Rescue Rooter Jack Howk

Cg T.

I am writing this during the tail end of the big freeze in Portland this weekend. On Saturday I lost water flow from all the faucets in my house. I called Rescue Rooter Jack Howk to schedule emergency service. They called me on Sunday morning to tell me that someone would be out Sunday evening between 6 and 10 PM to fix my plumbing. That person never arrived. When I called Sunday night to see whether the plumber was going to show up, I was told that he would not. Instead, I was scheduled for this morning between 7 and 11 am. It's after 10 am right now and because I had not heard from Jack Howk this morning, I called their number to see when the plumber would arrive. I was told that they are closed for the holiday.

The issue is this. If Rescue Rooter Jack Howk really does not provide 24 hour emergency service, they should say so up front. That way, people can make an informed decision about whether to call them. If, however, they say that they provide 24 hour emergency service even though they really don't, that's false advertising and they should go to jail. They have strung me along for three days. This is unacceptable!

Carlee M.

I've used this service three times now. The first two were iffy but I was in a jam. You could say I'm a repeate customer at this point so I guess that tells you how they treat their repeat clients.

Called for a frozen pipe - Service window was 8am-8pm so I wanted around all day in a blizzard to get service at my rental property. I was PROMISED a call and service same day. No service ever came and my pipe ruptured.

I called several times but without response. 30 hours now after my call, I call again and they tell me that due to the weather conditions, they pulled all technicians off the road (fine) BUT NEVER CALLED TO LET ME KNOW AND TELL ME TO REQUEST DIFFERENT SERVICE.

Pathetic communication. The mailman even walked in this weather. I am irate. I own many properties and business on the area and I will actively notify all my property managers to blacklist this company from servicing any of our properties again.

Julie R.

I wish I had read Yelp reviews before calling them. Called around 8am on a Saturday with an urgent issue and was told I was on the schedule and had an appt for the same day and would be called 45 min before they arrive. At 5pm I still hadn't heard from them and had to call them. I was then told they were ""sorry"" but can't be there until Monday because they don't have anyone working Sunday.

All it would have taken was a call from them today to cancel so I could have at least called someone else and not waited all day.

I would NOT recommend this company for any type of service.

Audrey J.

Plumber came out to clear the trap in my drain in July of 2023. Plumber returned 3 times because he could not get the trap to stop leaking after he cleaned it. He finally managed to crack the pipe. Had to replace the entire trap. 3 and a half months later, it's leaking again at the connection of the trap to the pipe. I called to get someone out. They said they would charge me $79 just to come out. There is no reason it should be leaking other than the trap they built is not fitted correctly. They have a one year guarantee from date of invoice on their website which promises a fix or a refund of 100% of what was paid if not satisfied with their work. All I got was an offer for another charge of $79.

Gavin S.

This company accepted an appointment to estimate a piece of work. Two hours after they were supposed to arrive, they called to advise that they wouldn't be showing up because they ""don't do that type of work"". If you don't do that type of work then why schedule the appointment?

John O.

Got robbed for $482.00 for less than an hour of a mop sink drain clearing. And as I was gone, they took advantage of my employee. Will not recommend and stay clear.

Terry K.

Called this company for help clearing a drain. After waiting one day for them to arrive they said they could not make it and rescheduled for the next day. After ""working"" on the drain for a short while they said I had a big problem under my basement floor which they could not fix so he left a bid to completely plumb a new drain line for $10,450. I called another company the next day and they cleared my drain in less than an hour and charged me $140. I would not advise using this service.

Lynn U.

I needed a slow drain cleared out and I called at 830 in the morning and was given a 10-2 window same day. Great! Waited til 300 and called them and they said sorry they weren't coming they were too busy. I just wasted my whole day and could have called someone else. I will never recommend this business.

Pete M.

Had one great experience with these folks. Second try I was given an appointment for the next day. On the morning of, they called and said that booking was a mistake. They won't be coming at all and aren't taking any more appointments. First time I've ever had a service provider say yes and reverse it to never. That's such the wrong answer.

Catherine M.

If you want unreliable service, call these people. The appointment to have a sink faucet replaced was made 90 days in advance with a time frame of between 9 and noon. By 11:30 on that scheduled date, I called to obtain a time frame of their arrival. They told me the person they had assigned was not available and they would send another plumber. That person arrived and said he could not do the job cause he did not have the right tools. Really a plumber without tools? He told me to call the office and left.
I called the office and they said there was nothing they could do for me and gave me two options. Either find another plumber or make another appointment with them in 3 weeks. Guess what i did?
Residential consumers beware -- It appears this company markets itself commercially therefore, when a bigger higher paying commercial job comes their way, the residential jobs get pushed off along with that good old ""devil may care customer service tone and attitude"".