Rescue Rooter

Kyle B.

I made an appointment for replacement of our water heater. They called 4.5 hours after the scheduled appointment to let us know they wouldn't be coming out... THREE DAYS IN A ROW. Understandable that they are very busy mid winder after a freeze two weeks ago but it was still very unprofessional to give no notice until hours after not coming.

On the 3rd day I even called to make sure they would be coming since we had to wait at the house for them to come the last two days and was told that they would definitely be coming that day before 2pm. Just got a call at 6:30 notifying me they couldn't make it again.

Margaret S.

I wrote a review without realizing that on their advertisement for ARS Seattle even though they are located in: 175A Roy SW Suite 101, Pacific, WA. 98047:; they say $199.00 drain cleaning Special The cost per their using a cable -= snaking a drain can be between $150-$250. The person assigned to clean my slow drain & to check my gurgling toilet was Eric Lindgren. Mr. Lindgren did not mention as a courtesy a camera would be put down the drain to see what was happening. He mention the use of a camera but, there wasn't any mention as a courtesy as needed or the cost of $99.00 off. The ARS Seattle was out of their drain cleaner. Mr. Lindgren as I didn't realize parked his truck & trailer up the hill around the corner. I decided to have Mr. Lindgren snake my kitchen drain. Instead, Eric Lindgren cleaned the pea trap. I called the pea trap a fixture as part of the pipe. The pea trap just below the strainer of the sink had a lot of gunk in the pea trap. Mr. Lindgren did clean out the pea trap. Mr. Lindgren did check the basement & there was no water on the floor. He did check the basement bathroom shower. There was no water on the floor either of the basement shower. Mr. Lindgren did not snake the main drain. Addressing the gurgling toilet issue. Mr. Lindgren flushed the toilet numerous times. The Toilet did not gurgle. Mr. Lindgren suggested there might be a clog somewhere in the pipes to the toilet. The cost was $400.00 or more to pull the toilet. I could not afford that amount. Or even $900.00. Or that sometimes those my particular type of toilet might have a malfunction. I do not know about that. Mr. Lindgren did check to see if my dishwasher was draining. Lindgren did clean out the basket collector in the dishwasher. The charge for cleaning the pea trap was $244.30 + $25.55 for tax or $274.85 way above their advertise price. When, I mentioned the $88 cleaning plus, tax. The Manager Eddie stated they didn't authorize that special price. I wonder if this particular office located in Pacific Washington supports or follows the advertisement of $150-$250 to snake a drain. Which my kitchen drain wasn't snaked. Maybe, that just was for the plumbers labor cost; I paid for $274.85. My neighbor thought the cost of cleaning the pea trap was too high. Compared for the listing price of $150- it's too high. Still, not knowing I paid $274.85. Wish I had gotten a second opinion. Mr. Lindgren's parking up the hill. Around the corner made me very uneasy. It seemed it took a very long time for Eric Lindgren to go get his equipment in his truck. Then, for Eric Lindgren to come back down the hill to my home. All & all. Margaret R Sutter he Lindgren had me sign before doing the work. I thought I was agreeing to the price of the cost of the work. Still, I should not have been so complacent. Not signing until the work was completed. I am waiting for a return call from the manager Eddie tomorrow 10/4/2022 to clarify the cost of the work done. My drain was not snaked.

Steve O.

Charged me about $1,200+ an hour, $5300 total for about 4 hours of work! I had a slowly growing leak from my water main. I called and they came out to price quote. I didn't think much about the price at the time, I had a leak that could fail any moment and it sounded like a lot of work. The leak locator/search is outsourced, quick and easy for 500bucks, which shouldn't have been necessary since the water was visibly noticeable 5 feet from the meter if the 'inspector' would have actually looked. I feel they took advantage of my need to get it fixed quickly and upselling the work involved. It still took 3 days of scheduling, so not emergent by any means for a broke water main, which I wasn't asking for, and they did have time in their immediate schedule. They have all this paperwork including property lien liability forms, I felt something was BS from the beginning, but I wanted my water main fixed professionally and was worried about time shopping around. 3 days later with about 4 hours of work done at $5300, lesson learned! I feel the fool falling for this outrageous price. Tech doing the work was great, polite, efficient, knowledgeable. The overall job was way over sold and insanely overpriced, INSANE!

Jack Q.

I called ARS/Rescue Rooter on Friday 3/18/22 to figure out why there was a standing water underneath my sink. The plumber told me that it was due to the kitchen drain backing up and that he recommended running an electric snake to unclog the pipes. He did that and then said it would need to be hydrojetted since there was some black sludge. I said if he felt that hydrojetting would fix the leak, we should do it. He confirmed that would fix it. He told me the leak was fixed and charged me $1,043.40 for the HydroJet service. The next morning, there was still a serious leak under my sink so the problem was clearly diagnosed incorrectly and I paid for a service that wasn't needed.

They sent the same plumber out the next day and he looked under the sink again and says, ""Oh shoot I see where the leak is now. It is just a slow drip on your kitchen faucet hose!"". I asked if there would be a refund for the services provided the day before since they were completely unnecessary and he said they couldn't do that. He suggested that I get a new faucet (my specific faucet is $250+) and that he would come out and install it for $530 in labor costs. Absolutely outrageous that Rescue Rooter would even think of charging more money after they had already misdiagnosed it once and charged me nearly $1,100 for a Hydrojet service that didn't fix the leak.

