Rescue Rooter Jack Howk

Adam P.

company doing the work- So this is not directed so much at Rescue Rooter, but at whomever they contract to handle bookings for them:
Like many others in the PDX area, trying to find a plumber to help after the big freeze. It was a relatively small issue with non functioning faucets in part of a house.
Spoke to ""Luis"" on the phone- told him the issue with the supply to the faucets and asked directly if he was calling from a 3rd party booking agency or the actual Portland based plumbing company- he assured my that he was from the company actually doing the work- asked about call out fee and hourly rate : he quoted $99 call out- about double other local plumbers, (dropped it to $79 when I queried that). but said it would be a job rate, based upon what they found.
Set up an appointment for the next day, Sunday- got confirmation texts and email.
That Sunday morning, got a call and text from a pleasant and apologetic Brenda at Rescue Rooter saying they don't do Sundays, focus on drains and specialize in larger jobs- basically the opposite of what I requested.
I would recommend Jack Howk find another booking service that knows what and when they operate and result in less grief and fewer 1 star reviews.

Sheri W.

I called Rescue Rooter Jack Howk on Friday 01/12/24 and made an appointment for the following Monday sometime between 8 AM and 12 PM to get our pipes defrosted. Well about 11 AM on Monday morning I started calling, I got the answering service and they said they would try to get a hold of them. I called these people no less than 8 tomes in the course of a couple of days. Long story short, we had frozen pipes with a one year-old baby and a 13-year-old daughter and for literally seven days had no running water. On Friday the 19th at 3 PM I got a call from Rescue Rooter Jack Howk, the conversation started out with apologizing for not making their appointment. They didn't even mention the fact that not only did they not make the appointment but nobody ever called for literally seven days anybody want to guess what they said when they called, get a load of this...""We don't defrost pipes and even if they break, we don't repair them either. You would need to call somebody else. Now keep in mind they made an appointment for me and scheduled the time to come out to defrost the pipes. I told them on the phone what the problem was , so as you can guess one star is being generous. These people are not reliable, nor do they obviously care enough to even pick up the phone and call. Rescue Rooter does win an Award for one thing...
This is the First time I've ever left a negative review..
Sincerely, Dissatisfied Ex Customer.

P.S. My name isn't ""Sheri"" my name is Jeff Karlin.. Somebody messin with post..

Cg T.

I am writing this during the tail end of the big freeze in Portland this weekend. On Saturday I lost water flow from all the faucets in my house. I called Rescue Rooter Jack Howk to schedule emergency service. They called me on Sunday morning to tell me that someone would be out Sunday evening between 6 and 10 PM to fix my plumbing. That person never arrived. When I called Sunday night to see whether the plumber was going to show up, I was told that he would not. Instead, I was scheduled for this morning between 7 and 11 am. It's after 10 am right now and because I had not heard from Jack Howk this morning, I called their number to see when the plumber would arrive. I was told that they are closed for the holiday.

The issue is this. If Rescue Rooter Jack Howk really does not provide 24 hour emergency service, they should say so up front. That way, people can make an informed decision about whether to call them. If, however, they say that they provide 24 hour emergency service even though they really don't, that's false advertising and they should go to jail. They have strung me along for three days. This is unacceptable!

Carlee M.

I've used this service three times now. The first two were iffy but I was in a jam. You could say I'm a repeate customer at this point so I guess that tells you how they treat their repeat clients.

Called for a frozen pipe - Service window was 8am-8pm so I wanted around all day in a blizzard to get service at my rental property. I was PROMISED a call and service same day. No service ever came and my pipe ruptured.

I called several times but without response. 30 hours now after my call, I call again and they tell me that due to the weather conditions, they pulled all technicians off the road (fine) BUT NEVER CALLED TO LET ME KNOW AND TELL ME TO REQUEST DIFFERENT SERVICE.

Pathetic communication. The mailman even walked in this weather. I am irate. I own many properties and business on the area and I will actively notify all my property managers to blacklist this company from servicing any of our properties again.

Julie R.

I wish I had read Yelp reviews before calling them. Called around 8am on a Saturday with an urgent issue and was told I was on the schedule and had an appt for the same day and would be called 45 min before they arrive. At 5pm I still hadn't heard from them and had to call them. I was then told they were ""sorry"" but can't be there until Monday because they don't have anyone working Sunday.

All it would have taken was a call from them today to cancel so I could have at least called someone else and not waited all day.

I would NOT recommend this company for any type of service.

Audrey J.

Plumber came out to clear the trap in my drain in July of 2023. Plumber returned 3 times because he could not get the trap to stop leaking after he cleaned it. He finally managed to crack the pipe. Had to replace the entire trap. 3 and a half months later, it's leaking again at the connection of the trap to the pipe. I called to get someone out. They said they would charge me $79 just to come out. There is no reason it should be leaking other than the trap they built is not fitted correctly. They have a one year guarantee from date of invoice on their website which promises a fix or a refund of 100% of what was paid if not satisfied with their work. All I got was an offer for another charge of $79.

Gavin S.

This company accepted an appointment to estimate a piece of work. Two hours after they were supposed to arrive, they called to advise that they wouldn't be showing up because they ""don't do that type of work"". If you don't do that type of work then why schedule the appointment?

John O.

Got robbed for $482.00 for less than an hour of a mop sink drain clearing. And as I was gone, they took advantage of my employee. Will not recommend and stay clear.

Terry K.

Called this company for help clearing a drain. After waiting one day for them to arrive they said they could not make it and rescheduled for the next day. After ""working"" on the drain for a short while they said I had a big problem under my basement floor which they could not fix so he left a bid to completely plumb a new drain line for $10,450. I called another company the next day and they cleared my drain in less than an hour and charged me $140. I would not advise using this service.

Lynn U.

I needed a slow drain cleared out and I called at 830 in the morning and was given a 10-2 window same day. Great! Waited til 300 and called them and they said sorry they weren't coming they were too busy. I just wasted my whole day and could have called someone else. I will never recommend this business.