Rescue Your Air & Drain

John B.

They were reluctant to give me a morning appointment in the morning because ""the tech is not normally in that area before noon"". I explained that due to my work schedule, only a morning appointment would be possible. They gave me an appointment for 8am-12pm more than a week away. The day of the appointment, they claimed that the tech ""had an emergency"" and would not give me another morning appointment. I guess they only have 1 HVAC tech and he/she decides when and where they will work.

Gaylon T.

We had a leak left by builders. When the patch failed 20 years later we called and the technician Jeremy responded quickly and identified the issue and corrective actions needed. Scheduled for the next day to help with our schedule. He completed the job quickly and efficiently. His professionalism and work ethic were amazing. 10/10 would recommend.

c C.

This company is very friendly make you feel like you family, they always come in the time frame. My air had been out since this summer no one could seem to find the problem. Let me tell you about Andy !! He took his time found the problem and got us back and running. This man loves his job you can tell by his pateince he shows towards customers by listening to them, and solving the problem..

Jasmine M.

My home warranty company sent this company out and the Tech broke my drain. I reported it and of course the tech denied the damage. I then called the company back and was told by someone name Brandie that because their tech said he didn't do it then there was nothing they could do to help me and that I would need to file a new claim (meaning pay for their technician damage). Very unprofessional, no one calls back when they say they will and only cares about the money.

Pauletta G.

My home warranty company assigned them for my AC. I completed the claim on the weekend. Monday morning I received a text asking if a time was good for me. Technician was timely and very pleasant. Once he arrived my air was blowing snowballs within minutes! I recommend this company to anyone.

Shane F.

Rescue was called out by American Home Shield for a service call on a tankless water. The tech showed up without any tools and performed a ""diagnostic"" on my water heater without even removing the cover plate from the unit. He looked at one error code, after being told that it was throwing multiple codes, and that was it. The water heater itself was leaking internally, dripping onto the electrical, and ponding in the bottom of the unit. All of this the tech would have been able to see if he had bothered to even take off the cover of the unit to perform a true diagnostic. Instead, they sent in a report to AHS three days late and offered to flush the system as a ""repair"". I contacted the owner, sent him pictures and videos of the leak and informed him that flushing would not repair the unit. In fact, it would most likely flood my attic. I also explained how his tech did not do his job properly by performing a true diagnostic on the unit. Instead of owning up that his tech did not do his job properly, he told AHS that I did not want to repair the unit and wanted a cash out...forgetting to mention that the unit could not be repaired and his ""repair"" was likely to cause more damage. I work in this industry and had a licensed master plumber come double check my findings and they were confirmed by him. If you are expecting quality work and good communication, I would strongly advise against using this company.

Helen R.

Austan the Plumber front Rescue Your Air & Drain was always Courteous and Professional when he arrived to repair the plumbing issues. He is very knowledgeable and always knows exactly how to repair or correct the problems. Sincerely, From Crawfordville, AR

Anthony M.

Very knowledgeable & personable. I even got my appointment a day earlier than originally scheduled. Brennan was very courteous and explained what he was doing while the work was in progress. Definitely would recommend and use their services again.

Mollee D.

They didnt show!! They left a voice mail, instead of letting the phone ring through. They asked me to call them back to confirm...6 tries later, someone answered ""oh sorry, we're across the bridge now.. we cannot come back"" THEY WERE NEVER HERE to do the job they contracted to do!!!

amber l.

I have a pipe that burst in my home and has caused some flooding and significant damage. I have a home warranty through American Home Shield and they referred me to Rescue Your Air & Drain. After waiting all day for my scheduled appointment - I receive a text stating that my appointment is being rescheduled because I was not at home. I was perplexed as I have been home all day.

After reviewing my home security footage - The technician that was scheduled to service my home did not ring my doorbell. I have security video confirmation that he walked up to my door, placed a ""We Missed You"" sign on my door, and walked off. When he got out of his car - he did not even close the car door showing he had 0 intention of servicing my home.

My home is flooding and the technician couldn't be bothered to ring my doorbell.