I had a competitor come out the next day and he found the leak in 30 seconds and fixed it for next to nothing. A new faucet hose is only $50 and that was also something the Rescuer Rooter plumber didn't even suggest.

I have been dealing with their Customer Relations Manager at their Memphis corporate office (901-259-7570) who has been dealing with their regional office in Pacific, WA. I have said multiple times that I need a 100% refund and that nothing else will be accepted. She continues to call and email constantly with no solutions. She has had 2 weeks to get this issue resolved and it looks as though they will not be crediting me my $1,043.40 after all.

Would never use Rescue Rooter for anything ever again.

Rita M.

Enough All ready!!!!!!!!!! It has been over a year since I made the mistake of selecting this business for a new gas hot water tank and I still do not have a proper working hot water tank. They sent out two techs to see if they could fix the problem and guess what they found this new gas hot water tank has another defective master gas valve and they have sent off to Mars for the replacement parts. What happened to their advertised statement that if the customer is not pleased with the product or service they will install a new product or give you a full refund on your purchase. WELL I AM HERE TO TELL YOU THAT IN OUR CASE THIS HAS VANISHED FROM OUR AREA. Do you think that I have no faith or trust in this company you, you get the gold star. I WILL CONTINUE TO BAD MOUTH THIS BUSINESS UNTIL THEY MAKE GOOD ON THEIR ADVERTISED PROMISE.

Brad E.

Update on 2-27 review. It failed again. Called Rescue Rooter, they wanted an additional $688 to scope my pipes. I said no thanks. Called American Rooter. Ron was out in a couple hours, scoped my pipes, found a kink in my line, Cleared the blockage and was gone all within one hour. HE said he couldn't imagine why it was so hard for them to troubleshoot. The bill was under $300 including the scope.

On my previous review I left out the fact that they flooded our downstairs bathroom 3 times and each time left a mess. The invoice for the first visit specifically said that the septic tank needed to be pumped. Chris the manager told me the high costs were all my fault. I got the tank pumped on my own.

Bottom line - If you want to pay 3-4 times more for terrible service call Rescue rooter. For fast, reasonable and competent service call American Rooter.

Wes B.

Being over charged for a defective gas hot water tank that they purchased and installed, but now will not make good on. We bought a 2005 Manufactured Home in pierce county, Wa. in Nov 2020. This made all of the appliances 15 yrs old and ready to be replaced. We decided to start with replacing the gas hot water tank. I called a few companies in the area who provided this service and selected ARS Rescue Rooter, in Pacific, Wa. because they were the first company who could come out to the house and give us a cost. When they gave me the replacement cost of $3,800 dollars I was very shocked at this price and I still am, because as I found out later that this AO Smith 40 gal gas hot water tank is nothing special and is considered rather middle of the road for quality. Also, when the service tech gave me this cost, he did not offer a choice of good, better or best gas hot water tanks, to make a selection, he made the choice of AO Smith. It took the company about a week to find a gas hot water tank that would work in our home. They installed the new gas hot water tank and got ready to test it. Well, right away you knew something was wrong, because you could smell gas in the room, it was quickly shut off and the doors and windows opened to air out the house. I was told that our new gas hot water tank had a bad master gas valve that needed to be replaced. This took about a week to replace. Now, we fast forward about 3 months and we wake up one morning to no hot water. We call ARS Rescue Rooter and they send out a service tech, who tells us that the gas hot water thermostat was set to low and he turned it up. Another 3 months go by and we have no hot water again. We call ARS they send out a tech who tells us that the pilot light has gone out, so he relights it. We have this same problem a good 5 0r 6 times and the service tech tells me that they will probably have to replace the hot water tank. ARS Rescue Rooter likes to advertise that if you are not happy with a product from them, they will either replace it or give you a full refund on your purchase. The service tech came out to the house and gave me a new cost to replace this gas hot water tank for $4,000. I askedd him what had happened to the warranty and their advertisement about the customer being happy with a product. He then told me that I had to contact AO Smith to see about getting a replacement from their warranty, I told him this was not happening because they had supplied the hot water tank. I asked him to leave our house. I called the manager of this ARS Rescue Rooter (Eddie) and told him about my exchange with the service tech and he told me that he would make this situation right. He told me he would call me back on Monday, no call, i called and left a message for him, no reply. It seems that the magic go to number for a gas hot water tank is between $3,800 &$4,000 dollars. I am stuck with a product that I do not trust and a company that I have no faith in,

My advice to anyone considering doing business with ARS Rescue Rooter in Pacific, Wa. is not to just walk away, but put on your tennis shoes and run like hell !!!!!!!!!!

Buddy R.

Called at noon to get appointment for leaking faucet valve. Said tech would be out between 3-5 p.m. Called at 5:15 and said they would not be sending anyone out until the following day. Declined that and got another service to come out. Will not call ARS again.

Sattwik P.

Rescue Rooter charge unreasonable amount of money for performing simple services such as running a line. 0/10 will never use them again

J D.

Dontae showed up and quickly diagnosed the issue, was in and out with the clogged fixed in less than 30 minutes.
Everyone I talked to was over the top friendly. I'd highly recommend ARS to anyone.