigot/valve, ran a new spigot/valve to the back of our home (never there before), and cut out an old water softener, as well as rerouted the piping as discussed in that ""spaghetti mess"" area. He also installed a new shut off valve on the water meter. Nate also recommended that I call the water department for a new meter that is 40+ years old. They were grateful and have a program in place to do just that. I have used other plumbing companies in the past, very many times. I hope I get Nate again next time I call Residential Plumbing. If not, hopefully somebody with the same knowledge he has will show up. Thank you for helping me with an older home.

G R.

Asked how much it costs to replace a spigot outside. Would not quote me a price or estimate at all. Was told there was a $89 charge and they would tell me when they show up. When I asked their hourly rate, they said they couldn't disclose that information. I wouldn't recommend doing business with a company that isn't transparent with their prices

Kyle B.

This was a great experience from start to finish. I left a message on the weekend and even though they don't work then the owner called me back and said the office would call and schedule an appointment on Monday. That's exactly what happened. The day of, the plumber Nate was on time, diagnosed the issue, told me what he could do and how much it would cost and promptly fixed the problem. I will definitely use them again.

Laura K.

Call Residential Plumbing! Ken was professional, helpful, responsive, and most importantly explained what was happening with my sump pump and how he could fix it. I'm glad I called Residential Plumbing and will use them again in the future.