Rescue Plumbing

Kate W.

Pete & Noah showed up right on time, and expertly replaced a broken garbage disposal and leaky pipe in ~30 minutes. The cost sounded high to me at first, but they explained each step, and were very professional throughout -- careful, quick, and willing to adjust cost where possible. Many thanks!

Lauren B.

The service was quick and Pete was great! However, it was really, really expensive and far much more money than the quotes I received from other companies for a clogged toilet($325!!!!!). Although we knew the issue, the lady on the phone would not quote us ahead of time. It was our fault for being hasty, but they did get the job done quickly.

Taylor F.

Really great service came out fast and fixed my garbage disposal within 15 min.... very friendly and clean ....I felt very happy with there service

Evan T.

I punctured my own water line. Smart, I know. I managed to clamp the puncture long enough to call the first google result for 24/7 plumber in Chicago. From the call at 10:00pm, it only took 25 minutes to get Dex to my condo. He had the job done in 5 minutes (maybe less), where he had cut around a metal stud to fix the problem.

He was kind, courteous, professional, and fast. I couldn't have asked for a better service to help me fix a dumb mistake at 10pm.

5/5 for Dex
5/5 for the woman who answered my panicked call
5/5 for Google's search engine

Ryann B.

We had the worst experience with this company. The actual plumber that came out was great! He arrived early, was quick and helpful. Once we started talking to the admin staff to get everything in order due to our HOA specifications, it was a nightmare. There was zero organization, information kept getting lost and on the 4th day of trying to get things done, I got an email asking who I was and when they came out and got yelled at by a man over the phone.

Would not recommend. Other than the actual plumber, this company was awful.

Mark F.

I requested a service call for a broken water heater at 9:00 pm; the pilot light had gone out and would not re-light. The staff member who took my call was courteous and got back to me promptly with confirmation that a technician could arrive within 3 hours. He showed up at 10 pm. Unfortunately, it was a waste of everyone's time. He took one look at our 7 year-old AO Smith water heater and told me it should be replaced with a Bradford White. I had to persuade him to even attempt to relight the pilot. He refused to try with a grill lighter or to do any step-wise trouble-shooting, telling me more than once that when things start to break on an AO Smith water heater, it's best to simply replace them. It was hard to tell if he knew anything about water heaters, but he was happy to charge $125 for the after-hours service call.

2 days later, the water heater has been fixed for less than $500 by my regular plumber from Rocket Plumbing (who don't offer 24-hour service). I requested a refund of at least $100, if not all $125, and I'm giving 2 stars instead of 1 because I received a 50% refund, the staff were friendly, and the service was prompt. Unfortunately, aside from the recommendation to consider a Bradford White for our next water heater, it was of no value.

UPDATE: a few days after posting this, I received a call from Rescue Plumbing's owner, who expressed his commitment to ""making things right"" and agreed to provide a full refund. I upgraded the review to 3 stars = OK.

Mady M.

When my kitchen sink was overflowing last week, Dex and his partner dropped everything and came as soon as possible! They fixed my sink and cleaned up after! I will definitely call Dex again!

Matt C.

Our hot water heater blew at 5:30am on Monday morning and the Rescue Plumbing team was on site almost immediately. I worked with Dex throughout the entire process and he was amazing. Very responsive, flexible with the other mitigation work being done, and very knowledgeable. I would work with Dex and the RP team again in a heartbeat!

Migdalia N.

Horrible service! un-responsible workers, they don't show up or even call back. We have had a leak in one of our apartments for the last week. They came out and said that it was the pipe in the shower, charged us almost $1,000. The next day it was still leaking and we continued to call and a person named Dex said he would come to fix it the next day and never showed up. We continued to call and after a week he called back. We called another plumber and he said that it was the trap that needed to be unclogged. A small job not worth $1000. We will never use these crooks again!!!

S L.

We had a leaky sink that required a faucet replacement in a very tight work area and Rescue Plumbing did a great job. Pete and Noah were very responsive, helpful and professional. They not only did a great job but also were able to fix the problem without having to cut our cabinetry to make more space for all the faucet parts to fit properly under the sink. We would 100% recommend Rescue Plumbing.