Rescue Rooter

Suzanna L.

Though it is very helpful that they can answer to emergencies fast (took them 2 hours to get to my house) this is such a scam. So overpriced for what they do, DO NOT get a camera put down your pipes for an extra charge. I have a root problem in my pipeline and when getting another plumber to come out they make their video footage completely useless to any other plumber. Strategy? Bullshit. They just try to drain you of your money.

Wynnie O.

Dave and Chris were super great today!

We had water backing up out of our basement drain whenever we would shower in the basement bathroom. Rescue Rooter came out within a few hours, snaked the drain to the street, and pulled out a ball of roots.

Then, Dave had Chris bring out a sewer scope and they pinpointed the section of our sewer line that needs repairing, and marked in our yard where the sewer line needs repairs.

Our only charge was for snaking the drain, and they did not charge us for the sewer scope. They gave us an estimate for repairing the current damage. Since they were able to clear the line, we plan to use an herbicide to help prevent further root growth until we can get the damage repaired. So, at least we can shower and everything, for now.

Based on other reviews, I was a little suspicious about using this company but, the 88.00 special for snaking a line was affordable. I asked questions and made statements up front like: If it's going to be more than the special price at any given time, please let me know, before you do the work. And, is the work guaranteed? If it doesn't work, I don't have to pay, right?

Dave reassured me that he would let me know ahead of time if the cost would increase and that his work is guaranteed. That made me feel a lot better and ultimately, what he did worked and they diagnosed the other issues for free. The only thing we had to do was remove and reset the toilet in the basement bathroom, in order to get the special price. This is first rate customer service in my book. Thanks again!

Joyce J.

If your looking to get your pipes opened and they tell you you need a new line get a second opinion.they said my new line would cost 8,000 and it would back up again in a few days after cleaned out.. It's been 3 months and works fine.i put an outside clean out in they quoted me over 3000 dollars . I called a plumber 800.$ don't trust their word.. Get another opinion

Lisa V.

I should have read the reviews prior to setting my appointment.

Please learn from my mistake that this is not a company worth dealing with regardless of if you have a coupon or not.

I make an appointment for Friday 5-8 and made sure to leave work in time for Friday rush hour.

Well I waited and waited and Chelsea called me on the hour to let me know they did not have a technician ready but would update me as soon as possible.

Finally at 8 I said that I only wanted service if someone could come to my place in the next 2 hours feeling that was a fair request as that is 2 hours additional added to their already generous 3 hour window. With no luck with even the extended time frame I asked to speak to the manager.

Andrew called me the next day and gave me the most half asked excuse, when i explained the situation he offer little in terms of problem solving. Getting a little frustrated he explained that this isn't hair cutting and that they aren't always on time, EXACTLY why you provide a 3 hour window I thought. He belittled my concerns about being a women and having a strange man come to my home past hours I was comfortable with. When I finally proposed a time that would work for me 7pm the next day Andrew assured me that they would be right on time and offered to provide a discount on the service, as I told him I had no time for a 3 + hour window.

7pm came and went no technician not until some time past 9 the technician came - with no mention of discount, when I brought it up he was unaware and could not provide the discount I requested.

I kindly asked the technician to have Andrew call me as there were some things I would like to discuss.. still waiting on that call and thus yelp gets this feedback.

Joanne B.

This has been a nightmare working with these guys...had water backing up in our basement so called them on the weekend for emergency service. They had problems trying to locate our sewer line, started to dig in area that we were told was where our sewer line is, they ended up breaking a shared sewer line with the back hoe and tried to tell us that the shared sewer pipe is actually our sewer pipe from our house, even though it runs the opposite direction, size is larger than a homes sewer pipe and we have a utility/shared sewer easement at the back of our property that we told them about and is noted on city maps...During the process the hole kept filling with sewage and we asked how that could be if we have not been using anything in our house, obviously the sewage is coming from homes upstream and the pipe they are working on is not ours but a shared pipe....still they were instant that the pipe was our sewer pipe. Also when they removed the sewage from the hole, it was dumped all over our back yard and started to run into neighbors yards, we told them they need to be careful where they put the stuff, cant be letting it run onto other peoples property .....We now are working with our neighbors that are also serviced by the shared sewer pipe to get a collapsed clay pipe replaced to fix the mess...we have had other people out to look at the issue and they are dumbfounded by the work that was done........

Andy A.

I give my 5 star rating to Dave H not necessarily for RR. We called RR on a Monday night for a severely clogged drain in our driveway causing major standing water. RR sent Dave over at 9PM on a cold night. He diagnosed the situation and was determined to solve the problem, he tried several different methods from snaking different drains to scoping the drain with a camera. Although we weren't able to resolve the situation that night, Dave was courteous, knowledgeable, and professional. He took the time to explain what could be the cause of the situation and offered his recommendation for a situation that will require extensive work. He eventually left at 11:30PM.

Tess R.

Run don't walk. I had a drain problem in one sink. They handled this well but then told me I had an urgent sewer line problem. The salesman that came out told me that it needed to be jetted and that I was likely to have sever back up at any moment. Estimate was for $5015.00. I called some other companies and found out that jetting isn't recommended for my problem( root ball) and that normal clean out would handle. I paid less than $300 and the problem is handled. It's been over a year and no difficulties.

Ron G.

Classic Bait and Switch, Don't waste your time, go elsewhere.

Called Saturday night and asked about their $88 drain cleaning 'special'. Once they heard the drain was in an apartment building laundry room they said this would be charged at their 'commercial' rate, even though a clogged kitchen sink is no different than a clogged laundry sink drain, and they wouldn't tell me a price. Only their tech could give me a price.

They said their 'tech' would arrive between 11 and 1 pm Sunday. From 10am until 6pm they called every hour or so to say their tech would be calling me soon. Finally, around 7 a guy did show upe but his estimate was over $350 for a basic drain cleaning!!!

I called Bob Oates Monday morning, they told me the rate upfront which was over $150 less.

Jennifer S.

The guys themselves seemed relatively personable and competent.

The issue arose when the supposed charge was was $88, but then they removed the toilet from the floor which they weren't supposed to do - and the charge suddenly became $160.

Seeing as our plumbing was completely blocked at the time (and we were basically at their mercy) and - get this - our landlords were out of town, they tried to tell our landlords on the phone that they needed to do $1,200 worth of service. Separately, they told me and my boyfriend that we needed to get $12,000 worth of service as they would need to dig up and replace pipe in the yard.

It seems that if you're really in a bind, they don't ""rescue"" you - they attempt to hold your plumbing hostage for the nice ransom of an ambiguous amount, give or take a couple zeros.

Faren B.

We've always had great service from Rescue Rooter, and today our service from Chad B. was no exception. He was courteous, friendly, worked quickly, and solved our problem, while explaining how we could avoid this type of problem in the future. Highly recommend.